Resume of System Analyst / Programmer

Title
System Analyst / Programmer

Primary Skills
System Analyst / Database Designer & Engineer /Applications Programmer / Web Developer

Location
US-VA-Alexandria (will consider relocating)

Posted
Aug-18-08

Christopher Hernandez
2351 Eisenhower Ave Apt # 906
Alexandria, VA 22314
Cell: 317-260-0857
Home: 571-312-8107
chrisbackup@yahoo.com

Qualifications & Experience Highlights
An award wining Systems Analyst / Programmer with expertise in the areas of Database driven applications, Business Processes and their interaction, Transaction Processing, Client/Server architecture, Process Flow Analysis, Change Management, User / Customer Support, User Training, Documentation (User / Systems / Network), Risk Analysis, and Business Continuity, Project Management, Technical Support; experienced in the area of requirements acquisition, Database Engineering, and UI application development and implementation; strong analytical skills and highly process oriented

Applications / Industry heavy-duty experience includes Automotive Engineering Test Data related applications, Automotive Sales and Leasing applications, Order Processing / Billing / Accounting, Call System Management and Process applications, Student Registration and related processes, Pharmaceutical Data QA processing and formulation, Financial, inventory Control etc.

Summary of Technical Skills
Languages: COBOL, SQL, PL SQL, Visual Basic, Html, Xsl, Xml, Classic Asp,
Asp.Net, Javascript, Vbscript, VBA, CGI, DHTML, CCS, Pearl, PHP, C,
C++, C#, J#, JAVA, JSP, Q BASIC, Cold Fusion
Database Systems: ACCESS, MS SQL, ORACLE, working knowledge of relational database technology
Microsoft Frameworks: Microsoft .Net Framework (Version 1.1,2.0, 3.0).
Standards: ISO 9002
Diagramming Tool: MS VISIO 2007

Hardware: PC workstation, Server (MS, Unix platforms), MAC workstation, AS 400 Mainframe
Build / Upgrade / Repair personal computers as a hobby since 1998
Operating Systems: DOS / UNIX, WINDOWS 3.1, 95, 98, ME, 2000, XP, MAC OS, NOVELL, AS 400
Network: TCP /IP, NOVELL, UDP, CISCO
Remote Access: Citrix

Familiar with these other technologies: DOS/Windows, OS/2, 32-bit Windows Programming, OLE Automation and OLE Control, Win32 Windows Device Drivers, Windows NT, Assembler, GUI, OLE DB, DCOM, and ActiveX.

Functions
· Performed Structured modification of existing software systems through standardized change management processes
· Maintained existing software systems through standardized change management processes
· Created technical documentation and test plans
· Worked closely with a team of other Software Developers in the implementation of changes. This included design, implementation, peer-review of work products and testing
· Worked with Software Team-leaders, Architects, Human Factors Engineers, Project Managers and Systems Engineers to produce a high quality product Education

Areas of Strength
· Solid experience in the area of SDLC
· Strong analytical skills and highly process oriented
· Ability to interface with Users and Management
· Highly customer focused for meeting their objectives
· Strong communication skills and likeable personality
· Very detailed oriented
· Self motivated, conscientious, and diligent work ethic

Employment / Major Accomplishments

NAVFAC HQ MCON (US NAVY HQ) -- IT CONSULTANT/Systems Analyst/Programmer
12/2007 -- Present

Systems Analysis/Support/Technical Writing
· MILCON (custom in-house) Delphi Application Administrator
· System analyst support and IT Consultation for in house applications that are utilized on a daily basis by MILCON program analysts, stationed at the Navy HQ, Washington Navy Yard. i.e. (“ieFacman”,”Discoverer”,”eProjects”,”FIS”)
· Support and IT Consultation as needed for MS products, i.e. MS Access, MS Excel
· Support for user queries and reports, data transfers, imports, and exports as needed

