IT Tech Pro Resume

Title
IT Tech Pro

Primary Skills
Project Manager

Location
US-FL-Orange Park

Posted
Jun-07-09

PROFESSIONAL SUMMARY

Proven IT Professional with vast technical background and demonstrated success in project management, application development and database administration for production systems support.
Areas of strength include:

* Project Management
* Information Technology
* Business Continuity
* Quality Assurance
* Database Management
* Process Improvement
* Team Building
* Client Relationships

TECHNICAL SUMMARY

Operating Systems:
MVS (17+ yrs) z/OS (8+ yrs) Windows XP (3 yrs)

Mainframe and Database Utilities:
IMS Versions 5 thru 9 DBA-XPERT (4 yrs)DELTA (5 yrs) IBM File Manager (2 yrs)IMS Utilities (7 yrs) QMF (4 yrs)
SQL / SPUFI (9 yrs) Xpediter (9 yrs)
BMC Utilities (6 yrs) IMSTOOLS (4 yrs)
Abend-Aid (3 yrs) Omegamon (4 yrs)
TSO / ISPF (18+ yrs) PLATINUM (1 yr)
NDM (8 yrs) FileAid - IMS / DB2 (9+ yrs)
Methodologies: RUP SDLC PMBOK JAD
Development and Application Programming Languages:
IMS (17+ yrs) MVS JCL (17+ yrs) IMS DL / I (12+ yrs)
IMS-DB (15+ yrs) DB2 (9 yrs) CICS (10+ yrs)
JCL (18 yrs) VSAM (10 yrs) SAS (6 yrs)
SYNCSORT (10 yrs) ServiceCenter (4 yrs)NETMAN (6 yrs)
Lotus Notes (6 yrs) Primavera (4 yrs)
MS Project (6 yrs)

PROFESSIONAL EXPERIENCE

FIRST COAST SERVICE OPTIONS (FCSO) -- JACKSONVILLE, FL 2007 -- April 2009
Systems Project Manager
Supported the implementation and testing of Medicare system software releases by applying knowledge of structured analysis, data normalization, ISO standards, tools, and resource allocation for annual $90M revenue in a SDLC environment.
* Responsible for software releases, testing, installation & implementation of quality Healthcare systems. Manage system production support 24 x 7 team in a mainframe and server environment.
* Provided superior project management across corporate departments to deliver projects on-time and on-budget in an ISO 9000 environment. Responsible for infrastructure, software deployment, application rollouts, disaster recovery and systems improvements within compliance guidelines and regulations.
* Delivered over 90+ releases following the SDLC lifecycle, using MS Project, SharePoint, NIKU / Clarity and project management disciplines and processes to manage Resource optimization, WBS, project planning and delivery scheduling for cross-functional project teams.
* Achieved 100% of committed deliverables on target during 6 independent data center transitions and conversions within a one year time period. Led multi-functional departments to deliver and deploy test plan results to assure data accuracy utilizing the SDLC disciplines.
* Produced a 67% reduction in coding and testing errors by developing technical training classes, improving work instructions and implementation procedures.
* Increased customer satisfaction rating from 42% to 92% in 6 months by streamlining business processes, developing quality standards and technical training.

CLIFFORD JOHNSON
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TOTAL SYSTEM SERVICES (TSYS) -- JACKSONVILLE, FL 1999 -- 2006
IMS Database Administrator Lead (2001 -- 2006)
Design and coordinate the implementation of databases by applying knowledge of structured analysis, data normalization, standards, and DBMS for Full Function and Fast Path. Research and recommend methods for improving DBMS availability for application support. Maintain primary/backup On-Call (24 x 7).
* Proven 5 years of project management to delivery on-time, on-budget, large-scale enterprise-level projects across multiple platforms and applications, business continuity and disaster recovery
* Hands-on project management to lead research and implementation of new productivity software and techniques. Developed strategies for data acquisitions, archive recovery, and implementation of a database.
* Developed standards and guidelines across multiple platforms and control regions. Review database changes for system impact; analyze structures for database performance tuning, backups and DASD management.

DB2 Database Administrator (2004 -- 2005) (TSYS)
Implement and maintain DB2 table structures, create and modify tables, SQL, QMF, File-Aid for DB2, BMC, Image Copy, Reorg, Unload / Reload, Recovery Manager for relational databases.
* Performed monitoring and performance tuning, optimization, storage allocations, data retention, backups, recovery, stored procedures in a multi-platform, data-sharing environment.

Associate Director/Project Manager (2000 -- 2001) (TSYS)
Managed 2 programming groups (Authorizations/Collections and Queuing) which delivered software upgrades, testing and releases implementations. Managed approximately 27 people.
* Delivered new online and batch system projects on schedule with over 600+ programs created and implemented. Responsible for budgeting, project metrics, risks, challenges, interviewing / hiring, solutions and resource allocations.
* Managed successful corporate-wide international Chip Card Super Project involving over 1000 team members, 3000+ programs, project scope, risk analysis, and assigned deliverables for financial and credit card systems across a large-scale enterprise-level system with multiple platforms.

Project Leader / Lead Programmer (1999 -- 2000) (TSYS)
Managed the process, procedures, developers and analysts in a software development life cycle environment.
* The ability to mediate project team conflicts; the capability to render quick, decisive actions as required by sudden crises over the course of the project; and excellent communication and organizational skills.
* Implemented new system upgrades for 1200+ financial batch and online programs on-time.

SAIC CONTRACTOR @ CSX -- JACKSONVILLE, FL 1998 -- 1999
Technical Analyst / DBA
Managed the process, procedures, developers and analysts in a software development life cycle environment.
* Successfully delivered on-time development projects in managing offshore developers located in India.
* Designed, developed, enhanced, coded, tested and maintained batch and on-line programs for the Rail and accounting applications processing systems in a client server environment.

Professional Experience Prior to 1998:
AT&T TRANSTECH -- JACKSONVILLE, FL, Senior Programmer Analyst
FIRST UNION / ATLANTIC BANK -- JACKSONVILLE, FL, Senior Programmer Analyst

EDUCATION

MBA, Nova Southeastern University -- Ft. Lauderdale, FL
Bachelor Degree, Business Administration, Stetson University -- Deland, FL

Certifications
See above


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