Technical Writer Resume

Title
Technical Writer

Primary Skills
End User Documentation, Reference Manual Documentation, Aviation, API and Software Documentation, Training Documentation

Location
US-IN-Indianapolis (will consider relocating)

Posted
May-17-09

Summary
3 + years technical writing experience in both contract and permanent positions
7 years programming and application development experience
3 years IT help desk experience

Computer skills
Languages
Proficient in: Visual Basic, MS SQL, COBOL, JCL, DB2, HTML, XML, XHTML
Software
Database: Microsoft SQL Server, Microsoft Access, and Btrieve
Applications: FrameMaker, Adobe Acrobat, Microsoft Word, Microsoft Office, Excel, Outlook, PowerPoint, Adobe Photo Shop, Visio, JD Edwards

Experience

Independent Contractor
12/2008-Present

Write API user's reference manual, API content guide, and document .Net and Java code
Write database definitions reference manual

Lead Technical Writer
11/2005-12/2008

Republic Airways Holding
Write and revise FAA compliant SOP, mechanical maintenance, customer service, pilot, and flight attendant manuals
Maintain master library for Shuttle America Airline
Supervise a staff of Technical Writers and assign all incoming tasks and projects
Coordinate and manage interfacing projects for FAA compliant, multi-manual subject material

Application Trainer/IT Help Desk
11/2004-10/2005

GEMMS
Solve client issues on the Help Desk
Problem shoot software, data transmission, and database set-up issues
Use help desk software to track and meet company goals
Travel to job sites to set-up client's database and software using SQL
Train client's office staff to use GEMM's software

Computer Specialist
08/2002-11/2004

Ranac, Inc
Provide Visual Basic development and SQL programming
Test and implement add-on applications to customer base for McKesson software system
Support customer's SQL server's databases and imported/export records
Solve and track customer issues through the Help Desk

Systems Analyst
3/2000-4/2002

Subaru-Isuzu Automotive
Develop Visual Basic applications for part histories, comparisons, and analysis using SQL server calls and database
Write and maintain COBOL and JCL code
Maintain planning inventory and government tracking systems

Software Engineer
1/1997-3/2000

Computer Task Group, Inc.
Write and maintain COBOL and JCL code
Member of the Caterpillar Y2K conversion team

Accounting Administrative Assistant
1/1994-1/1997

Master Brand, Industries
Manage journal entries, general ledger reconciliation, ACH payments, accounts payable, and transmission of financial reports
Wrote macros for Excel spreadsheets to facilitate subsidiaries in reporting

Certifications
University of Florida
Gainesville, FL - B.A., Arts and Sciences, Major - English



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