Resume of Desktop Engineer

Title
Desktop Engineer

Primary Skills
Managed a team of support personnel who troubleshoot IT issues. Implements policies and procedures

Location
US-MD-Odenton

Posted
Sep-15-07

OBJECTIVE
Desktop Engineering /Technical Support position in an organization that will benefit from my initiative, capabilities, and technical contribution. I am especially interested in a position with the potential for advancement and increased decision-making

PROFESSIONAL EXPERIENCE
Desktop Engineer - Manager - 2006 to Present
Sterling, VA
LoanToLearn, Sterling, VA - Managed; a team of support personnel who troubleshoot IT issues. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures; maximum issue resolutions in minimum time. Evaluates new Information systems products or services and suggests changes to existing products or services to better aide the end user.

Desktop Administrator - 2006 to 2006
Sterling, VA
LoanToLearn, Sterling, VA - Supported 300 end users in efforts to build a new call center environment for a startup company called "LoanToLearn" Implemented designs roll out of the clear cube and dell brick Technology which involved imaging, moves and coordination with Telecom. Multi-Platform- Win 9x, WinNT, Win 2000, Win XP, Win Vista, VB Scripting; Login Scripts experience. Windows2003 Server - created and configured user accounts, Exchange Server 2003 - created email accounts and configured user email accounts. Also provide support for Blackberry Enterprise server. Experience with Norton Antivirus (Corporate Edition) inventory management using AssetWin asset tracking system, used Service Desk Plus ticketing System; used Install and configured SQL 2000\2005 Server. Experience with Microsoft Visio and Project.

Experienced (as end-user and as support staff capacity) with Office 2000/XP.
Experienced in installing and troubleshooting hardware (RAM, HDs, System Boards, etc).
Troubleshoot 3270 Emulation Connection Problems.
Heat, Peregrine and Bugzilla.
Project Management
PC design, build, maintenance, and repair
Maintenance and repair of wireless LANs
Customer satisfaction

Tech Support/Helpdesk/Consultant - 2004 to 2006
JPMorganChase Bankone, Lake Success, NY

JPMorganChase Bankone, Lake Success, NY - Worldwide support for over 175,000 users and security of bank's mainframe, LAN, AS400, and Keon Unix Production and Development Servers. LAN: Novell 5.1, Citrix, Windows NT/Domains administration. Mainframe: printer support, VPS, VTAM and CICS regions. Network connectivity of bank's lines around the world through Net view/HPopenview. Hardware/voice troubleshooting. Supported As400 based applications as such FDR, Eclipse, and Oasis.
Mainframe connectivity, Lotus Notes support, Cisco Secure Server security, Microsoft Windows XP and Office applications support. Avaya-based telephony systems. Peregrine Service Center, Prodcall, Tivoli E-Manage Now, VPN, and My Anytime Anywhere, Dameware, PCanywhere remote accesses tools.

Network Administrator/Consultant - 2003 to 2004
Girl Scouts of Nassau County, Westbury, NY
Provided assistance for the Council in ensuring the utilization of technology, resources and systems for research, data collection and analysis.

Project Manager - 2002 to 2003
Connection Logistics Inc, Inwood, NY
Cargo Connection Logistics Inc, Inwood, NY - Coordinated projects with Xo communications in the best interest of Cargo Connection Logistics such as porting over of pots lines, vender meets and configuration of integrated phones systems. Coordinated the change over from Global Crossings Frame Relay Topology to Xo Communications VPN Topology to include Remote VPN Client access as well as assigning accounting codes on centric phones systems. Coordinated EDI-TRADE project (Electronic Data Interchange) that entailed moving data seamlessly through EDITRADE applications via the Internet for Customs pre-notification and clearance.

Network Administrator - 1999 to 2002
Connection Logistics Inc, Inwood, NY
Plan Local and Wide Area Networks Setup and Configure network print server, print queue and print devices
Plan TCP/IP subnet mask Diagnose, DNS, DNSLOOKUP, WINS, Framelays, and Cisco Routers and troubleshoot Netware, NT and PC problems.
Design and support server systems and supporting software.
Responsible for Company backup of all servers on the WAN.
Created users in UNIX, Windows NT Server and Windows 2000 Server, Windows 2003 Active Directory.
Configured Blackberry hand held Rims on Exchange Server
Mapped drives created groups, assign permissions in Windows rights in UNIX.
Linux Desktop Support
SQL Server Support

EDUCATION
Computer Networking and Telecommunications (C.N.T) - 2005
Briarcliffe College

Associate, Network and Computer Technology (A.O.S.) - 2002
Briarcliffe College

Diploma, Network Engineering and Data Communications - 1999
Chubb Institute, Westbury

Certificate - 1985
US Army Soldier Support Institute, Indianapolis, IN
Sales and Public Relations:
Accrediting by the Commission on Institutions of Higher Education of the North Central Association of Colleges and Schools

Certificate - 1983
BIG BEND COMMUNITY COLLEGE, Moses Lake, WA
Effective Writing, Mathematics

TECHNICAL EXPERTISE
Installed and Configured, Unix Server AS 400, Aix 4.3, server security products Compaq and IBM server hardware Tivoli, Compaq Insight Manager, and HP Openview.
Novell Intranet 3.12,Novell Netware 4.11 Novell 5.0
Windows NT 4.0 Server, Windows 2000 Server, Windows 2000 Advanced Server (Pdc, Bdc and stand-alone)
Connectivity: Routers, Bridges, Repeaters, Multiplexers Gateways and, csudsu, (T-1 configuration) Frame Relays
Protocols:IPX/SPX, TCP/IP, IEEE802.2, U802.3.ETHERNET&IEEE802.5 TOKEN RING
IEEE802.11 Wireless Networking
Mac OS X Operating System
Configured intranet and Extranet Topology, to include VPN configurations.
Configured LAN and Wan Topologies, Network Printers, Modems, Network Interface Cards.
Installed configure Microsoft Exchange 5.5 and Exchange 2000 Server Backup and restore application software: Arc serve, VERITAS Backup Exec, Net Backup, Tivoli Storage Manager and Omni back Norton Antivirus, Scan Mail for Exchange 2000 Server

COMPUTER CERTIFICATIONS

* Comp TIA A+ Certification
* Network plus Certification
* Pursuing MSCE and CCNA

HONORS AND AWARDS
* United States Army 1997 to 1989.

Gold Recruiters Badge
NCO Professional Development Ribbon
Army Commendation Medal
Overseas Service ribbon
Army Good Conduct medal
Drivers Badge Award

Certifications
See above


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