RESUME DETAILS

PROFILE: Motivated individual with recent A+ and CCNA certifications, seeking experience and opportunity in an entry level Information Technology position.

TECHNICAL SKILLS:
Certifications: • A+, CCENT, CCNA
Networking: • TCP/IP, RIP, OSPF, EIGRP, TFTP, TELNET, NAT, FRAME RELAY, LAN/WAN
Operating Systems: • Windows 95/98/2000/XP, Ubuntu 9
Hardware: • Cisco Routers and Switches, Laptops and Workstations (Dell, HP, Compaq, Asus, Emachines, IBM) Mother boards, Memory Chips, Video & Sound Cards, Power Supply, Hard Drives
Software: • Cisco IOS, NVU, Microsoft Office, Excel, Outlook, Remote Desktop

WORK EXPERIENCE:
10/09 TEKsystems, Charlotte, NC
PC TECHNICIAN
• Worked in conjunction with HP to facilitate move of 200 workstations from Onstar's corporate office.
• Review and process all Time Warner's fixed assets of Charlotte Data and Information Technology Center.
• Effectively identified and inventoried wide range of servers, routers, firewalls, and concentrators, including: Cisco, Foundry, Juniper, IBM, Sun Micro, and F5.
• Processed and recorded all employee laptops, monitors, and PCs.

5/08 - 5/09 ADVANCED INTERIORS, Cornelius, NC
SITE SUPERVISOR
• Supported on site laptop, wireless, driver installation, and printer software.
• Decided installation and implementation of wireless network for a 41 unit condominium complex.
• Worked with Time Warner contractors to decide placement of Cat5 cable on a per unit basis.
• Effectively identified project problems and solutions for Developers.
• Responsible for creating project budgets, material, and manpower estimates.
• Negotiated subcontractor costs and organized subcontractor scheduling.
• Arranged Building and Fire Safety inspections with the City of Charlotte.

8/01 - 2/08 TORRINGTON TOYOTA, MITSUBISHI, Torrington, CT
BUSINESS MANAGER
• Recommended, installed, and maintained PC software, including Windows 95/98/XP and Microsoft Office Suite.
• Acted as on site technical advisor and support for both dealerships
• Repaired and installed components for dealerships' IBM and Dell workstations.
• Responsible for setting up and maintaining wireless access point for customer service area.
• Acted as dealership President and General Manager in their absence.
• Negotiated lending terms to facilitate sales and increase consumer approvals.
• Conducted detailed customer credit reviews, income verifications, financial analysis, debt-to-equity ratios, and risk assessments.
• Established client-focused partnerships to build and retain customer loyalty.
• Earned rank of #3 for customer service among all dealerships in the tri-state region.
• Started as a Sales Representative and was promoted to Business Manager within eight months.
EDUCATION: NEW HORIZONS COMPUTER LEARNING CENTER, Charlotte, NC
KEENE STATE COLLEGE, Keene, NH
Bachelor of Arts in COMMUNICATION, 2001

References available upon request

Certifications
A+, CCNA, CCENT

CONTACT DETAILS

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