Resume of Technical Analyst

Title
Technical Analyst

Primary Skills
10+ Years of Experience in Analysis, Evaluating, and Addressing Business-Technology Issues

Location
US-NY-Brooklyn

Posted
Jun-19-07


CAREER PROFILE: BUSINESS, INFORMATION & TECHNOLOGY ANALYST
10+ Years of Experience in Analysis, Evaluating, and Addressing Business-Technology Issues
Success in Designing and Developing Systems that Generate 6-Figure Cost Savings
Earned Frequent Performance Recognitions Throughout Career
Quality-focused professional with large-scale project management experience and cross-functional team collaborations, with emphasis on process improvement. Proven ability to create and deliver solutions that support senior management decisions and meet business objectives, including reduction of manual processes. Strong understanding of core business processes and technology strategies. MS degree.
CORE COMPETENCIES:
* New & Emerging Technologies * Business Process Reengineering * Software Development Lifecycle
* Customer Needs Fulfillment * Business Needs Evaluations * Systems Integration/Migration
* User Training & Support Tools * Project Milestones & Objectives * Problem Identification/Analysis


PROFESSIONAL EXPERIENCE


CONSUMERS ENERGY - Jackson, MI
Public utility for the State of Michigan.
Technical Analyst B (2002 - Present)
Establish and maintain development, production, quality, and training standards for all business application development initiatives within Business Services department, with emphasis on meeting client needs. Provide subject matter expertise and guidance on data storage, knowledge and document management, workflow products, and technical solutions. Personally contribute to design and development of business applications. Analyze and evaluate best practices as part of standards establishment.
Key Contributions:
* Designed, developed, and implemented Electronic Invoice System that processes 5,000+ vendor invoices per month and provides both online queries and record of payments. Additionally designed Invoice Reconciliation System, with both systems saving 100+ labor hours per month.
* Designed, developed, and implemented Electronic Master Card Receipts System that electronically processes over 1,000 receipts monthly for the department, increasing on-time payments by over 92% and saving department $1,000+ in labor costs.
** Application was subsequently rolled out to multiple departments based on its success.
* Contributed to 15% decrease in overall labor hours and 10% vendor contract cost reduction through business analysis of Fire Extinguisher Inspection process and subsequent publication of White Paper detailing process, with the Director following ~50% of the proposed recommendations.
* Identified by internal company periodical as valuable asset for Master Card Receipts and Electronic Invoices Business Applications.

Fleet Technology Project Manager (2001 - 2002)
Directed team of 15 subject matter experts within legacy-to-Oracle Maintenance Management system conversion project, managing $1.8 million-plus budget. Identified requirements for ~200 affected users and developed plans and milestones for successful fulfillment. Oversaw parts reconciliation, maintenance process review, and change management as part of project objectives.
Key Contributions:
* Led team in reaching project milestones on time and finishing project $100,000 under budget. Assigned and managed numerous tasks, issue resolution, vendor negotiations, and software integration.
* Awarded highest level of "Company Peak Performer" recognition for project.

Technical Analyst A (1997 - 2001)
In charge of designing and developing Lotus Notes databases for General Services Department, providing guidance on technology and data management disciplines (e.g. document management, data storage, workflow products). Identified critical data issues and developed strategies for resolution. Ordered hardware and software for department of 400+, tracked software licensing and rights issues relating to employee access, and performed diagnosis/troubleshooting, using in-house staff or outsourced vendors for solutions.
Key Contributions:
* Served as Lead Developer for Real Property Records Project, meeting 10-month timeframe. Designed and developed database that served as front-end to Document Storage Server that holds over 100,000 documents relating to Transmission Line Real Estate Holdings.
** Enabled company to detail land holdings, providing for quick sale to Michigan Electric Transmission Cooperative for over $100 million. Database serves as standard to present day.
* Received "Company Peak Performer" awards on 5 separate occasions for performance. Recommended database development and technology purchasing processes for Business Services.

RAPID DESIGN SERVICE (contracted to Consumers Energy) - Jackson, MI
Public utility for the State of Michigan.
Engineering Assistant (1997 - 1998)
Performed short circuit analysis of electrical sub-stations, downloading data from station relays used for troubleshooting and fault isolation activities.
Key Contributions:
* Contributed to 30+% decrease in ground-to-fault calculation times through database design, allowing engineers to provide expedited analysis to Electric department personnel. Converted existing System Protection Consumers Energy System Protection database from FORTRAN to C++.


PROFESSIONAL DEVELOPMENT


Master of Science in Project Management/IT Management, 2006
COLORADO TECHNICAL UNIVERSITY, Colorado; 4.0 G.P.A.

Bachelor of Science in Business/eBusiness, 2003
UNIVERSITY OF PHOENIX, Phoenix, AZ; 3.88 G.P.A.

Certifications
Business Management, Change Management, Database Management, Project Management, System Analysis & Integration, Networking & Telecommunications

Training
Electronic Intelligence Fundamentals, Basic Electronics, Aircraft Electronics, Radar Principles, Instruction Fundamentals, Instructional Course Methods, Development Courses for Lotus Notes & Access, Microsoft Office

Military
United States Air Force. Positions Held: Aircraft Maintenance Electronic Supervisor, Aircraft Maintenance Instructor Supervisor, Aircraft Electronics Shift-Supervisor, Electronic Intelligence Supervisor, Supervisor of Non-Commissioned Officers- Joint Intelligence Center

Technology Summary
SOFTWARE: Access & Lotus Notes Database Development
LANGUAGES: Lotus Script, Lotus Formula, Java, Visual Basic, SQL, C++

Certifications
See above


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