EDI Technical Specialist Resume

Title
EDI Technical Specialist

Primary Skills
Gentran:Director, Gentran:Server, Application and Forms Integrator, Flat File Formats, Async, Bisync, FTP, AS2

Location
Canada-ON-Toronto (will consider relocating)

Posted
Sep-22-08

RGA Leatherworks
April 2008 --Present
EDI Coordinator/IT Administrator

• Managed, scheduled and implemented RGA's new EDI (IMD), which included switching all Trading Partners from old system in New York to new system in Oakville, Ontario.
• Managed, scheduled and implemented new ERP (Visual) System.
• Troubleshooting EDI data flow integrity and processes.
• Manage, schedule, coordinate and implement new EDI Trading Partners (Sears, JCPenney, Amazon, Shoebuy and Ebags).
• Responsible for Internal It support; Managing Domain Servers, assisting staff with installing and troubleshooting required software applications.

SPS Commerce
October 2002- March 2008
Senior Application Support Analyst

• Partnered with SPS in managing the transition of migrating Owens Vendors over to SPS Commerce Webforms.
• Organized, scheduled and implemented new and existing Wal-Mart setups. Certificate creation, AS2 Mailboxes, Creating and Testing EDI Transactions on Wal-Mart's portal, Troubleshooting and resolving data flow issues between Wal-Mart and SPS. Instructed vendors in how to create their EDI Transactions back to Wal-Mart before handing off to Customer Support. Enabled over 300 New Vendors trading EDI Documents between SPS Commerce and Walmart in a 6 month period.

Owens Direct -- Lexington, Kentucky
• Backup Management responsibilities.
• Provided support for Owens EDI In-house Translator and Web Based EDI Solution -- Both front end (Web Interface) and back end (Data Flow Integrity).
• Responsible for all 3rd party (Edict Systems, GXS, Walmart) EDI Transaction Sets (812, 816, 820, 824, 832, 810, 850, 852, 855, 856, 860, 864, 869, 870, 875, 880, 997) testing.
• Supported and developed UCC-128 Labels for Vendors using Labelview Software.
• Supported vendors integrating the Owens Flat File Format from their Inbound PO's and Outbound Invoices.
• Updated and Installed certificates for Wal-Mart/Owens vendors.
• Interacted with IT concerning EDI data flow issues.
• Offered support to internal EDI staff.

Sterling Commerce Inc. - Canada
November 1988-- October 2002
Manager, E-Marketplace Enabling

• Managing an inbound and outbound call center in daily activities.
• 15 directs with 3 remote reports
• Implementing new call center procedures.
• Call monitoring for quality assurance.
• Handling customer technical escalations.
• Technical lead for center

EDI Tech Lead
• Acting Supervisor and Tech Lead for the Toronto call center.
• Software Product Support: Gentran Basic for DOS (DOS Based EDI Translator), Gentran:Director 3.X & 5.X; Gentran:Server, GIS, including File Integration and Forms Integration Software, Async, Bisync, FTP and AS2 communitions, Commerce:Connection for the Internet (Internet Communication Software).
• Sterling Commerce's VAN Support -- Mailbox Setups (FTP, Async, and Bisync), Carbon Copies, Data Flow Integrity. As well supported Van Services for Key Accounts -- Honda Canada, Walmart, Toyota Canada, Westfair Foods, Home Hardware, Cdn. Tire, Livingston Distribution, etc.
• Developed, tested and implemented Application Integrator Maps and Forms Integrator Templates for customers according to their Trading Partners EDI Technical Specs.
• Developed, Tested and Implemented while on a work project in the UK Edifact Forms Integrator Templates according their Trading Partners EDI Technical Specs.
• Developed, tested and implemented Application Integrator Tradacom Maps while on a work project in Germany according to their Trading Partners Technical Specs..
• Implemented and QA Tested the new Commerce:Exchange and Commerce:Library node in Toronto for Canadian Based customers.
• Pre Sales and Post Sales support for the Sales Department for all product lines.
• Developed Training Materials for all products.
• Trained new hires and existing personal on enhancements and existing product lines.
• Developed and implemented customer onsite training for all product lines.

EDI Customer Support Representative
• Supported: Gentran:Basic for DOS, Doculink MNP.
• Developed, tested and implement DOS Templates.
• Sterling Commerce's VAN Support -- Mailbox Setups (FTP, Async, and Bisync), Carbon Copies, Data Flow Integrity.

Production Administrator
• Technical writer and production distributor of manuals and software
• In-house software support for all corporate software
• Developed presentations for Seminars and Trade Shows
• Assessed requirements and procured marketing displays and materials for trade shows
• Developed mailing lists and published newsletters
• Maintaining customer files and mailing lists.
• Putting together and sending all pertinent tools to locations of trade shows.

Certifications
Quality of Service Skills
Commitment to Excellence Award



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