NAVFAC HQ MCON (US NAVY HQ) -- IT CONSULTANT/Systems Analyst/Programmer (Continued)
· Administration and support for batch processes of data transfer from Navy proprietary systems for utilization by MILCON application
· Maintenance of FTP, SFTP, SFPT2, SSH, SSH2 secure data transfer processes
· Administration, Analysis, Support, and maintenance of the program analysts' ability to interact and function on a daily basis with secure hosting facility at AHF location
· Support and analysis of Citrix client server architecture
· Work with management in order to determine and define problem issues and change requests
· Work with NMCI network liaisons and technical staff on a daily basis for investigation of problems, problem resolution, and/or change requests and necessary modifications
· Direct Delphi programmer on investigation of application problems and fix implementations
· Record and track all issues on a daily basis. All service attempts and developments regarding any particular issue are recorded and updates are posted to a report billboard for immediate access to real time reports on all outstanding issues
· Determine logical solutions and approach for problem fixes and change requests
· Formulate programming requirements and deliver to MILCON application programmer. Inform and instruct Delpi programmer for change requests, bug fixes, and problem resolutions
· Developed custom problem tracking system in order to track problem issues and change requests. The system was developed quickly and within the confines of a very restrictive and limiting environment. This system catered to the immediate needs of the client, and impressed my supervisor and manager, who voiced and expressed their impressions regularly. The problem tracking/change request utility is based on a ticketing system and consists of an access database where issues are recorded and tickets are created. Records capture all information surrounding every aspect of a particular issue, and are tied to service attempt tracking and problem resolution. Queries and reports were created in order to retrieve data quickly for discussions and reporting purposes. A request form has been created to enable users to quickly email a request with several automated features. When these requests are received, they are immediately recorded in the database and a ticket number is generated. Thereafter the requester is informed of the ticket number and a Ticket Report Status billboard was created for real time reporting and easy access to updates on all outstanding issues.
· Technical documentation maintenance and upgrades

ITT TECHNICAL INSTITUTE - IT CONSULTANT/System Analyst/Applications Developer/DBA 02/2006 -- 6/22/07

IT Consultation - System Analysis -- Application Development -- Call Center Tech Admin - DBA
· Provided Consultation to management to Develop Business Models then Designed, and Developed multiple SOA Oriented processes.
· Modified, upgraded, and integrated other existing SOA processes.
· Database Administration. Programming Visual Basic, SQL, Oracle DB.
· Developed and implemented into production Wonderlic test score system that retrieved data from third party website, processed it and then implemented it into legacy database system.
· Created multiple DTS packages for data transformation between HQ legacy systems and 211 Online systems.
· Setup, admin, and maintenance of a job scheduler machine in the department to handle all 211 Online scheduled jobs. Transferred existing processes and batch jobs to the new machine from an old machine stationed at HQ.
· Interactive Intelligence call center system software administration, maintenance, development. Created and administered multiple call campaigns for ITT TECH 211 Online Call Center.
· Developed Web pages with I3 system proprietary functions for telephony call handling and database data call disposition.
· Developed custom functionality alongside proprietary functionality to allow agents to perform needed actions whilst they were on an outbound call.
ITT TECHNICAL INSTITUTE - IT CONSULTANT/System Analyst/Applications Developer/DBA (Continued)
· Tested and verified system objectives and functionality with management and users.
· Implemented the application into production within I3 proprietary environment -“Scripter”.
· Some basic I3 proprietary handler investigation and creation.
· Created several data retrieval queries for management to use for reporting purposes. This phase and rollout was done as a preview call campaign.
· Upgraded this application to handle Agent owned callbacks and developed additional features and requested functionality as well as database functionality and application functionality on the back end to be able to provide agent owned callback service. Implemented this phase into production after testing and verification was done.
· Consulted and trained management and users on the system.
· Consulted with management and designed and developed several SOA processes and data management tasks related to the project, whilst developing all phases of the application. After a flawless rollout, at some time later after this, my application was copied and used by the I3 vendor for another project with HQ in order for them to provide dialer functionality to another school in California. Both applications currently run in production today.
· Completed modifications to the second phase of the developed dialer application and worked with management and software vendor in order to upgrade the system and implement the campaigns in power dialing mode.
· Made script modifications and implemented the application into production in power dialing mode.
· Created DTS packages for data transfer services between HQ database system and the dialer database for data imports and exports and updates.
· Continued to consult with management, and design, develop, test, and implement several needed custom data management and manipulation SQL processes. Created various DTS packages, database modifications, triggers, stored procedures, scheduled, maintained, monitored, upgraded, and implemented solutions into production.
· Made additions to the dialer application in production as requested.
· Developed basic inbound call detection script.
· Developed ASP.NET Website as a CRM for the dialer database and developed and implemented security infrastructure for windows authentication and application authentication. Implemented and setup the Web application infrastructure to function with role base and access control functionality. Developed modules within the Website application to perform data manipulation tasks based on needed business requests.
· Continual SQL process creation, stored procedures, database triggers, data modification, testing and implementation into production, alongside Website development and performing daily data retrieval, management, monitoring, and manipulation tasks as requested by management.
· Developed and implemented into production FTP process to retrieve data from legacy database and export to document imaging vendor website on a daily basis for another project not related to the call center.
· Consulting, informing, and training management on a daily basis, whilst monitoring data processes administering the dialer database and the I3 call center system and performing daily requested tasks in production, alongside dialer application maintenance and Website application development.
· The following software tools and components were used on a daily basis.
Interactive Intelligence products:- “Interaction Administrator”, “Interaction Scripter”, “Interaction Supervisor”, “Interaction Designer”. MS products:- “Enterprise manager”, “Query Analyzer”, “Visual Studio 2005”, “Visual Source Safe”, “Server 2003”, “Win XP” Oracle products: “Oracle database”, “Toad-Oracle database management software” Applications developed using “HTML”, “Java-script”, “I3 proprietary technologies”, “MS- SQL”, “PL- SQL”, “Visual Basic”, “VB.NET”





