Resume of Application Support Analyst

Title
Application Support Analyst

Primary Skills
web development, retail systems analyst

Location
US-NJ-Ringwood

Posted
Jun-14-07


Senior Application Support Analyst | Senior Application Architect | Senior User Interface Engineer

A results-driven IT Professional with extensive experience in web application design, development, administration, and support. In-dept expertise in the analysis, implementation, optimization, troubleshooting, and support of large-scale retail “Point of Sale” systems. Proven ability to manage multiple priorities, commitments and projects with solid management skills and demonstrated proficiency in providing leadership and mentoring.

TECHNICAL EXPERTISE
Languages: HTML, DHTML, CSS, XML, XSLT, JavaScript, Cold Fusion, ASP 2.0/3.0/, Visual Basic.NET, SQL, T-SQL, JSP, DOS
Systems: Windows 2000 workstation/Server, Windows XP, Windows Server 2003, SQL Server 7.0/2000/2005, Windows Mobile CE, Windows Media Server
Hardware: Raid Disk Arrays, HP Proliant Servers, PCs, Peripherals, Network/Memory Cards, IBM SurePOS 300/500/600/700 POS Terminals, Symbol MC70 Enterprise Digital Assistant, Blackberry 7290/8200
Tools: MS Office Suite, Visio, Visual Studio.Net, Visual Studio 2005, Macromedia Dreamweaver, Flash, Photoshop, Illustrator, ClearCase, Remedy, Heat, Opus Millennium POS, Automate, Erwin Data Modeler
Networks
Protocols: Basic knowledge of: LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, Ethernet

PROFESSIONAL EXPERIENCE

9/2005 -- 05/2007 Tiffany & Company Parsippany, NJ
Senior Application Support Analyst -- Global Retail Systems
Key Contributions:
Traveled domestic and international for in-store installation, testing, and support of LAN based and wireless handheld POS Hardware and retail applications for new store openings, renovations, and re-locations.
Provided in-store and remote user support for all Domestic and International Retail applications including POS (Point Of Sale), Wedding & Gift Registry, Tiffany For Business, Tiffany Retail, TcoStationery.com, and ClientBook applications.
Provided domestic and international daytime, weeknight, and weekend rotational on-call support.
Utilized Heat and Remedy Call Management applications for problem tracking and resolution.
Designed, developed, and maintained retail applications knowledge base documentation and help center procedural documentation.
Coordinated vendor on-site maintenance of all Domestic and International POS hardware for IBM SurePOS 300, 500, 600 and 700 terminal models.
Managed, maintained, and conducted all aspects of retail systems and applications testing for new or changed system parameters and software release enhancements including test script/test case development, test results monitoring and documentation, test results review and approval process of internal business groups and results reporting to POS vendor (Cornell Mayo).
Utilized Network Automation's “Automate” application to design, develop, and deploy productivity tools to assist with our day to day requests from other internal business groups.
Cross trained and or shadowed new and existing personnel.
Presented system and applications enhancements to Senior and VP Level management.

10/2003 -- 9/2005 Tiffany & Company Parsippany, NJ
Business Gift Consultant -- Business Sales Service
Key Contributions:
Provided support and built relationships with Tiffany Business Clients, Regional Sales Executives, Business Sales Coordinators, and Retail Sales Professionals through needs assessment, strong communication skills, consultative selling, and product knowledge.
Accurately entered, processed, and tracked strategic business orders ensuring satisfaction and successful timely delivery.
Engaged multiple Tiffany specific information systems and various Tiffany business groups to manage all aspects of Tiffany business accounts and to obtain information as needed in support of various customer types and specific order requirements.

02/2001 -- 06/2003 Intara Inc. Parsippany, NJ
Senior Application Architect
Key Contributions:
Successfully managed the development and production of small to mid size, n-tier Microsoft Centric Internet, Intranet, and Extranet web applications for companies such as Deutche Banc, Solaris Health Systems, Laurus Funds, and the New York Claims Association.
Managed and documented client requirements gathering and systems analysis.
Defined, blue-printed, and translated business processes.
Identified, documented, and integrated various information resources.
Designed page schematics for usability.
Created and maintained project plans and associated resources.
Designed and coded modular, re-usable Classic ASP, ASP.Net, JSP code.
Researched current technologies and make recommendations for immediate and future projects.
SQL Server 7 and 2000, Oracle 8i database design, maintenance, and deployment.
Data Modeling using Erwin Studio.

11/1998 -- 01/2001 Cirqit.com Whippany, NJ
Senior User Interface Engineer
Key Contributions:
Developed, implemented, and supported custom Cold Fusion applications utilizing the “FuseBox” methodology for design.
Utilized Jbuilder, Servlet Exec and Apache Web Server to test and debug Java Server Pages (JSP) in a Unix Environment during a Co-Development project between Cirqit.com and Scient.com.
Interfaced with company Media Agency's to update and maintain all areas of the company public site (www.cirqit.com).
Responsible for developing functional prototypes consisting of HTML, DHTML for dynamic presentation changes, CSS for consistent design and maintenance, Javascript, and heavy Photoshop graphic design.
Communicated with product managers and sales representatives to develop graphical and functional prototype UI's for clients like: MetLife; Hewitt Associates; Showtime; Ikon Office Systems; and Pharmarep.com. These applications were used in a sales and convention demonstration capacity.

EDUCATION

Johnson & Wales University, Providence, RI
Associates in Culinary Arts

Morris County Vocational School, Denville, NJ
Culinary Arts Certification

Certifications
See above


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