QA Analyst/IT Technician Resume

Title
QA Analyst/IT Technician

Primary Skills
Office, XP, Vista, 2003 Server, Database

Location
US-NY-Manhattan

Posted
Feb-19-09

EMPLOYMENT:

XS Games New York, NY 1/08 - Present
IT Support / QA Tester
Reference: Alejandro K. Brown -- IT Director/QA Manager
Phone: 212.431.1210

Duties include but are not limited too:
• Identifying and resolving hardware issues (PC and MAC).
• Research software issues and execute corrections or changes.
• Administer special implementation projects as needed.
• Quality Assurance testing on upcoming software titles for:
o Playstation 2
o Nintendo Wii
o Nintendo DS



Arnell Group New York, NY 10/07 -- 1/08
MAC / PC Desktop Technician

Duties include but are not limited too:
• Mac/PC builds, heavy phone support, trouble ticket system.
• Application support, Server support, Moves, Additions and Changes, Software and Hardware rollout.
• Apple Remote Desktop, Remote Support, Weekly Status Reports, Technical Documentation Creation.
• Mac Office 2004 Entourage Support in an Exchange Environment.
• Fully responsible for the full contingent of Finance PCs/Product Design PCs.
Maintenance: Defrag, Scandisk, Partitioning, software rollout, upgrade, hardware rollout.
• Application support includes: Office 2003, Citrix Client, Solidworks 2007, Adobe CS2, and CS3.
• Trouble Ticket System used: Web Help Desk.



Pfizer / Johnson and Johnson Morris Plains, NJ 11/06 - 5/07
Network Technician
Reference: Charles Girovasi
Contact: 973.207.6431
Duties and achievements included:
• Data Retrieval and Backup using Veritas Backup, Symantec Backup and Norton Ghost.
• Solved network issues such as TCP/IP conflict, DNS and WINS issues.
• Handled Physical Layer issues such as replacing hardware and wiring for 1500+ Clients on Windows 2003 network.
• Performed network-wide OS updates, monitoring for and rectifying viral infestations.
• Employed SQL Server 2005 to update Pfizer rollout database.
• Performed simple SQL queries to gather statistical information in regards to completed data uploads.
• Trouble Ticket Software used: Numara Track-It.


Montclair State University Montclair, NJ 6/06 - 8/06
MAC / PC Hardware and Software Analyst
Reference: James Flanagan
Professor of Anthropology
Contract Start Date: 3/06
Contract End Date: 10/06
Contact: 973.783.4228

Duties and achievements included:
• Created and administrated databases utilizing MS Access
• Aided in the design of an Anthropological Access Database from start to finish.
• Conducted training sessions in hardware (storage and memory hard disk) and software (Mac OS X, Windows XP, etc.)


Andraka Design Montclair, NJ 04/00 - 01/05
MAC / PC Help Desk and Desktop Support
Start Date: 04/3/00
End Date: 01/10/05
Contact: 973.901.2000

Duties and achievements included:
• Setup and maintenance of computer hardware.
• Installation of software.
• Installation and administration of Mac OS X.
• Heavy Phone Support to users.
• Assisted in creation of Technical documentation (i.e., technical checklists).
• Heavy usage of ticket software such as Remedy.
• Trained clients in Microsoft Office applications.






Independent Montclair, NJ 2000 - 2005
Computer and Network Technician

• Maintained and upgraded software and computer equipment.
• Provided sales and customer representation.



EDUCATION:

Micropower Computer Institute New York NY Current
GPA: 4.0 Graduation: Pending

Currently in pursuit of the following certifications: A+, Net+, Security+, MCP, CCNA, CCSA, CCSE, Unix Systems Administrator, HTI+ and Project+.

School of Visual Arts New York, NY 1/05-12/05
GPA: 3.7

Certifications
See above


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