Resume of Technical Support / System administrator

Title
Technical Support / System administrator

Primary Skills
MCSE/MCSA, Visual Basic, DNS, DHCP, Lotus Notes

Location
US-CA-San Jose

Posted
Oct-07-07


Objective
Analyst position utilizing my strong analytical and communication skills to creatively solve problems.
Qualifications
Extensive experience in the computer and educational industries using various platforms such as IBM mainframe and Personal Computers.

Developed custom programs shortening production turnaround by 40%.

Designed and delivered training to new production team members to enable a faster assimilation.

Improved quality of operations by setting up run streams. The result was a 25% increase in the Production Team's efficiency.

Proficient in COBOL, JCL, REXX, OS/MVS, TS0, ISPF, VM/CMS.

Programming languages: COBOL, Visual Basic, Pascal, and HTML, SQL.,Rexx.

Software Packages: Window XP , Lotus Notes, Microsoft Office, Visio.

MCSA certified and in the process of getting Microsoft Certified Systems Engineer(MCSE).
Work Experience
2006-1999 Diversified Software Inc. Morgan Hill, CA
Customer Support Analyst
* Certified in PRO/JCL, JOB/SCAN, PRO/JCL Workstation, DOCU/TEXT, and INFO/XE Enterprise.
* Wrote standard programs in REXX and COBOL for PRO/JCL and JOB/SCAN.
* Identified quickly problems and provided excellent follow up to customers.
* Installed and tested new releases.
* Wrote quarterly technical articles for DSSI web digest.
* Performed on call support on a rotation base.
* Participated in out-reached calls to maintain contract renewals and better understanding of customer needs.
* Ability to document detailed technical issues and software problems.
* Worked on a special project with R&D: researched and reviewed undocumented software issues and developed test cases for developers. This project lead to improve documentation, saving 40 % time for R&D on researching future issues.
* Attended and represented Diversified Software with the marketing team at the Share Conference.
1999 - 1995 Deluxe Data Resources Santa Clara, CA
Programmer Analyst
* Interfaced with Internal Sales, Quality Control and Customers to qualify the order requirements and set expectations for implementation.
* Supervised and conducted training of new members of the Production team.
* Developed customized Cobol routines for the processing of complex List Rentals. Executed complex data selection, data appending, and table generation.
* Performed File enhancement for multiple customers' order, dealing with data from Financial Institutions, such as Wells Fargo and Bank of America.
* Converted customer data for DataWise PC_based modeling profiling system.
* Created response analysis reports to summarize the financial data pertaining to the promotional cost and return on investment.
1995 - 1988 Computer Mail Solution Santa Clara, CA
Programmer
* Wrote COBOL and JCL code to interface to Group 1 standardization, zip code correction, Zip+4 and postal carrier route appending and geocoding services. Performed distance calculation, radius selection based on customer requirements.
* Proficient with List conversion Merge/Purge, Ez-Letter and Mailstream product.
* Compiled homeowner data from public access records and developed programs to reformat and build in-house homeowner and consumer Marketing Database.
* Responsible for maintaining and upgrading a medical Database for 3 major accounts. Generated reports, custom laser printed labels to fit customer specifications.
* Ported original COBOL code from IBM Mainframe to PC platform for integration with Ultrabase application Software.
* Generated predictive data modeling and customer product profiling using multivariate analytical techniques.

1987-1983 West Valley College Saratoga, CA
Teacher Associate
* Developed programs and created test data for Cobol training manual: "Structured COBOL Programming and Problem Solving" by Pat Fenton.
Lab Technician
* Assisted students in learning the IBM 370/VM system environment. Corrected syntax errors and debugged programs in COBOL, Basic, Pascal Assembler and JCL. Maintained 40 IBM personal computers.
Junior Programmer
* Developed educational software on the IBM PC for the Foreign Language Department.
Education
San Jose State University, San Jose, CA
* BS: Information Resource Management , June 1987.
West Valley College, Saratoga, CA
* A.S. Degree in Computer Resource Management, June 1982.
Misc

Fluent French and Spanish.

Certifications
MCSE/MSCA


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-CA-San Jose »
View all resumes in US-CA »

View other Technical Support / System administrator resumes, System / Network Administrator resumes