Resume of IT Professional

Title
IT Professional

Primary Skills
Network/database management, business process re-engineering, client relations, project management, training, support

Location
US-NC-Waxhaw

Posted
May-29-07

PROFESSIONAL SUMMARY

Versatile, results-driven IT Professional with 10+ years
experience bridging the gap between business objectives and
technology capabilities. Broad expertise in
network/database management, business process re-
engineering, client/vendor relations, project management,
training and support. Significant background in managing
Human Resources, Training and Payroll functions for 350+
employees.
* Recognized for partnering with company leaders and
technical teams to plan, integrate, document and execute
project plans on time and within budget.
* Exceptional ability to research, analyze and translate
complex technical information to end-users at all levels.
* Continuously seek innovative ways to improve operation
productivity, through the introduction of new technologies,
systems, methods and controls.

PROFESSIONAL EXPERIENCE
TH MGMT., INC.; 08/2004 - Present
IT MANAGER/REGISTRAR; 2 year 5 months
Oversee network, systems and database operations in this
small management and event planning company servicing 8
profit & non-profit associations. Accountable for meetings,
dues, invoices, accounting and legal functions spanning
client associations with 3,000+ memberships. Primary
contact for troubleshooting accounting and database issues
and working with network support vendors.
KEY ACCOMPLISHMENTS:
* Migrated core iMIS database software from v4.4 to
v10.4, with little to no business interruption.
* Created comprehensive Crystal Reports for management
reporting and state-level partnerships, and trained clients
on how to effectively use them.
* Partnered with employees and owner to improve dues
invoicing, iMIS usage and collections.
Environment: SQL, MS Access, MS Office, iMIS, Crystal
Reports

YOH IT/PREMIER RESOURCES; 2/2003 - 07/2004
IT CONSULTANT; 1 year 5 months
CLIENTS: ALLVAC, DST INTERACTIVE, E-COMMERCE TECHNOLOGY
KEY PROJECT ACCOMPLISHMENTS:
* Allvac: Successfully transitioned this steel plant's
Helpdesk from Monroe to Pittsburgh, requiring development of
all new procedures and documentation.
* Created user accounts in Active Directory, imaged
clients and performed Novell password resets.
* Effectively managed high severity issues and monitored
problem reporting, ensuring quick resolution.
* Increased network uptime by producing monthly trend
reports. Prevented future problems by performing root cause
analysis.
* Utilized Remote Desktop 32 application to install
printers and resolve desktop software problems.
* DST Interactive: Engaged to accurately set up new
hires on Windows Active Directory/Novell network and
Meridian telephone system.
* E-Commerce Technology: Handled Web administration for
an online store using Miva Merchant 4.2 to Mainstreet
storefront software.
Environment: Windows 2000/NT, Active Directory, Remote
Desktop 32, Novell, Miva Merchant, Mainstreet

ATLANTIC ASSURANCE, Charlotte, NC; 07/1998 - 12/2002
HELPDESK/SYSTEM ADMIN; 4 years 5 months
Established and managed a Helpdesk supporting 300+ users at
4 branches and over 2,000 Web customers. Installed,
administered and trained users on Windows NT, MS Exchange
and SQL Server 2000 network, Web applications, proprietary
order tracking software, Great Plains Dynamics and MS Office
Suite. Core contributor to major conversions, migrations
and Web product rollouts. Liaison between users, technology
team and external vendors at the Tier I, II and III levels.
KEY ACCOMPLISHMENTS:
* Took the lead in designing, building and implementing a
Helpdesk database. Benchmarked with Carolina's Medical
Center Helpdesk (through STI Knowledge) group to determine
software needs via demo testing and focus groups.
Recommended and procured Track IT software to meet business
needs on a limited budget.
* Seamlessly converted Great Plains Dynamics from v4.0 to
6.0, and became key contact for accounting issues between
users and vendor. Also migrated OTS to Atlas proprietary
software to more effectively track orders.
* Increased efficiency and customer satisfaction by
creating newsletter articles, Tips & Tricks documents,
global phone messages, and a Service Level Agreement for
external vendors and customers.
Environment: Windows NT, MS Exchange, SQL Server 2000,
Great Plains Dynamics, MS Office Suite, OTS, Atlas, Track IT

CAMELOT CONSULTING/INFO SYSTEMS, Charlotte, NC; 1995 -
07/1998
IT CONSULTANT; 3+ years
KEY PROJECT ACCOMPLISHMENTS:
* Camelot Consulting: Thoroughly supported clients
nationwide on Windows applications and Real World accounting
system. Developed a wide array of documentation, including
client surveys and user manuals.
* Info Systems: As a product support rep and trainer,
traveled nationwide to educate users on accounting and POS
systems within aggressive timelines. Teamed with company's
software developers to improve the proprietary software,
Marketplace, using IBM POS 4686 systems.
Environment: Windows, Real World, Marketplace, IBM POS

DOBBS INTERNATIONAL (Dial Company), Charlotte, NC; 1989 -
1995
TRAINING MANAGER/HUMAN RESOURCES; 6 years
Successfully directed Human Resources, Payroll and Training
functions for 350+ employees, entailing management of 20-35
trainers. Managed interviewing, benefits enrollment,
orientation, unemployment hearings, worker's compensation,
OSHA safety programs and much more.

PRIOR EXPERIENCE
From 1991 - 1987, held positions with H&R Block, Paramount
Carowinds Theme Park & Sunox, Inc.


PROFESSIONAL TRAINING
Administrating/Supporting Windows NT 4.0, Windows 2000
Client/Server, MS Office 2000, Flash 5, Fundamentals of
Network Securities, A + hardware, CIW, FrontPage, XML,
Helpdesk2000 Roundtables

TECHNICAL SKILLS
DATABASES: SQL Server 2000, MS Access
PLATFORMS: Windows XP/2000/NT/ME/98/95, Novell
HARDWARE: PC-Dell, Compaq, Summit, PC Concepts, HP,
Gateway, Sony, AS/400, Mainframe
SOFTWARE: Magic, Track IT, DevTrack, MS Office
2003/XP/2000/97, Great Plains Dynamics, Remote Desktop 32,
LANDesk, VPN, MS Explorer, Librix, MS Exchange 5.5, Shiva
Net Manager, ODBC, MS Server/User Manager, FileNet Imaging,
Citrix, WebEx, Crystal Reports 9.0, Website Designer/I-Net+,
Active Directory, RealWorld Accounting, iMIS, Miva Merchant,
Mainstreet, OTS, Atlas, Marketplace, IBM POS

EDUCATION
Withrop University, Rock Hill, SC
M.B.A., Business Administration

Emory & Henry College, Emory, VA
B.A, Economics & Business Management

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-NC-Waxhaw »
View all resumes in US-NC »

View other IT Professional resumes