Trainer Resume

Title

Trainer

Primary Skills

training, instruction

Location
Canada-ON-Toronto

Posted
Jun-17-12

RESUME DETAILS

TRAINER / INSTRUCTIONAL DESIGNER

Competent Trainer, Instructional Designer, and Educator with broad based background in
curriculum development, presentations, and instruction on a global scale. Practiced in
delivery of wide range of subject matter via traditional and electronic means. High
degree of professionalism and easily establish trust and rapport with others. Known as a
quick learner with exceptional follow-up and problem solving capabilities and devoted to
customers to achieve all project/program deliverables. Additional keys to success
include:

* Practiced in performing Needs Assessments and Gap Analyses to determine topics for
development.

* Have developed over 40 hours of training content for complex subjects using the ADDIE
model.

* Implemented practical applications of both Bloom's Taxonomy of Learning & Kolb's
Experiential Learning theory to promote successful training events.

* Culturally savvy and customer oriented; motivating and persuasive speaker who is
well?organized, efficient, and goal oriented. Have trained over 500 professionals and
earned top satisfaction ranks.

* Creatively apply educational methods, learning theories, assessment, evaluation,
technology, communication, and collaboration skills to successfully navigate and complete
complex projects.

* Avid user of automation and technology; computer proficiency in MS Office Suite
(Word, Excel, and PowerPoint), Crystal Reports, Web?Based Learning Programs such as
GoToMeeting and Webex, and readily adapt to new technologies.

* Ensure continuity of curriculum and utilize various behavioral management techniques
while working with people from diverse backgrounds and cultures to ensure learning
success for all.

CORE COMPETENCIES

* Lesson Plans
* Curriculum Design
* On-Site / Web-Based Course Delivery
* Communications
* Presentations
* Coaching & Advising
* Client Relationship Management
* Process Mapping
* Adult Learning Methodologies
* Project & Program Management
* Follow-Up & Problem Solving

PROFESSIONAL EXPERIENCE

Confidential Inc., Toronto, ON (2000 - Present)

Training & Field Services Specialist

Create, manage, and conduct training programs for this software company specializing in
SaaS Databases and Graphic Rendering for corporate sector. Supervise project teams of up
to 7, administer online databases for accounts, and meet all project deliverables for key
clients throughout North America. Design, develop, and apply complex technical training
courses for all relevant parties in the client organization that includes warehouse
laborers, designers, salespersons, and management/owners. Customize training and
consulting services to meet client needs on a case-by-case basis. Devise creative content
that motivates and inspires others to reach desired outcomes. Serve as primary point-of-
contact for all new accounts.

* Developed over 40 hours of content to support 5 days of training in product.

* Personally delivered training for over 500 customer personnel. Noted for consistently
earning high ratings for content and delivery.

* Recorded and maintained information from all training events that served as an
invaluable resource for future offerings.

* Maintained high visibility with all client accounts and served as a valued resource
and liaison on all account retention and brand management initiatives of the company.

EDUCATION & AFFILIATIONS

Bachelor of Business Administration (BA Honours)
York University, Schulich School of Business, Toronto, Ontario

Adult Education / Staff Training Certificate, Seneca College

Certified Training and Development Professionals (CSTD), Active Member

Keywords:
Adult Learning, Curriculum Design, Corporate Training, Course Delivery, blended
learning, course development, instructor-led training

Certifications

See above

CONTACT DETAILS

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