Resume of Solution Consultant

Title
Solution Consultant

Primary Skills
Presales & Post-sales support of Software, Servers, Storage and Professional Services. Various IBM/Tivoli products

Location
US-TX-Missouri City

Posted
Oct-28-07

OBJECTIVE
My primary interest is in providing high performance and high availability solutions in data protection, data replication, data and disaster recovery, and storage virtualization. These solutions involve local and/or remote locations utilizing Fibre Channel and IP related Storage Networks. I thrive in environments that can use my technical skills, strong analytical, planning, organizational, and managerial abilities to set the strategic directions for integrated enterprise products and technologies.

TECHNICAL SUMMARY
Presales & Post-sales support of Software, Servers, Storage and Professional Services
Experience with IBM Tivoli Storage Manager, IBM Total Storage Productivity Center, IBM Tivoli Security Management Solutions.
Experience with IBM Tivoli Unified Process - Planning and implement Service Management Initiatives, based on ITIL best practices.
Over 7 years IBM/Tivoli architecture planning, design and implementation experience.
Proven ability to solve complex problems and meet challenging goals. Comfortable in fast paced and large network environments.
Development of Solutions for Software, Server and Storage Services, including definition of scope, commitments and prices.
Advanced Networking Concepts (TCP/IP, Routing, Firewalls, and Network Security) and compliance.
Operating Systems supported IBM AIX, IBM OS/400, OS 390, HP-UX, Microsoft Windows, Sun Solaris, Linux on IBM eServer (Systems p, x and z)
Network & System Security experience on all platforms, including change and configuration control and enforcing compliance rules.
Deep and broad technical, sales, presentation, and leadership experience
Experience with customer support and problem resolution 20+ years experience with Customers in the Information Technology environment Application and data protection/recovery solutions utilizing storage networks Network Storage experience with FC over IP, IP over FC, and IP Translation Successful in providing account management and building relationships with customers/clients
Supporting our clients during beta test programs or pre-launch activities ? Investigating and demonstrating the use of the companies products with other 3rd party technologies as needed. Supporting marketing activities at trade shows, seminars.



PROFESSIONAL CERTIFICATIONS
Microsoft Office SharePoint Sever 2007
IBM Certified for Architectural of Service Oriented Architecture [SOA]
IBM Certified for On Demand Business - Solution Designer
IBM Certified for On Demand Business - Solution Advisor? IBM Tivoli Top Gun Reloaded
IBM Tivoli Storage Manager 5.3 Implementation
IBM eServer xSeries - Linux Installation / Performance Optimization
IBM High-End Disk Solutions
IBM Storage Networking Solutions
IBM Open Systems Storage Solutions
IBM pSeries Administrator and Support for AIX 5L
IBM eServer p5 Sales
IBM eServer xSeries Technical Principles v5
IBM Storage Sales
IBM Signature Selling Method (SSM) Sales Professional
NetApp Certified Expert (NACE) & Network Appliance VIP Reseller Certification

PROFESSIONAL EXPERIENCE
Solution Consultant - Contract (1099) - Feb. 2007 - Present
Icon Strategies , Missouri City, TX
Provide Project Management and Pre-Sales support to included live demos of product as well as installation and support of Proof-of-Concepts.

Project Management and Planning, Client Relationship Management, Contract Negotiations, System Integration Management, Requirements/Issues Management, Project Communications, Resource Planning and Management.
Manage diverse technical team of system administrators and contractors
Leverage technical feasibility study to address project budgetary constraints
Develop system security auditing procedures and review disaster recovery plans
Prepared Storage Management Procedures and deliverables
Extensive Continuous Data Protection knowledge and Disaster Recovery Solutions

Pre-Sales Advisory IT Specialist - Feb. 2006 - Feb. 2007
Mainline Information Systems, Houston, TX.
As a Pre- Sales System Engineer I performed a technical role in support of the solution construction, implementation, and system integration in a technology/industry specialty or product sales.
Performed many assigned technical tasks including study, analysis, design, product installation, testing and system integration.
Possess product, technology, or industry-related specialized skills and regularly works with proposals, requirements, and design, implementation and production projects/engagements. I often using special tools to analyze, design and implement customized solutions.
Provided technical advice to project managers and team leaders, as well as giving technical direction to team members including MAINLINE, subcontractors, or client personnel.
Responsibility include identifying new billable I/T services opportunities and provides the technical knowledge in the sale of hardware and software solutions.
Project lead for acquiring centralized disk storage. Process encompassed inquiring clients for disk requirements, creating a list of candidate vendors for disk storage; developing RFQ's based on minimum requirements for all responses, as well as technical and economic evaluation criteria.
Worked closely with our clients' development and other teams - providing hands-on guidance in the use of the technologies, particularly in the early stages of adoption or during particularly technically challenging projects.
Recommend technical architecture, database schema, design patterns, migration, upgrade strategies, operational best practices and so forth.
Designed, build and presented Proofs of Concept (PoCs) to prospects and partners to demonstrate the application development facilities, ease of use, performance, reliability and other features of the technologies.

