Resume of IT Global Infrstructure Program Manager

Title
IT Global Infrstructure Program Manager

Primary Skills
Delivering complex technical projects for a Global Fortune 100 Enterprise.

Location
US-TX-Austin

Posted
Feb-17-08


EXPERIENCED GLOBAL IT LEADER/DIRECTOR

Outstanding success delivering complex technical projects for a Global Fortune 100 Enterprise. Experience in building Information Systems and IT Infrastructure with partners and vendors, and meeting global project challenges. Success managing large-scale and dynamic technical global infrastructure projects in challenging resource, schedule, and priority environments. Ability to maintain clear focus under pressure. Exceptional record of accountability and ownership throughout project life-cycle. Solid knowledge of project management tools and methodologies. Proven ability to interact with diverse technical and non-technical groups spanning all organizational levels including vendors and contractors.

Skilled in all areas of Technology management including:

* Planning, Budgeting, Execution of global large scale Infrastructure Projects
* Manufacturing & Data center startup
* Multi-million dollar Global budget responsibility
* Global Portfolio Management
* Global Network Design and deployment.
* Global ERP deployment
* Global MRP (i2) deployment
* Factory IT Infrastructure Planning
* International office start up
* Managing, staffing, training, coaching and developing global staff resources
* Presenting Technical Information
* Documented, developed and deployment workstation/Servers/Printer Global standards.
* Global IT strategic planning * Global IT Architecture documented, developed, and deployment.
* IT Global Standards Creation and Rollout
* Project budget and time management while maintaining strong team cohesion
* International project experience (Europe, Asia Pacific, Latin America)
* Telecommunications expertise with Multiplexers, Cisco Router, PBX, VPN, Lease Lines (T1/E1), Hubs, High Speed Switch, Voice and Data, VoIP
* Fluent in English and Spanish; Basic knowledge of Italian and Portuguese.
* Global WAN/LAN/MAN Deployment
* Telecommunications Systems Engineering
* Establishing Global policies, procedures, methods, and standards.
* Experience working with Global PMO

EMPLOYMENT HISTORY
DELL, INC 1986 - 2007

Senior Information System Global Program Manager/Director - Global IT Operations (2006-2007). Managed multiple IT infrastructure projects including:

* Led team of Project Managers and $35 Million (Capital and Expense) budget for Dell Global Network (Voice and Data) Technology refresh.
* Managed $34M program for deployment of Net Scout global network monitor capability for Global core Data Centers.
* Responsible for $24M purchase, planning, and deployment of F5 Network Load Balancers.
* Coordinated, developed, reviewed and published Dell's Global Voice/Data Network Standards.
* Created an "Ever Green" Life Cycle Global program to maintain the Enterprise Infrastructure.

Senior Information System Program Manager - Manufacturing IT (2001 - 2006).
Directed multiple factory infrastructure projects including:

* Led 85 IT Infrastructure professionals and managed $37M technology implementation budget for startup of state of the art 750,000 Sq Ft North Carolina manufacturing facility. Streamlined telecom infrastructure for data network and implemented Voice over Internet Protocol (VoIP) throughout the plant to reduce costs and enhance reliability. Complex network backbone encompasses 340 miles of network cable, 15 routers, and 125 switches to support 7500 sq. ft. Data Center and 341 local servers with connections to 67 headquarter servers and 559 workstations producing 16 terabytes of storage.

* Led team in deployment of information system for 428,000 Sq. Ft. Ohio Facility including Data center. Led design and deployment of Network infrastructure, Work-stations, Printers, VoIP phones (First corporate VoIP implementation), cable, Storage and Servers. (2004).

* Led Malaysia Direct Ship MRP software project to support Dell manufacturing notebooks in Malaysia for the Americas, ensuring continuous corporate competitiveness and success.

Senior Information System PM - Manufacturing IT (1998 - 2001).
Oversaw factory application projects including:
* Managed deployment of Glovia Inventory system on Windows NT servers to deliver around the clock support for over 5,000 online users. Recognized as one of the largest successful ERP implementations at the time.

* Led complete life cycle of cross-functional team in the worldwide implementation of new Client/Server Web enabled MRP system to replace Demand Forecasting System, Factory Planning (i2), and supplier collaboration systems. Factory Planner generates automated "pull" from supplier inventory direct to schedule assembly line. Enhancements reduced inventory cycle to 2.5 hours.
System Planning & Architecture Sr. Consultant - Corporate IT (1995 - 1998). Led Telecommunication infrastructure projects including:
* Led team that transitioned global network from dial up to Cisco WAN IP Frame Relay, ATM, and satellite connectivity. Managed team of cross-functional project managers in 30 global sites who developed, and deployed leading edge technology for business and manufacturing. Developed global carrier and supplier relationships, negotiated service contracts, and instituted compliance reporting using SLAs, reviews, and metrics.

* Led the team responsible in developed, documented and enforced the global architectural and standards. Created a life cycle program to ensure architecture integrity to all solutions implemented.
IT Manager - International Operations (1991 - 1995). Responsible for IT Operations for Canada, Mexico, Japan and Australia:
* Developed and managed budget for entire IT operations.

* Performed staff hiring, local management, performance appraisals, training and career development.

* Developed, communicated, and enforced IT policies and procedures for International Business Units.
Manufacturing Industrial Engineer - Manufacturing (1988 - 1991). Responsible for Server and Notebook computer production process, QA, Assembly instructions, and line layout:
* Developed, coordinated and implemented first system ever used to load customer software in computer manufacturing process via Local Area Network connection.

* Wrote the first complete Manufacturing Assembly Instruction in the company.
Quality Assurance Engineer - Manufacturing (1986 - 1988). Responsible for Incoming Quality Inspection, test systems, and training of QA inspectors:
* Developed an online database to enable vendor measurement of manufacturing quality.

* Started Incoming quality inspection and Return to Vendor RTV.

Education
Masters Cert, Project Management, George Washington University, Washington, D.C. (Pending)
MA, Administration, St. Edwards University, Austin, Texas (1988).
BS, Computer Science, The University of Texas, Austin, Texas (1986).
AS, Mathematics, Austin Community College, Austin, Texas (1984).

Certifications
See above


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