Technical Support Resume

Title
Technical Support

Primary Skills
MS 2000/2003 Server/Tech Support

Location
US-MA-Boston

Posted
May-21-09


OBJECTIVE
A highly motivated individual looking for a professional position in Computer Operations

PROFILE
Customer focused technical support specialist with hands-on experience gained through a position and in an intensive training environment • Excellent technical support, troubleshooting and solution development skills • Motivated and proactive problem solver • Dedicated to exceeding expectations • Solid work ethic • Effective time and deadline management, work optimization and client relationship skills with a high focus on providing excellent customer service

CERTIFICATIONS
• CompTIA A+ - March 2009
• CompTIA Net+ - January 2009
• MCSA -- December 2008
• MCP -- October 2008

TECHNICAL SKILLS
• Technical Support • MS 2000/2003 Server • Basic Computer Hardware
• Networking • MS Exchange Server 2000/2003 • Linux Operating System
• Troubleshooting • TCP/IP • Windows Operating System
• Diagnostics • LAN/WAN • Systems Administration
• Peripheral Management • Network Hardware • Network Security Fundamentals

EDUCATION
New Horizons Computer Learning Center, Boston, MA 2008-2009
MCSA/MCSE Certification Training
A+, Net+ Certification Training

American International College/Clark University, Braintree, MA 2007-2008
PC Networking and Design with Security


WORK EXPERIENCE
American International College/Clark University -- Braintree, Cambridge, Framingham MA 5-10/2008
Technical Support Specialist
• Assisted Network Administrator, implementing, maintaining and documenting network, hardware and software solutions. Configured, tested and deployed software.
• Provided first level technical support to faculty and students; troubleshooting, repair, and replacement of varying hardware configurations and software programs and applications.
• Successfully 'ghosted' hard drives for different classes and instructors using Norton Ghost.
• Installed and maintained PC's on various locations on campus and verified they were working properly.
• Answered phone line, solving users' problems with printers and applications; escalated calls as necessary
• Trained new interns

Waste Management, Woburn, MA
Roll-off Driver 1992-2007
Multiple driving positions with increasing responsibilities; valuable experience gained in time and deadline management, work optimization and client relationships with a high focus on providing excellent customer service; consistently utilized excellent communication with customers, problem solving, organization and critical thinking skills; trained new drivers; recognized as one of the top drivers for high productivity in completion of work without safety incident.

Certifications
Comp-tia A+,N+
Microsoft- MCP,MCSA


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