Electronic Technician with 28 years experience. Areas of expertise include, alarm systems, central vac, structured wiring, cable, phone, home audio, cctv, and all other low voltage systems. Other Skills Include: carpentry, regular voltage electrical, plumbing, roofing, repairs of any kind, and all building trades. I have been in the security and low voltage field for over 30 years.
AC/DC control circuitry National Electric Codes (NEC) Control circuit troubleshooting AC/DC power and control systems Electro-mechanical proficiency NEC codes and codebook Complex issues management Understanding of client business requirements Complex technical information Excellent interpersonal skills Previous technical support experience Strong customer focus Superior troubleshooting skills Works well in a team environment
AC/DC control circuitry National Electric Codes (NEC) Control circuit troubleshooting AC/DC power and control systems Electro-mechanical proficiency NEC codes and codebook Complex issues management Understanding of client business requirements Complex technical information Excellent interpersonal skills Excellent written and verbal communication skills Previous technical support experience Strong customer focus Superior troubleshooting skills Works well in a team environment
Installation Installed wiring and electrical appliances for residential and commercial construction sites with a 40 percentage ahead-of-schedule rate.
Maintenance/Repair Repaired AC/DC circuits and multiple volt type 3-phase circuits.
Electrical Wiring Worked to meet current NFPA electrical codes and company guidelines.
Inspection Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.
Scheduling Scheduled and tracked all repairs. Tracked and processed purchase of parts to accounts payable.
May 2007 to Current T & M Home Solutions Payson, Az Self-Employed
Troubleshooted electrical/electronic control circuits.Answered customers' questions about products, prices, availability, product uses, and credit terms.Contacted new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.Continued internal education, training and certifications to stay ahead of an evolving financial industry landscape, learned new product releases, and increased value to the company and the client baseEmphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitationsInterpreted and validated technical issues, test solutions, follow-up and escalate when necessary.Negotiated prices and terms of sales and service agreements.Owned and addressed client needs and product issues from inception to resolution.Provided high level and in depth technical support by resolving inquiries by phone, e-mail and web, in a manner and time frame consistent with department and team service levels and goals.Quoted prices, credit terms and other bid specifications.Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.Worked on projects, which provided value to the department, the company, and the client base. January 2004 to May 2007 Connected Home Solutions Phoenix, Az Field Supervisor
Troubleshooted electrical/electronic control circuits. Installation and Service of all low voltage systems such as, home theater, central vac, security, structured wiring, cctv, etc. Head Service Tech for 3 years. February 2002 to January 2004 Security Unlimited Warren, Mi Electronic Tech
Troubleshooted electrical/electronic control circuits. Service and Installation of high end audio, video, security, and home automation equipment March 2000 to February 2002 Security Maintenance Services Irvine, Ca Az Regional Tech
Sales, Service, and Installation of various low voltage systems including, cctv, network phone systems, security. Tasks Performed included inventory of products, billing, customer service and support.
1981 Alhambra High School Phoenix, Az Basic
1980-1982, Bostrom Vocational Institute Certificate in Electronics.