Resume of Network Administrator

Title
Network Administrator

Primary Skills
Systems and Network Administration, multiple certifications

Location
US-FL-St. Petersburg (will consider relocating)

Posted
Oct-24-07

OBJECTIVE

To continue to build upon my strong foundation in the
IT profession with a supportive,
forward-thinking company.


CERTIFICATIONS

(MCSE: Security)
Microsoft Certified Systems Engineer: Security

(MCSE)
Microsoft Certified Systems Engineer

(MCSA: Security)
Microsoft Certified Systems Administrator: Security

(MCSA)
Microsoft Certified Systems Administrator

(MCDST)
Microsoft Certified Desktop Support Technician

(MCP)
Microsoft Certified Professional

CompTIA Security+


SKILLS

Network Administration
- Windows Server 2003
- Windows Server 2000
- Red Hat Linux

Project Management

Time Management

Call center technical support

Call center technical support
training

Advanced computer knowledge and
troubleshooting

Microsoft Office

SAP

OS Experience:
- MS-DOS
- Windows 3.1, 95, 98, 2000 Pro ME, XP, Vista
NT, Server 2000, Server 2003
- Red Hat Linux
- Mac OSX
- Unix
Database Management
- Oracle
- Access

SQL Programming
- SQL
- PL/SQL

Web Design
- HTML
- FrontPage
- Dreamweaver
- ASP

Java Scripting

VB Scripting

Visual Basic for Applications

Visual Basic (VB 6.0)
- Focus on client/server applications
- GUI programming
- DLL programming

C++
- Visual C++
- Borland
- GNU

Java

UML
- Visio
- Rational Rose

Software Engineering
- Entire software lifecycle


EXPERIENCE

PC Technician II October 2006 - Present

King Pharmaceuticals, Inc., St. Petersburg, Florida

- Promoted from Helpdesk Coordinator I in October 2006.

- Only Enterprise Technology person on-site.

- Responsibilities include providing all technical
support for the staff in the St. Petersburg
facility, problem resolution both within a domain
environment and on local machines, help ticket
resolution, upgrades, hardware swap-outs, software
installs, cable pulls, and management of back-up tapes.

- Serving as on-site contact for other departments such
as telecommunications and networking.


Helpdesk Coordinator I May 2005 - October 2006

King Pharmaceuticals, Inc., Bristol, Tennessee

- Provided internal technical support for all
hardware and software utilized by the company via
phone and email. Assisted users with their domain
accounts, use of Microsoft Office, and all other
various hardware and software issues.

- Escalated help tickets when appropriate.

- Responsible for entering security forms into
database and management of hard copies.


Technical Support Representative II April 2004 - March 2005

GoSoftware, Inc., Savannah, Georgia

- Promoted from Technical Support Representative I
in October 2004.

- Consistently exceeded monthly statistical goals.

- Provided external technical support for software
via phone.

- Supported the company's multiple software packages
deployed on almost all Windows operating systems.
Company's software was installed on single machines,
LANs, and WANs connecting to other systems by
dial-up modem and TCP/IP.

- Provided customers with initial setup assistance,
information on workings of software,
and troubleshooting.

- Responsible for assisting and helping train Tier I
Technical Support Representatives.


Technology Assistant 2002

Unaka High School, Elizabethton, Tennessee

- Providing help to faculty, staff, and students with
many aspects of the high school's technology.

- A voluntary internship for East Tennessee State
University (ETSU) Capstone Senior Project.


Project Manager, Ethical Problem Solving Web Site 2002

ETSU for SEERI (Software Engineering Ethics Research Institute),
Johnson City, Tennessee

- Acted as project manager for team to develop Ethical
Problem Solving Web Site for SEERI.

- Site allows user to utilize problem solving skills
to reach decisions about simulated ethical situations
arising in a professional environment.

- Site also offers many features to help the user.

- For ETSU Ethical Issues in Computing Class.

- http://seeri.etsu.edu/Ethics/EthicalSimulator/index.html


Co-owner/Co-operator 1998 - 2000

East Tennessee Tae Kwon Do, Johnson City, Tennessee

- With two other martial artists, ran, managed, and
taught at the Tae Kwon Do school.


EDUCATION

B. S. in Computer Science 2002
Information Technology Concentration
East Tennessee State University, Johnson City, Tennessee
- Dean's List 1999, 2000, 2001

Certifications
(MCSE: Security)
Microsoft Certified Systems Engineer: Security

(MCSE)
Microsoft Certified Systems Engineer

(MCSA: Security)
Microsoft Certified Systems Administrator: Security

(MCSA)
Microsoft Certified Systems Administrator

(MCDST)
Microsoft Certified Desktop Support Technician

(MCP)
Microsoft Certified Professional

CompTIA Security+


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