IT Support Technician Resume

Title
IT Support Technician

Primary Skills
Windows Client/Server OS, Wireless, Microsoft Office 2003-2007, Symantec, VPN, Citrix, Terminal Server

Location
US-NC-Charlotte (will consider relocating)

Posted
Jun-05-09

SKILLS

• Proficient with Microsoft Windows XP Professional, Microsoft Windows 2000-2003 Server, Microsoft Exchange 2000, Outlook, Macintosh OS 9.1/9.22, OSX, Office XP, 2003, & 2007 including Word, Excel, Access, Outlook, Microsoft Project, and Visio. Also Remedy, IssueTrak, BMC Service Desk Express Magic, Symantec Ghost, Anti-Virus Enterprise/Home editions, Image Cast, Citrix Presentation Server 4.0 Enterprise Edition, PPTP, VPN, Citrix SSLVPN, RSA, Wireless Compaq Access Points with Microsoft's Zero Configuration, Intel Proset/Wireless clients, and Blackberry.
• Working knowledge of TCP/IP, DNS, DHCP, and Firewall concepts.
• Understanding of RAID, SAN, NAS, and backup technologies.
• Ability to comb through a knowledge base with speed and efficiency while being detail oriented.
• Excellent problem solving skills. Ability to focus immediately, and pin point the issue.
• Able to communicate clearly to team members while researching and spearheading projects.
• Used trend analysis techniques researching equipment for process improvements, while documenting the procedures once in place.
• Professional attitude and very courteous with clients, end users, and other team members.
• Very customer service and teamwork orientated.
• Very well organized with calendar appointments and a professional attitude towards keeping them early or on time.
• High motivation for maximizing the network's throughput and security.
• Great organization and time management skills.
• Excellent ability with writing and documenting technical issues and solutions.

CERTIFICATIONS

Microsoft Windows 2000 Active Directory Services Certified. MCP ID # 3003117
Microsoft Windows 2000 Professional Certified. MCP ID # 3003117
CompTIA A+ Certified. CompTIA # COMP00100074530
CompTIA Security+ Certified. CompTIA # COMP001006840508
Certified in Computer Technical Support -- Katharine Gibbs College
Certified in Audio/MIDI Engineering - Audio Recording Technology Institute

EMPLOYMENT

10/07 -- Present IT Support Technician, Mecklenburg County
• Install and support configurations for Windows XP Professional, Office, Adobe, and Checkpoint VPN products.
• Administer RACF user accounts for state Host on Demand mainframe applications.
• Use knowledge base and internet resources to research and document issues.
• Support local and network printing issues and installations.

07/07-10/07 IT Support Technician Consultant, Apex Systems @ Mecklenburg County
• Install and support configurations for Windows XP Professional, Office, Adobe, and Checkpoint VPN products.
• Administer user accounts for state Host on Demand mainframe applications.
• Use knowledge base and internet resources to research and document issues.
• Support local and network printing issues and installations.

06/03 -- 7/07 Owner/Technician, Computer Diagnostic and Repair
• Design then implement and support small office/home office networks.
• Organize and maintain a database of clients with PC/printer/network installs and issues.
• Provide solutions and training for people with technology needs not limited to just computers (Audio\Visual).

08/06 -- 11/06 Systems Analyst, Lash Group (AmerisourceBergen)
• Analyze needs of remote users in order to help construct an updated Citrix environment.
• Design/test/implement Citrix Presentation Server 4.0 with Access Gateway 4.2
• Set up the Citrix SSLVPN with RSA.
• Support desktops and laptops with Windows XP Professional integration with proprietary applications.
• Support Microsoft Office 2003 with web based email.
• Set up and support end user accounts with Active Directory.
• Provide information to close the gap between the Network Services Team and the Tech Support team by providing crucial help desk experience that resolved old and re-occurring issues.

01/06 -- 08/06 IT Consultant, Robert Half Technology @ Lash Group (AmerisourceBergen)
• Upgrade office from Windows 2000 professional to Windows XP Professional.
• Support proprietary software for nurses across the nation.
• Create and held together the technical support links between nurses, sales reps, and business counselors.

08/05 -- 10/05 Level II Help Desk Technician, Spherion @ Cablevision
• Support Optimum Online internet connectivity and email over the phone.
• Use customer service phone techniques to field calls and troubleshoot issues.
• Use Remedy for documenting calls, account lookup, and triaging issues.

10/04 --7/05 Audio/Video & Computer Technician, Design Audio Visual
• Set up, Operate, and Strike Professional Audio/Video racks and equipment for live corporate meetings and events.
• Maintain rental and customer laptop computers.
• Provide support for users using Power Point for live presentations.

02/04 --10/04 Audio/Video & Computer Technician, Dial Install
• Install wired and wireless Local Area Networks across Long Island.
• Supply Home Theater, Multi-Zone, Satellite and Antenna Installations.
• Migrate the company's database of clients from Microsoft Works to Microsoft Access 2003.
• Re-design the company's work order form linking the Access 2003 database.

08/03-1/04 Computer Technician, Katharine Gibbs College
• Provide network/desktop solutions for students as well as faculty.
• Perform maintenance on desktop and laptop computers.
• Provide training to students on how to connect to the wireless network throughout the building.

EDUCATION & ACHIEVMENTS

Katharine Gibbs College - Associates Degree of Occupational Studies in Computer Networking
Achieved awards for President's list, Dean's list, and Perfect Attendance at Katharine Gibbs College.

REFERENCES

Will be furnished upon request.

Certifications
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Active Directory Services
CompTIA A+
CompTIA Security+
Computer Technical Support
Audio/MIDI Engineering


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