Resume of Network Manager

Title
Network Manager

Primary Skills
Network operations, project management, and exemplary customer-support skills, along with commitment to excellence

Location
US-AL-Birmingham

Posted
May-10-07

SENIOR IT PROFESSIONAL
Poised to contribute a unique blend of network operations, project management, and exemplary customer-support skills, along with commitment to excellence, to your firm's value.

Results-driven IT professional with Masters-level course work; who has diverse hands-on technical background with a proved track record to manage network operations and projects while increasing productivity and quality. Demonstrated ability to assess challenges and transform ideas into workable solutions. Proven areas of expertise include:

Network operations
- Infrastructure design
- Data/ call center
Client/ customer service and support
Technology integration
Project methodologies
Disaster recovery/ business contingency
Process change/ improvements
Needs analysis
Budget forecasting
Performance management
Cross-functional team building and leadership

PROFESSIONAL EXPERIENCE
Network Consultant, Bennett Consulting, Houston/Birmingham, Feb. 2002 to Mar. 2007
Developed and implemented client IT projects and services.
Utilized project-management methodologies to bring projects in under budget, on time, and with superior quality.
Reorganized network infrastructure and call center operations
Oversaw the replacement of obsolete technology during a clients' major upgrade of Windows-based proprietary software.

Technical Architect, QCorps Residential, Houston, TX, Sept. 2000 to Oct. 2001
Played key role as sounding board for programming staff in the design, testing, and implementation of web-based business-to-business integration software.
Preformed a broad range of creative/technical responsibilities including software due diligence, disaster recovery studies, and engineering solutions.
Converted documentation maintenance to an easy-to-use web-based system.

Technical Manager, Compaq Corporation, Houston, TX, Nov. 1998 to Aug. 2000
Oversaw the network operations of Compaq Factory Outlet including call center, servers, and desktop support.
Recruited by senior management to a diverse team, for the development and implementation of a pilot SAP upgrade program.
Conducted operational reviews to validate requirements and system enhancements.


Network Manager, Old Republic Insurance, Houston, TX, Aug. 1997 to Nov. 1998
Managed network and telecommunications operations for property insurance company.
Designed and constructed a Local Area Network (LAN) including Wide Are Network (WAN) connectivity to remote AS400.
Implemented and tested disaster recovery plan, negotiated telecommunications and equipment contracts.
Developed and maintained company Internet/ Intranet, network operations, policies, and procedures.

EARLIER CAREER HIGHLIGHTS
Consultant/Call Center Manager
Installed and maintained a shared call center for environmental monitoring companies.
Utilized project-management skills to oversee multiple laboratory reporting projects for small to medium customers.
Designed web sites to enhance customer market positions.

Network Laboratory Technician
Managed the network operations of laboratory while shift leader on environmental analysis team.
Installed Laboratory Information Management System (LIMS), achieving reduction in time required for review of results by departments.

Computer Technician/Firefighter
Maintained computerized laboratory and desktop equipment.
Provided structural and aircraft fire protection for technical college.

Project Manager
Oversaw electrical power generation projects including quality control, commissioning, and startups.
Assisted in the development of trend monitoring software, training programs, and design review.

EDUCATION
Pursuing - Project Management Institute certification program, Boston University
Masters-level course work in Information Systems, University of Houston, Houston, TX
Bachelor of Computer Science, University of Houston, Houston, TX
Associates of Applied Science in Chemical Technology, Texas State Technology College, Waco, TX
Associates of Applied Science in Instrumentation, Texas State Technology College, Waco, TX

PROFESSIONAL AFFILIATIONS
Association for Computing Machinery
Project Management Institute
Delta Sigma Pi Fraternity

Certifications
See above


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