Product Manager & IT Project Manager Resume

Title
Product Manager & IT Project Manager

Primary Skills
Product and Project Management

Location
US-MA-Boston (will consider relocating)

Posted
Feb-24-09

Summary of Qualifications

A well rounded Product Manager with extensive experience in design, development, support, and operations of a software organization. Related areas of expertise include Product Engineering, Business Development, Productivity Improvement, and Project Management.

Professional Experience

Insight Direct, Inc., Boston, MA 2004 to 2009

Software company helping businesses to schedule, estimate, invoice and track their employees more effectively using 'ServiceCEO', with over 10,000 users. Next generation SaaS product, VaZing.com, launched in 2007.

Product Manager / 2006 to 2009

Responsible for gathering and prioritizing product requirements from all stakeholders including customers, senior management, sales, marketing, and integration partners. Worked closely with senior management to ensure product vision and road map supported the company's overall strategy and goals.

* Successfully developed feature packages that included use cases, work-flows, requirements, and functional specifications for hand off to development team.
* Administrated Discovery, User Testing, User Surveys and Beta programs to effectively garner feedback prior to each major release.
* Delivered major releases to customers and stakeholders on time and on or under budget.
* Worked closely with integration partners such as Google Maps, Intuit Quickbooks and SageQuest to incorporate additional features in both products.

Technical Support Manager / 2004 to 2006

* Managed a 5-person support team for phone and email support of 11K users. Resolved 30K issues per year ranging from troubleshooting, deploying, and customizing ServiceCEO.
* Worked closely with QA to test and triage defects.
* Member of the Product Management Team that developed the product road map.

Developer / 2004 to 2009

Throughout tenure at Insight Direct, improved overall operational efficiency and increased revenue.

* Developed ServiceCEO add-on applications, leveraging its web service API. The most popular was an Outlook Calendar add-in that could import Calendar data from ServiceCEO to Outlook.
* Customize and integrated all internal systems with Salesforce.com by developing JavaScript s-controls, Apex classes, Apex triggers and using their web service API. More Salesforce.com experience
* Designed and developed E-commerce site grossing $1M/year and directly integrates with SalesForce.com providing customers real time product delivery and management with real time sales data.



Workers Credit Union, Fitchburg, MA 2001 to 2003

State chartered credit union with over $600 million in assets and serving more than 63,000 members, providing a full range of products for individuals and small businesses.

Internet Banking Support Manager

Responsible for the development and administration of all customer financial transactions through the Internet Banking channel. Reported to the Assistant Vice-President of Member Services.

* Administrated Internet Banking through Digital Insight (Internet Banking provider) management console
* Managed an offline $70k billing system through MS Access.
* Worked closely with the E-Commerce Manager to develop and maintain all web sites operated by the credit union.
* Created, implemented, and instructed new web site training programs for all front line employees.



Education and Training

BS, Management and Information Systems, St. Joseph's University, Phila, PA 2001

Diploma, Saint John's High School, Shrewsbury MA 1997

Continuing Professional Development

Boston University Write Effective Use Cases

Boston University Plan, Manage, and Communicate Requirements

Boston University Model and Document Your Project Require

Certifications

Microsoft: Microsoft Certified Technology Specialist .Net Web Applications, MCP, MOS

CompTIA: A+, i-Net+

Macromedia/Adobe: Dreamweaver Developer

Programming Skills

.Net, C#, PHP, SQL, Web Services, Apex, JavaScript, CSS, XML, XSLT, HTML

Interests

Hiking, Wine Making, Softball, Cooking, Electrical Handy Work, World History

Certifications
Microsoft: Microsoft Certified Technology Specialist .Net Web Applications, MCP, MOS

CompTIA: A+, i-Net+

Macromedia/Adobe: Dreamweaver Developer


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