Resume of Certified Project Management executive

Title
Certified Project Management executive

Primary Skills
Program Management, Business Operations, Team management, Process Re-engineering

Location
US-GA-Cumming

Posted
Apr-15-07

SUMMARY OF QUALIFICATIONS
Certified Project Management executive with a career highlighted by a record of achievement in successfully completing mission-critical projects. Exceptional leader with demonstrated abilities to assess and quickly turn around struggling projects while executing optimal solutions for complicated business problems. Exceptional client satisfaction with a history of exceeding aggressive project expectations. Extremely effective in creating a compelling vision and energizing cross-functional teams to work towards the vision. Strong communication skills with the talent of distilling complicated issues into understandable concepts for a wide variety of audiences to ensure project success. PMI member.

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
Director, Video Software Development - Feb. 2006 - Present
SCIENTIFIC GAMES, INC., Alpharetta, Georgia
Recruited to drive new and maintenance software development projects for a global marketing and technology leader in the lottery industry with over 120 national and international customers, including many of the world's highest revenue-producing lotteries.
* Managing 42 resources, a $5.1M budget, and supporting 10 clients nationally and internationally, streamlined the business processes for client management, project management and release management within the Video Gaming Division.
* Implemented escalation and resolution procedures for production support resulting in significant reduction of 'down' time.
* Created an authorization and invoice tracking system which provided immediate elimination of unauthorized spending.

Director Corporate Services - Aug. 2004 - Jan. 2006
Credigy Solutions, Suwanee, Georgia
Directed the legal research organization for a privately held start-up company, specializing in the purchase and management of distressed receivables including domestic and off-shore legal recovery and collection services.
* Completely re-engineered the business model permitting the company to obtain private equity and launch their efforts towards IPO through significant automation of their document lifecycle, strategic asset targeting, and partnering with local Attorneys rather than attempting to collect all the knowledge centrally.
* Directed the automation of the legal production life cycle allowing the company to process 500% more assets with existing personnel and a projected 12 month payback.
* Reporting to the COO, managed 30 employees, created and implemented 50+ business processes resulting in immediate cost savings of $500K and a 200% improvement in legal production and enabling the company to file legal lawsuits across all 50 states.
* Through quality focused efforts, improved overall success of legal document filings by 50% nationally.

Program Manager - Jan. 2004 - Aug. 2004
Scientific Games Inc
Brought in as the Program Manager for the Colorado State Lottery for a global marketing and technology leader in the lottery industry with over 120 national and international customers, including many of the world's highest revenue-producing lotteries.
* Aggressively rebuilt customer confidence that successfully contributed to a contract extension for a struggling $22M conversion project with the Colorado State Lottery.
* Supported contract negotiations with vendors resulting in project savings in excess of $200K.
* Successfully implemented and deployed the North Dakota Lottery incorporating VSAT & Touch-Screen technology to 400 retailers with over 80 project members performing system & software development, terminal build-out, network design, retailer training, and deployment of terminals, POS, & communication infrastructure. Delivered on schedule "flawless launch" with 100% retailers connected and selling at go-live.

* Aggressively rebuilt customer confidence that successfully contributed to a contract extension for a struggling $22M conversion project with the Colorado State Lottery.
* Supported contract negotiations with vendors resulting in project savings in excess of $200K.
* Successfully implemented and deployed the North Dakota Lottery incorporating VSAT & Touch-Screen technology to 400 retailers with over 80 project members performing system & software development, terminal build-out, network design, retailer training, and deployment of terminals, POS, & communication infrastructure. Delivered on schedule "flawless launch" with 100% retailers connected and selling at go-live.

Program Manager - 1999 - 2004
INDEPENDENT CONSULTANT , Phoenix, Arizona
Provided project management consulting, outsource management and implementation control for various corporations in the Phoenix area.
* Directed marketing project for Phoenix-based land developer including developing web and multimedia promotional material for investors & clients.
* IS automation project for SmartHealth leveraging process reengineering, middleware integration, and Visual Basic programming. Attained ROI in 6 months and reducing headcount by 1 FTE.
* Managed off-site resources for a Phoenix-based manufacturer.
* Multimedia projects through project management, software & hardware technology, & content development.

Executive Director - 1998 - 1999
LOGIX Solutions, Denver, Colorado
Developed all technical aspects of the business including business planning, processes and procedures, staffing solutions, marketing support, vendor and client management resulting in public-company acquisition in just 3 months for a start-up company providing high-quality business solutions, services and resources to Fortune 500 corporations across the United States.
* Recruited by the City of San Francisco Controller to consolidate, track, report and mitigated risk on Year 2000 readiness for City Hospital, Police, Fire, Sheriff, Public Utilities, Public Transportation, Public Works, and the SFO International Airport.

Program Manager - 1994 - 1997
Qwest Communications, Denver, Colorado
Developed a Program Management Office (PMO) focused on reporting, tracking and providing support for Year 2000 efforts at a $13 billion, leading communications company that provides a broad mix of products and services to more than 25 million customers with just under 50,000 employees.
* Directed 5 Project Managers who performed initial scope assessment, impact analysis, recommended solutions and performed engagement tracking; 25 Remediation Specialist utilizing automated "Find & Fix" Year 2000 conversion tools for COBOL, PL1 and C code; and 12 Remediation Specialist who assisted with automated "Find" and manual "Fix" of Assembly, C++, Perl & Shell.
* Challenged to design, develop and promote the use of corporate reusable software assets for manageability.
* Expanded the scope and focused on improving application availability in the production environment.
* Reduced operational support for pilot application from 3-8 hours per week, to < 1 hour per month, while improving application availability from 95% to 99%.
* Achieved a 10-fold improvement, through organization, process and procedure redesign, in the number of concurrent clients supported by the 10-member team in the department.
* Delivered corporate training on manageability, reusable software assets, and production automation to more than 1200 software developers and operational support personnel within Qwest.

Program Manager/Software Developer & Engineer - 1991 - 1994
IBM, Boulder, Colorado
Developed a transition strategy for the USAF for platform migration from a mainframe environment to midrange software and hardware. Designed, coded, tested and delivered mathematical software components that aided in missile detection and identification used in Desert Storm. Developed the GUI interfaces for satellite surveillance and tracking systems deployed to the Air Force. Requirements analysis, design, code, test and implementation/deployment of a workflow management system allowing near instantaneous documentation updates as required by the FAA for United Airlines.
as required by the FAA for United Airlines.

Software Engineer - 1989 - 1990
Science Applications International Corporation

Software Engineering Co-Op - 1989 - 1989
General Dynamics.

Student Intern/Programmer - 1988 - 1989
Logicon, Inc

EDUCATION
Masters, Program Management - 1997
University of Denver, Denver, CO
Masters Level Program Management Certificate

B.S., Computer Science, Minor: Mathematics - 1989
USCD, San Diego, CA
Bachelor of Arts in Math and Computer Science

OTHER INFORMATION
Project Management: PMI Member, Advanced MS Office Suite, PERT Chart Expert, WBS Chart Pro, Business Plan Pro, Visio & AllClear

CLEARANCE
Clearance: DoD SECRET Level (Currently lapsed)

Certifications
See above


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