Systems Consultant / Business Developer - Oct. 2004 - Feb. 2006
Advanced Systems Group, Houston, TX.
I gathered the client data required to effectively tailor a solution around the ASG partner solutions. I understand the various ways a solution may be delivered and can anticipate what will work best for a given client. I helped sales representatives make cold calls for developing new business opportunities while maintaining an existing customer base. In addition to growing business, responsibilities include working with IT staff, project manage and other engineers and administrators to improve the efficiency of the data center operations.
Evaluated customers requirements and recommend solution
Created solution/design to fulfill customer requirements
Provided business and technical industry knowledge to help drive the direction of the sale through pre-sales engagements.
Drafted a statement of work for presentation to customer
Used configuration tools to provide accurate quote to customer
Performed technical presentations to customer base
Created design Visio's of customer solution and supporting documentation? Developed project plans, requirement lists
Act as a Project Manager after the sale to ensure that implementations are delivered on time and within budget.
Followed a proven implementation methodology for managing projects.
Assisted Technical Support team to resolve custom solution issues.
Managed customer expectation, build client relationship, and extend the business opportunities within the client.
Business Development
Account Generation
Network in local marketplace through participation in industry forums, technology forums, etc. prospect new accounts
Developed potential accounts leads
Qualify potential accounts leads identify and grow anchor accounts
Lead proposal pursuits and conform to the IBM selling processes
Developed account penetration strategies

Systems Engineer supporting technical sales - Aug. 2000 - Oct. 2004
IBM Corporation, Houston, Texas
As an engineer, my duties include customizing and delivering presentations to position solutions and technology to meet the customer's needs. I articulated all key features and functions of the IBM Total Storage Solution in hardware, software, and Global Services. Part of this role included describing how the technology meets customer requirements and the benefits it provides. I configured solutions to meet performance and scalability requirements, support back-up and recovery, and meet security requirements. Other duties included demonstrating software, on-site proof of concept tests, solution design, and competitive positioning. I also advised as a consultant and made recommendations on tuning, customization, and business value justification. As a consultant, I collaborated with management and sales teams in developing winning technical proposal content. All solutions include appropriate technical components and maximize cross-selling opportunities. I have supported the IBM Business Channel Partner Alliance with consulting and training for both sales and technical resources. All of my experiences are displayed up to an executive level.

Pre-Sale System Engineer - Oct. 1999 - Jul. 2000
Dell Computer Corporation, Houston, TX
As a Server and Storage Solutions Architect, I provided pre-sale support to Dell Advance Systems Group, supporting B2B and B2C customers. I designed services around Dell storage solutions. My role included offering consulting methodologies to determine the customer's business and technology needs, then documenting and presenting the design and plan to the customer. I provided pre-sale consulting on SAN, NAS and JBOD storage subsystems, both SCSI and Fiber Channel, in heterogeneous information technology environments. I was responsible for educating the customer in selecting right enterprise and data center Dell solution choice and consulting service to meet their needs. I supported the Dell PowerApp appliance servers as part of Dell's comprehensive Internet infrastructure strategy. I developed Dell system management solutions for both server and storage [Server Assistant, Version Assistance, Array Manager, IT Assistant, Resolution Assistance, Remote Assistant, and Cluster Assistance with ClusterX. I introduced Backup and restore solutions along with storage consolation technology to customers.

Pre-Sales Systems Engineer - Jan. 1998 - Aug. 1999
Computer Associates Inc, Houston, TX.
I provided pre-sale support as a Certified Unicenter TNG Engineer (CUE) for global and regional account managers. Duties include showing new clients how Unicenter TNG integrates Enterprise Management and Business Process Views. Through executive and technical presentations, explained the integration of Unicenter TNG architecture: WorldView, Agent Technology, and Enterprise Management. I performed planning and implementation from the pilot phase to full deployment. Also, provided services as technical liaison between development and customers.

EDUCATION
Bachelor of Science, Vocational Education, Minor: Computer Science - Dec. 1990
Southern Illinois University, Carbondale, IL.
GPA: 3.8

MILITARY STATUS
Data Systems Tech. E-5 - Dec. 1976 - Aug. 2000
US Navy Retired - Data Systems [Naval Intelligence Dept, Jacksonville, FL.
Working for Naval Intellegence aboard USS Dwight D. Eisenhower (CVN 69). As a sailors in this field I operated and maintain the Navy's global satellite telecommunications systems, mainframe computers, local and wide area networks and micro-computer systems used in the fleet.


Certifications
See above


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