QA Analyst Resume

Title
QA Analyst

Primary Skills
QA, software testing, test plans, SQL, AS400

Location
US-FL-Orlando

Posted
Nov-02-09

OBJECTIVE________________________

A challenging position giving me the opportunity to apply over ten years of highly detail-oriented IT experience to help improve the IS department's efficiency and Software Development Life Cycle, as well as, the company's profitability.


SUMMARY OF QUALIFICATIONS______________________________________________________
Experience in testing, troubleshooting, training and documentation for time and labor tracking, publishing/media, banking, communication and insurance corporations. Demonstrate first-class analytical, design and problem solving skills.
Committed to maintaining high quality standards in all areas.
Proven to be a dedicated team player with strong background in software testing\support.
Familiarity with the following software: SQL Server 2000/2005, Visual Studio Team System: TFS, Peoplesoft CRM, WinSQL, Segue automated testing tools, IBM Client Access AS400, Virtual PC and VMWare images, MS Office, Windows 98/2000/XP/Server 2003/Vista/7, Lotus Notes, Crystal Reports, IBM DB2, Seagull, remote control (Windows Remote Desktop, Proxy, VNC, Remotely Possible)


PROFESSIONAL EXPERIENCE__________________________________________

Stromberg Lake Mary, FL April 2007 -- October 2009
QA Specialist II
· Create and execute test plans and scripts for new releases and service packs of company's time, attendance and labor-tracking software
· Involvement in the full life cycle from requirements creation to deployment
· Perform all aspects of testing to ensure the quality release of new versions and service packs including regular use of SQL Server database queries
· Provide training to Support, Implementation and other staff
· Create and maintain documentation for specific areas of software
· Track, troubleshoot and analyze defects/bugs within application



Scholastic Book Fairs Lake Mary, FL October 2001 -- March 2007
QA Analyst
· Test fixes and enhancements/upgrades for Peoplesoft CRM, AS400/Lansa applications and Crystal Reports.
· Troubleshoot, fix, and analyze issues/bugs within web-based CRM application and integration to AS400.
· Build and revise scripts for Segue automated testing tools.
· Perform Stress/Load tests with Segue SilkPerformer.
· Work with SQL via WinSQL to read and manipulate data as needed.
· Formulate and run queries in AS400.
· Approve projects and migrate to multiple environments via Application Designer.
· Develop test plans and maintain user-level Knowledgebase for CRM application.
· Produce and maintain all paperwork necessary for Change Control Management.
· Create tasks to track all projects and assignments.
· Travel to locations, as necessary, to assist with training and rollout of application.

Harcourt, Inc. Orlando, FL November 2000 - April 2001
Helpdesk Coordinator
· Coordinate and supervise a helpdesk based on an NT network utilizing Lotus Notes, SQL and AS400 for a major publishing corporation.
· Assist manager in all responsibilities:
o Weekly reports; Presentations; Meetings; Conference calls
· Monitor company-wide network and administer AS400.

AT&T Lake Mary, FL May 00 - October 00 (Contract)
VPN Support Analyst
· Provide Tier 2 and Tier 3 telephone support of installation, configuration and connectivity of Virtual Private Network for a telecommunications company.
· Support internal employees and external business personnel on VPN using Nortel Networks Extranet client via dial up, cable modem and DSL connections.
· Diagnose and correct MS Office and Windows problems.
· Assist in setup and functionality of networking including TCP/IP protocols.

Allstate Charlotte, NC November 99 - April 00 (Contract)
Network/AS400 Analyst
· Responsible for converting agents' office setup from mainframe/terminal systems to Windows-based PC's running on NT network with client access AS400.
· Set up client accounts and administer printers and passwords on AS400.
· Exercise professional and technical skills to work directly with agents in takedown, setup, troubleshooting, and functionality of new systems.
· Use knowledge in all Windows and Office versions along with AS400 hardware, hubs, routers, PC hardware, and printers.
· Assist clients and On-site Technicians until site is completely prepared and utilize back-out procedures, if necessary.

Certifications
See above


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