Help Desk Analyst Resume

Title
Help Desk Analyst

Primary Skills
Computer Hardware and software support, peripheral support, general networking support

Location
US-HI-Honolulu

Posted
May-27-09

OBJECTIVE

To gain experience as a technician and eventually move into software development and graphics design.

EDUCATION

University of Miami, Coral Gables, FL
Bachelor of Business Administration in Computer Information Systems
June 2004

Relevant Courses
* Introduction to COBOL and C Programming
* Analysis and Design of Information Systems
* Introduction to Visual Basic
* Business Telecommunications
* Information Technology Planning and Project Management
* Database Management Systems (using Oracle and SQL)
* Basic accounting, finance, marketing, and management

WORK EXPERIENCE

October 2005 to December 2008 VITAS Healthcare Corporation, Miami, FL
Helpdesk Analyst

* Provide first level telephone support to employees performing low level installation and assisting with office applications including proprietary software
* Assist users remotely through Virtual Network Connection
* Cut down on number of calls by showing users how to use tools designed to provide self assistance

January 2005 to May 2005 The Answer Group, North Lauderdale, FL
Technical Support Engineer

* Provide technical phone support to Sprint High Speed Internet users
* Assist customers in solving computer and general connectivity issues that affect the use of the customer's high speed internet service
* Sale of products to customers to enhance enjoyment of Sprint High Speed Internet

September 2000 to June 2004 University of Miami Information Technology, Coral Gables, FL
Associate Technician

* Provided first level support for end user desktop PC issues, setting up and troubleshooting PC's and laptops and related hardware and software components
* Performed installation, maintenance, and repair on PCs, laptops, and peripherals
* Provided quality telephone and hands-on support to end users
* Assisted end users with connectivity to the network and troubleshoot network connectivity issues

COMPUTER SKILLS

* Proficient in Microsoft Word, Excel, and PowerPoint (97, 2000, XP), and Microsoft operating systems, and have basic experience using and supporting Macintosh and Linux/Unix platforms
* Basic HTML programming skills

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Honolulu, HI | Resumes in Hawaii

View other Help Desk Analyst resumes, System / Network Administrator resumes