Resume of IT Director

Title
IT Director

Primary Skills
Interpreneurial Leadership ~ Organizational Transformation ~ Rapid Infrastructure Development

Location
US-FL-Tamarac

Posted
Aug-30-07


SENIOR TECHNOLOGY EXECUTIVE
Intra-preneurial Leadership ~ Organizational Transformation ~ Rapid Infrastructure Development

Impact player and originator of mortgage-financing and business-driving IT infrastructure transformation, that facilitated unprecedented growth of multi-million dollar business volume and productivity. Chief architect of nationwide implementation of ERP-coordinated system to manage automation of mission-critical mortgage lending activities.

Six-Sigma Champion and leader of required change-adoption from the executive level down throughout the organization. Successful track record as negotiator with broad mandate to build internal teams and source vital third party vendors. Bilingual (Spanish and English) MBA-holder and globally-oriented learner of Mandarin Chinese for Business. Vast expertise in directing cross-functional resources and exercising budgetary authority as well as:

*Strategic Action-Planning
*Large-Scale Deployments
*Technology Turnarounds
*Team Formation & Leadership
*Knowledge Management
*Process Improvement
*Trend-Setting Applications
*Model & Systems Design
*Continuous Innovation
*Call Center Management
*Computer Telephony Integration
*Multi-Project Development


PERFORMANCE MILESTONES

Built, as Regional and then National CIO, the winning team that supported and propelled 25-quarter company expansion,
underscoring consistent revenue growth and product diversification made possible by rapid introduction of new technologies.

Created the IT infrastructure that helped mortgage company grow from 5 million to 120 million originations per month,
while slashing costs associated with now-obsolete manually-intensive tasks and procedures.

Led roll-out, within just a 6 month period, of wireless technology used to develop and strengthen nationwide sales force to provide spot quotes to customers and thus contribute to revenue growth.

Spearheaded mortgage industry award-winning website project, attracting a 1000% increase in active users and 30,000 newsletter client subscribers starting from a stagnating user base of just a few hundred before the project got underway.

Energized growth strategy by introducing $3 million dollar ERP system that enabled company to outperform its competition, including larger industry players, considering the company's relatively smaller size.

Developed and launched automated loan-cycling software which cut processing time by 66%, thus accommodating volume
and multi-product threshold increases while simultaneously reducing costs and eliminating the need for additional staffing.

Directed the use of $1.5 million IT budget toward successfully fostering continuous improvement mindset transformation across the organization and at the executive level.

Delivered more than 90% of all project objectives on budget or under budget during the company's high-growth period - a major feat considering the rapid change environment and on-the-fly priority shifts.

TECHNOLOGY SUMMARY

*Ecommerce and E-business: Originate and format performance standards, matrixes and measurement to identify key performance trends and opportunities.
*Planning, Designing and Implementing: Multi-user LAN, WAN systems, Knowledge Model Design and Expert Systems (Automated Decision-Making).
*Extensive Managing and Leadership: Network engineering, information resources, systems automation, data warehousing and Web-based applications.
*Designing, Configuring and Administering: Windows 2003 Server, Windows 2000 and Microsoft Exchange Server, MYSQL Server, firewalls, VERITAS Backup, advance skills in Microsoft Word, Excel, Power Point, HTML, Visio, Macromedia Flash and Studio Suite, Online Document Collaboration, Crystal Reports, Visual Analysis Tools and Web Based Dashboards.
*Adapting Open Source Technology: Java, JavaScript, Perl, Apache Tomcat and MYSQL in multi-user 24/7 (5000+ users) production environments running fully redundant applications.

EMPLOYMENT

ACT MORTGAGE CAPITAL
Mid-market mortgage financing corporation with 300 employees and over $2 billion in annual originations.

Chief Information Officer, Sunrise, FL 2002 - Present
Developed and executed industry-beating solutions that significantly impacted the corporation's bottom line, increased customer satisfaction, vastly raised operational efficiencies and set new standards across the company for performance and continuous improvement. Launched multi-level leadership vision that substantively transformed the way ACT Mortgage Capital does business.