International Object Tech 08/1998 -- 08/2005 -- System Analyst/Database Engineer & Admin /Applications Programmer/Web Developer

Systems Development Life Cycle (SDLC) Support / Project Management
· Worked with management to Develop Business Models then Designed, and Developed/Programmed multiple Databases (Ms Access) Database Administration
· Programming Visual Basic, VBA
· Hardware / Software trouble-shooting
· Database population
· Generation of Ad-Hoc reports as needed (MS EXCEL)
· Data retrieval and investigation (involving the creation of complex queries, reports) MS ACCESS
· WEB Applications Development. Duties included transforming ACCESS databases that I created for use as Web-based applications using ASP, SQL, VbScript, JavaScript, HTML, CSS, XML, and ASP.Net for developing company World-Wide Database driven Systems.
· Complex Query creation, MS SQL
· SQL Server, Enterprise Manager, Visual Source Safe, Networking functions, on a daily basis
· Hardware/Software Installation, troubleshooting and support

Education: Bachelor Degree equiv. Delta College US-Michigan-Saginaw
Associate Degree Business Studies in Computer Science and Technology Application Specialist.
Unix. Local Area Networks. IBM Dos. Windows 9x. AS 400 intro & AS 400 Storage and Retrieval. Cobol Programming I & II. MS Access. Ms Excel. Ms PowerPoint. MS Word. Micro Hardware Install & A+ certification prep. Basic & Adv Web Page Design. Intro to CIS. Intro to the Internet. QBasic. C++, C++ Object Oriented, C++ Data Structures. Visual Basic I & II. COMMAND LINE (D0S). BUSINESS COMMUNICATION I & II. APPLIED PSYCHOLOGY. LOCAL AREA NETWORKS. PRIN OF ADVERTISING. ACCOUNTING I & II. DESKTOP PUBLISHING. FUND OF ORAL COMMUNICATION. MS OFFICE/BUS SYS. HUMRESOURCE MNG I. CO-OP BUSINESS. Visual Basic for Applications. Programming I & II. Systems Analysis & Design. Java Programming, Oracle Database, Cisco Networking. .Net Web Server Programming. JavaScript Programming. Web Site Development & Management DreamWeaver. E-Commerce. Network Essentials. TCP/IP Theory. Adv Pc Trouble-Shooting. Help Desk Fundamentals. INTRO NOVELL ADMIN. CISCO NETWORKS INTRO & ADV CISCO NETWORK. WIN NETWORK ADM

Personal: Received an Award from Delta College for "Outstanding Graduate" GPA of 3.9
High ethical standards

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-VA-Alexandria »
View all resumes in US-VA »

View other System Analyst / Programmer resumes, Programmer / Developer resumes