Computer Technician Resume

Title
Computer Technician

Primary Skills
Desktop Support

Location
US-NY-Buffalo (will consider relocating)

Posted
Oct-14-09


Professional Profile

Hardware: Installation and operation of computer systems, storage & optical devices, external peripherals, and networking devices.



Technical Support: Office/Residential PC Support -Perform troubleshooting in person and over the phone, which includes diagnostics, corrective actions and preventive maintenance. I provide one-on-one home instruction at customer request. Familiar with PC's for IBM, Acer, Dell, Gateway, Packard Bell, Hewlett Packard, E-Machine and various clones and laptops

·1 Operating Systems: DOS, Windows NT, 2000 and XP.
· Corel Draw
· Microsoft Office
· QuarkXpress
· Adobe PageMaker
· Adobe Illustrator
· Adobe Photoshop
Professional Accomplishments
Microsoft Certifications

·1 Microsoft Certified Systems Administrator
(MCP ID# 3136327)
·2 MCP: Managing A Windows 2000 Network Environment
MCP: Microsoft 2000 Professional
MCP: Microsoft 2000 Server

Comptia Certifications

A+ Certified (ID# DC4DTT2033)

Network+ Certified (ID# COMP10230569)

Project+ Certified

Security+
CIW Certifications

CIW Certified Web Master 2007

Work History

The Computer Merchant, Ltd. Buffalo, New York
SOCIAL SECURITY ADMINISTRATION/HP 3/2007
Desktop Support Technician

Verification of logon information.
Record all legacy equipment serial numbers and remove legacy machines.
Roll out new Windows XP Professional PCs and equipment.

Rochester, New York
HEWLETT-PACKARD COMPANY/Citizens Bank 5/2005 Bank Conversion Technician

Convert teller workstations from Charter One to Citizens.
Convert platform workstations from Charter One to Citizens.
Verify network connectivity.
Remove old server and install new server. Remove legacy equipment.

Buffalo, New York
HEWLETT-PACKARD COMPANY/Smith Barney 4/2005 Desktop Migration Technician

Verification of logon information.
Record all legacy equipment serial numbers and remove legacy machines.
Roll out new Windows XP Professional PCs and equipment.


Global Technologies Group Niagara Falls, New York
Target Department Store Project 7/2004
Technical Specialist

Performed Server upgrade from Windows 2000 Server to Windows 2003 Server.
Monitor the upgrade process, confirming checkpoints and providing the rollout room with status.
Test the workstations, hand-held devices and all other applicable devices

NetView Inc.
Bank of America Project Getzville, New York
Windows 2000 Rollout, Technical Specialist 12/2003-12/2003

Performed Data migration from Windows NT to Windows 2000 Professional
Installed application packages using Tivoli Data Warehouse
Configured Outlook and performed troubleshooting in person for end users

Meltech Global Services Cheektowaga, NY
Kiosk Software Installation Upgrade Project
Independent Sub-Contractor, Technical Support 6/2003-6/2003

Radio Shack Service Amherst, NY
Bench Technician 9/2000-4/2002

Performed troubleshooting on site and over phone, which included diagnostics, corrective actions and preventive maintenance.
Sold maintenance agreements and computer sales and upgrades, specializing in Compaq laptops.

Education
Western Governors University Course of Study: CIW Foundations 1D0-510

Leadership and Professionalism
Foundations of Language and Communication

Project Management.
References
References are available upon request.

Certifications
A+, Network+, Project+, Security+, MCP, MCSA, CIW


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