Strategic and Organizational Leadership
*Determined strategic and technology direction for the company.
*Provided training to senior management in the area of six sigma quality management
*Created and integrated automated rules based expert computer system to handle full loan origination and decisioning from beginning to end of its conception.
*Designed and implemented the organization's internal IT infrastructure and projects.
*Performed contract review and created RFP and RFQ requests for fixed bid and time projects.
*Consulted with users and management to assess needs and system requirements.
*Maintained vendor and partner relationships.
*Managed Third Party Resources for project teams.

Nationwide Technology Leadership
*Recommended IP Phone Systems, T1 lines, Bandwidth, PBX Systems and IP Providers for multiple locations to support nationwide operation.
*Managed and overseen the operations of a 250+user network system with 10 remote sites.
*Responsible for overseeing various LAN rewiring projects, Windows 2003 and Exchange Server projects, software projects included virtual servers and setting up computers for office use in various locations.
*Developed procedures for control of business systems and provide data backup, recovery and disaster preparedness.

Branding and Innovation Leadership
*Project leader website redesign, search engine positioning, email marketing and brand recognition for www.actmort.com.
*Interfaced with managers from all levels with status reports, issues list and presentations.
*Responsible for the development and implementation of Information Technology controls, technical resource management, change management, backup and disaster recovery procedures.
*Managed IT office infrastructure and user help desk for equipment and software including: Windows NT/2000/2003 server, workstations, Networking, VPN, domain environment, antivirus / spyware / firewall system.

INTERNATIONAL FRANCHISE ASSOCIATION
The leading franchise authority representing more than 29,000 franchisees worldwide.

International Systems and Accounting Coordinator, Washington, DC 2000 - 2002
Created IT projects designed to improve the ability of the association to fulfill its mission of facilitating best practices across the industry by deploying cutting edge technology via: Ecommerce Strategies and Management, Web Site Marketing, Design and Development, Search Engine Positioning and Competitive Analysis of the site www.franchise.org.

*Developed a research study which spurred wide-ranging changes in the way the association markets itself to the public and interfaces with its membership.
*Managed accounting and finance duties for upper management.
*Increased recognition of the IFA brand among its target audience.
*Maintained relations with various IT vendors to augment internal resources.
*Provided technical support for various departments and functions.

EXECUTIVE DEVELOPMENT

MORTGAGE BANKERS ASSOCIATION, Washington, DC
Participated in conventions on latest trends and developments in the industry 2003

IEEE COMPUTER SOCIETY, Washington, DC
Industry group for support of professionals and best practices
2006
Member

NATIONAL SOCIETY FOR HISPANIC MBAs, Irving, TX
Attended business continuity seminars and networking events
2005
Member

UNIVERSITY OF MIAMI, Coral Gables, FL
Mandarin Chinese for Business 2007

CERTIFICATIONS & TRAININGS

UNIVERSITY OF MIAMI, Coral Gables, FL
Six Sigma Champion Certification 2005

IBM LEARNING SERVICES COLUMBIA, Bogota, Colombia
Successful Strategies for Website Design 2001

CIBERCLUB (MACROMEDIA REPRESENTATIVES FOR COLOMBIA), Bogota, Colombia
Macromedia Flash (Rich Media, Web Animation) 2001

COMMUNITY LEADERSHIP

INTER-AMERICAN DEVELOPMENT BANK, Washington, DC
Volunteer Ethics and Development Project (www.iadb.org/etica/), 2002
Web and Ecommerce Project Developer and Specialist

HORIZON SPECIALTY CENTER, Baltimore, MD
Special care facility for senior citizens 1996
Volunteer Coordinator

EDUCATION

UNIVERSITY OF MIAMI, Coral Gables, FL
Master in Business Administration 2005
Specialization in International Business

FLORIDA INTERNATIONAL UNIVERSITY, Coral Gables, FL
Master of Science of Management in Information Systems
2008

UNIVERSITY OF LA SABANA, Santafe de Bogota, Colombia
Bachelor of Science, Business Administration 2001
Concentration: Financial Management
Awards: Distinguished Student Award
Thesis: Ecommerce Guide for Small and Medium-Sized Companies


References Provided Upon Request

Certifications
See above


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