Resume of Systems Administrator

Title
Systems Administrator

Primary Skills
Software Support / ISO 9001-2000 Internal Auditor / MS Access / Project Management / QA / Database Management / Desktop

Location
US-MD-Fallston

Posted
Jan-16-08

Software Support / ISO 9001-2000 Internal Auditor / MS Access / Project Management / QA / Database Management / Desktop

SUMMARY
Experienced IT professional with expertise in Windows-based environments, networking and TCP/IP. Outstanding customer service skills resolving technical issues and educating end-users. Team player making significant contributions to team and individual success.


EXPERIENCE HIGHLIGHTS
Software Support Specialist - 1989 to 2008
BP Lubricants Americas, Baltimore, Maryland
Provided hardware and software recommendations to customers. Solved software and hardware technical problems. Solved technical problems with the Internet, servers, and other network equipment. Installed and upgraded software.
* Enhanced system functionality as Lead Technical Liaison between customers, RPG programmers and web developers.
* Provided quality assurance testing and development enhancements for AS400, proprietary MS Access database and web based software.
* Onsite and remote proprietary MS Access software and web-based applications support by troubleshooting, configuring and maintaining software.
* Developed and maintained department SOP's for ISO certification as well as business contingency plan.
* Developed complex queries, extract, manipulate and displays data to reflect various business scenarios as presented by internal and external customers.
* Developed business cases, requirement definitions, technical specifications and user test scripts.
* Performed QA functional, user acceptance and compatibility testing for new and existing applications and provided final approval to offshore developers.
* Key player in certification process for ISO 9001:2000 Quality System. Documented customer service, order entry, and complaint procedures; explained Quality Policy to department staff.

Data Entry & Shipping/Receiving Supervisor
Supervised office personnel ensuring all duties were performed accurately and timely. Supervised office operations and coordinated work schedules. Provided supervision and training of clerical support staff. Negotiated purchase agreements and reduced costs. Maintained manual and computerized procurement records. Managed purchasing, material control, and warehousing.
* Researched multiple sources for supplies, evaluated proposals, and negotiated contracts.
* Supervised stockroom employees to maintain safe and organized stockroom.
* Scheduled regular staff training to enhance product knowledge, improving customer service.
* Conducted personalized tours for new employees as part of the orientation program.
* Promptly answered telephone calls to reflect professional corporate image.

EDUCATION AND TRAINING
2002
Teest Technology, Towson, Maryland
Windows 2000 Professional & Windows 2000 Server toward MCSE certification.

Certificate - 2005
Baltimore, Maryland
ISO 9001-2000 Internal Auditor

Certificate, 2002
Global Knowledge, Baltimore, Maryland
MS Access I & II

Business Managment - 1996
CCBC, Essex, Maryland
Coursework toward a degree in Business Management

SKILLS
* Leadership/Supervision
* Problem Solving
* Project Coordination
* Problem Resolution
* Policy and Procedures Development
* Expediting Solutions
* Process Improvement
* MS Access
* Management Information Systems
* MS Office XP (All Products)
* Communications
* Quality Control
* Critical Problem Analysis/Resolution
* Decision Making
* Training and Development
* MS Office Professional
* Time Management
* Teamwork
* MS Windows NT 4.0
* PC Anywhere
* Veritas Backup Exec
* Lotus Notes
* AS/400
* Adobe Acrobat
* Windows NT/98/2000/XP/2003
* Visio

HONORS
* Above & Beyond Award, BP Lubricants Americas. Monatary recognition for performing Above & Beyond my job responsibilities.

Certifications
See above


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