Resume of SENIOR TECHNOLOGY MANAGER

Title
SENIOR TECHNOLOGY MANAGER

Primary Skills
Strategic Business & Organizational Planning / Technology Solutions / Process Improvement / SLA Management...

Location
US-NY-Woodstock

Posted
Feb-13-08


SENIOR TECHNOLOGY MANAGER / EXECUTIVE

Highly accomplished professional offering 12+ years of documented achievements in:

Strategic Business & Organizational Planning / Technology Solutions / Process Improvement / SLA Management / Program Management / Training & Mentoring / Team Development & Management / Vendor Relations

Excellent track record in directing the design and delivery of advanced technology solutions to support business growth. Succeed through combined expertise in strategic development, technological advancement, process redesign, communication and team leadership.

Strength in creating and optimizing infrastructure, services, processes, measurement systems, and teams to achieve results and facilitate growth. A process-oriented leader whose ability to consistently create infrastructure and streamline operations, has resulted in reduced costs, enhanced efficiency and improved customer satisfaction.

Natural communicator and leader with strong motivational skills and ability to build, produce and succeed. Proven ability to recruit, train, mentor, and guide high-performance teams sharing common visions and goals.


PROFESSIONAL EXPERIENCE
=======================

ALLTEL COMMUNICATIONS - ALPHARETTA, GA - 1998 - PRESENT
Built an impressive record of achievements through a series of increasingly responsible positions for this provider of wireless, local telephone, long-distance, Internet, and high-speed data services to individuals and businesses.
Software Services Manager - Enterprise Command Center
(2006 - Present)
Promoted to streamline, secure and centralize managed file transactions across the enterprise.
Provide leadership and framework to actively identify needs and resolve critical issues. Oversee team of 6 Application Programmers and a Business Analyst in evaluating, selecting, and implementing an enterprise-wide file transfer product
and processes to effectively manage 350,000 monthly transmissions.
SUCCESSES & ACHIEVEMENTS:
> Led $3 million initiative to choose, negotiate and deploy the Proginet CyberFusion Integration (CFI) Suite, delivering a central point of management and single entry point for all external file transmissions, and a standard protocol for all internal transmissions.
> Defined the standardized managed file transfer process, reducing costs by $1.8 million over 3 years while achieving internal regulations, and external PCI, Sarbanes-Oxley and PII standards.

IT BUSINESS CONSULTANT - ENTERPRISE COMMAND CENTER
(2004 - 2006)
Chosen to newly established role to oversee the implementation of an enterprise-wide batch processing tool to automatically schedule and deploy workloads across UNIX, Windows, Z/OS and AS/400 platforms.
Accountable for overall success of program, from initial research and identification of tool through proof-of-concept design, testing, implementation, and training. Led cross-functional teams of up to 50.
SUCCESSES & ACHIEVEMENTS:
> Successfully implemented new Cybermation ESP tool, providing an effective solution to centralize the management all batch processing through a single interface. Tool replaced 5 existing tools, resulting in delivering $2 million cost savings within 3 years while increasing batch processing management operations from 50 to 500 servers across 3 Data Centers.

INFORMATION PROCESSING MANAGER II - ATLANTA DATA CENTER (2001 - 2004)
Selected and given full P&L responsibility for 24/7 Atlanta Data Center supporting business critical applications. Scope of accountability spanned team development and leadership, metrics design and monitoring, quality and standards improvement, budgeting, project planning and management, cost reduction, compliance adherence, and customer satisfaction. Led the design and deployment of new processes, measurement systems, and communication strategies to enhance processing and improve employee satisfaction
while scaling data center operations. Held complete oversight for team of 30 through 4 direct reports, and budgets of up to $5 million.
SUCCESSES & ACHIEVEMENTS:
> Planned and oversaw the decommissioning of Atlanta Data Center; and integration of applications, workload, equipment and resources into additional Data Centers with zero impact to business processing. Solution was recognized for reducing expenses by $3.5 million across 3 years.
> Fostered a team concept with employees through effective communication, open feedback, and individual and group sessions.

INFORMATION PROCESSING MANAGER I - ATLANTA DATA CENTER (1999 - 2001)
Advanced to streamline and automate production operations within Atlanta Data Center to support rapid growth. Drove the implementation of policies, programs and technologies to enhance overall effectiveness and improve uptime of 8 critical applications. Scheduled and monitored 24/7 operations, including resource allocation, quality control,
process improvement, problem analysis and resolution, training and mentoring, and best practices. Held complete accountability for team of 12 Production Operations Analysts.
SUCCESSES & ACHIEVEMENTS:
> Led the automation of numerous procedures, streamlining processing while reducing errors caused by human intervention.
> Primary driver in the development of a Root Cause Analysis process for identifying, documenting mitigation, and implementing preventing preventative measures to minimize reoccurrence.
> Spearheaded all efforts to optimize Change Management standards to strengthen controls on production-related servers and processing.

OPERATIONS SHIFT SUPERVISOR - ATLANTA DATA CENTER
(1998 - 1999)
Recruited to oversee the appropriate processing and uptime of mission-critical systems during third-shift operations.
Led team of 8 in monitoring and resolving all outages within Customer Care and Billing applications supporting 250,000 subscribers. Introduced new processes and best practices to reduce costs and standardize environment. Trained, mentored and managed teams to ensure unified vision of goals.
SUCCESSES & ACHIEVEMENTS:
> Pivotal role in defining strategy and leading the integration of operation and production control teams, reducing overall resource costs by 25%.
> Instituted performance goals and objectives, and developed specialized training plans for direct reports. Solution was subsequently adopted by other shifts within the Data Center.


** ADDITIONAL EXPERIENCE **

COMPUTER ROOM SUPERVISOR - SYSCO FOOD SERVICES OF ATLANTA
ASSISTANT MANAGER - BENNIGANS
SUCCESSES & ACHIEVEMENTS:
> As Computer Room Supervisor, created Web-based Training and Procedure Guides for staff, standardizing computer operations while reducing amount of human error.
> As Assistant Manager, trained kitchen staff in food service preparation and health standards.


EDUCATION AND CREDENTIALS
=========================
BACHELOR OF SCIENCE IN MATHEMATICS
KENNESAW STATE UNIVERSITY (2004)

6-MONTH MANAGEMENT FOR SUCCESS LEADERSHIP PROGRAM
ALLTEL COMMUNICATIONS

Certifications
See above


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