Service driven Manager with over 8 years experience managing all levels of multiple projects including budgeting and administration. Multi-task and customer service oriented with vision and passion to produce superior results. Very flexible and positive with a commitment to achieve success. Focused on cost-effective management without compromising end results. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Areas of Expertise Project management * Spreadsheet development Consistently meets/exceeds goals * Report development Self-starter * System upgrades Financial aptitude * Technical help desk experience Accountability, personal, and professional * Strong problem solving/troubleshooting skills integrity * Excellent problem-solving abilities Relationship and team building * Hands-on and proactive
May 2012 to June 2012 HemaCare Corporation Van Nuys, CA Special Project Manager
I was responsible for project management across multi-disciplinary areas of the organization, including IT, Finance, Marketing, Donor Center Operations, and Regulatory Compliance. Key areas include but not limited to GoldMine data base development and maintenance, blood product production operations, logistics, cGMP documentation audits. Managed Goldmine Database of over 700,000 contact records Set up email blast marketing from database Analyzed statistics from marketing campaigns for executive management team Created and developed production tracking spreadsheets to reflect current market conditions Complied with federal, state and company policies, cGMP procedures and regulations Reviewed purchase orders with invoices'; reconciled and reported discrepancies found in records.
July 2009 to June 2011 HemaCare Corporation Van Nuys, CA Specialty Blood Products and Donor Services Mana
As Specialty Blood Products and Donor Services Manager, I served as the corporate liaison between the customer and corporate operations to ensure customer's orders were fulfilled Relationship management including Donor Recruitment, Limited Supply Agreement management, test results reporting and all special requests. Oversaw all special collections, including donor recruitment and selection, and logistics Reviewed files, records, and other documents to obtain information and respond to requests. Served as a key member of Dendreon implementation team focusing on site selection, pre-audit preparation. Oversaw Dendreon clinical trial collections and patient commercial collections, including web portal, logistics support and patient management Worked closely with physicians' offices to schedule patients in timely manner Managed the autologous/directed blood program Communicated with patients, donors, customers, employees and other individuals to answer questions and explain information. Inte.
January 2006 to August 2009 HemaCare Corporation Van Nuys, CA Specialty Product and Research Supervisor
As Specialty Product and Research Supervisor, I regularly used independent judgment and discretion to develop procedures that align client and patient needs with Company goals and objectives. Strategically scheduled donors based on patient, hospital, and or customer needs. Respond to purchase inquiries and customer orders to ensure fulfillment Identify and Recruit necessary donors to meet each collection's specific guidelines Trained on packing and shipping of dangerous goods both domestic and internationally Balanced monthly revenue for collections. Prepared donor charts and consent forms.
November 2002 to February 2006 HemaCare Corporation Van Nuys, CA Donor Services Coordinator
As Donor Services Coordinator the tasks included performing the day to day activities to support the platelet donor center. Initial screening and scheduling of donor appointments Issuing donor incentives Created production and donor center staffing tracking spreadsheets Cost effectively purchased all donor snacks Professionally and courteously verified appointment times with donors Managed and updated donor information in databases.
Participated in the VITA (Volunteer Income Tax Assistance) Program by learning and preparing individual tax returns
University of Phoenix Woodland Hills, CA Business Administration
Los Angeles Pierce College Woodland Hills, CA General Education