Resume of Tech Support

Title
Tech Support

Primary Skills
Tech Support

Location
US-GA-Covington

Posted
Jan-27-08



Objective
To obtain a position in the Technical Support profession where I can utilize the experience that I have gained over the years.


Qualifications
Motivated self-starter with an aptitude for learning new skills quickly. Handle crisis situations in calm and capable manner. Ability to work well under pressure. A positive and confident personality blended with a strong work ethic. Attention to detail, strong-willed, self-correcting, perceptive, and industrious. Proven ability to work independently, handle simultaneous projects, and meet deadlines.


Education
A.S Accounting Currently pursuing at Dekalb Tech GA


Relevant Experience
Teletech 2007-Present
Provided effective and consistent technical support for internet using a trouble ticketing system, cable as well as telephony.
Handled large volumes of incoming calls, billing, collections, light supervisory,
Appointment scheduling, heavy sales of products, support to various dept.
Troubleshooting on cable, telephony, setting up new service, and coaching other agents.

Walmart October 2006-April 2007
Overnight Floor Maintanence/Customer Service
Maintain care of flooring and customer service of the store, helping customers when needed.

Designs by Danita March 2003-October 2006
Bookkeeping/Accounting/Customer Service
Handled all IT issues with systems, researched technical solutions,maintain accounts, taxes, respond to emailed orders, shipping of products to customers, face to face customer service, cashier, light maintenance and construction.

Rockdale Citizen July 2002-March 2003
Service Runner, and deliver of publications to residential community.

Atlanta Journal Constitution June 2002-September 2002
Trainer for new employees on delivery standards, delivery of publications to residential and commercial communities, and on call for when someone called out.

Jackson Hewitt December 2001-April 2002
Tax preparer, Data entry position involving customer service, and managing large volumes of tax customers. Position also included answering telephones, and accounting duties.




Orkin- Pest control Technician July 2001- December 2001

Managed a route of over 200 customers a month, was responsible for payment collections, inventory of allotted monthly supplies.

Suntrust Bank-Financial Service Rep December 2000-July 2001

Maintained the ATM machines to ensure cash availability and efficient service. Processed deposits, cashed checks,


balanced cash drawers, open and closed accounts, sales of banking products, constant contact with clientele to meet their needs, provide customers and potential customers with a clear understanding of loan and deposit services as well as all other services offered.

Georgia Credit Union Affiliates- Customer Service/ Teller June 1999-April 2000

Processed various banking transactions on computer, handled large amounts of money, heavy customer service.


Other Experience
Marriage Counseling,


References Available Upon Request

Certifications
See above


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