Resume of Project Manager

Title
Project Manager

Primary Skills
Business Development, Customer Relations/Account Management, Product/Project Management

Location
US-CO-Aurora

Posted
Jan-07-08

PROFESSIONAL PROFILE

Successful professional with a proven track record of accomplishment that spans 18 years of experience in the insurance and financial industries. Possess excellent team abilities, strong leadership, and presentation skills. Skilled at developing and maintaining positive professional relationships at all levels. Detail orientated with a unique combination of intuitive and analytical abilities. Consistently demonstrates exceptional knowledge and sound decision-making abilities in the following areas:


* Business Development
* Customer Relations/Account Management
* Product/Project Management
* Communication and Training
* Contract Negotiations
* Issue Resolution

PROFESSIONAL EXPERIENCE

Duck Creek Technologies - Bolivar, MO 2005 - 12-2007
Senior Account Manager/Senior Project Manager
Duck Creek Technologies(R) develops and markets software that enables insurance carriers to rapidly define, develop, deploy, and manage their insurance products and services - for any line of business.

Responsible for overall management of assigned key client accounts which entails managing client expectations, achieving project milestones, overseeing associated project teams, and project completion within timeline and budget.
* Generated revenues from software customization in excess of $1.5 million at a 40% profit margin
* Delivered 3 proof of concepts resulting in 2 new clients for the company
* Managed outside vendor relationships to procure additional development resources to meet timelines and further reduce company operating costs

AON CORPORATION - CHICAGO, ILLINOIS 1995 - 2005
Manager Application Development, Aon Market Exchange (1999 to 2005)

Responsible for day-to-day management of Aon Market Exchange, the company's interactive business-to-business web site and the team of US based implementation and design specialists. Other responsibilities include: design, field-testing, planning, rollout, implementation and day-to-day management of secure Internet e-Business application. Supported the commercial insurance community that utilized Aon Market Exchange regarding the application and maintenance of Rational Software suite of business tools (Test Manager, RequisitePro, and Clear Quest). Coordinated product change requests globally, created and delivered presentation materials to support change requests to internal management and 3rd party vendor partners that detailed the application's functionality and value to end users. Traveled extensively, both domestic and international, to support the design of the application and train the users.
* Original member of the multi-national concept and design team for AON Market Exchange
* Productivity increased by 200% with the implementation of the Aon Market Exchange on-line tool within AON Corporation
* Realized savings of over $500,000 annually in materials, shipping and associated fees
* Reduced physical paper flow by 90%, greatly enhancing disaster-recovery capabilities
* Helped design complete audit trail feature, within Aon Market Exchange, that brought transparency to all brokered transactions



Assistant Vice President - Business Analyst 1997 to 1999

Lead analyst of Aon's first electronic submission system via secure Internet interface (AonLine). Created documentation, performed Quality Assurance of all systems and system changes, facilitated training of brokers and carrier partners, and administered system on a daily basis. Maintained contact with leading carrier partners in an effort to compile information on creating an electronic submission system.
* Created on-line predecessor to Market Exchange as a proof of concept for larger and more widely adopted applications corporate wide
* Developed an environment whereby Aon brokers were able to receive multiple Broker of Record letters as direct result of having an innovative method to reach the markets
* Responsible for the growth and development of IT staff, with 35% of those obtaining promotions

Lotus Notes Administrator 1995 to 1997

Held primary responsibility for corporate email and database administration for Aon North America. Other responsibilities include the daily management and development of 4 direct reports.

* Designed and coordinated expansion of Notes environment from 2 to 7 servers to accommodate the rapid acquisition of companies and high increase of users, transparent to the end user community.
* Created Service Level Agreements to facilitate continued high level response to any Notes related server or user issues
* Cost benefits due to the conversion efforts were realized within 6 months of project end
* Promoted to Assistant Vice President within 18 months of employment

MARSH & MCLENNAN - CHICAGO, ILLINOIS 1989 to 1995
Business Consultant/Senior Trainer

Responsible for the Information Management Systems of five Midwest and Eastern Profit Centers. Additional responsibilities include pre/post systems/hardware analysis, user needs analysis, and curriculum design/delivery to all applicable professional levels within the regional offices.

* Consistently chosen as a user analyst to perform Quality Assurance testing on emerging system software
* Project leader for rollout of cc:Mail on a company wide basis
* Member of Sales Management system training and integration team
* Primary trainer on all new curriculum within Midwest and Eastern offices (BASYS)


EDUCATION

B.S. Education (Special Education), Illinois State University (Dean's List)
A.A Psychology, Parkland Junior College, Champaign, Illinois

Technical Skills Summary

- MS Office (Word, Excel, PowerPoint, Outlook, Project)
- Lotus Notes
- User requirements (lay terms) to technical conversion (describe to developer what client wants and needs)
- Familiarity with Relational databases

Certifications
INS 21

Certifications
See above


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