Resume of PeopleSoft trainee/SAP trainee/ Siebel Trainee

Title
PeopleSoft trainee/SAP trainee/ Siebel Trainee

Primary Skills
Web Development, troubleshooting

Location
US-VA-Richmond

Posted
Dec-15-07

Carolyn L. Graves


Professional Goals

Seeking a position with a corporation where self-motivation, a technical background
and problem-solving skills will be utilized and advanced

Summary of Qualifications

- 7-8 years hands on experience (desktop support/network support) researching, troubleshooting and resolving software/hardware problems on client pcs in Win 98/95, NT4.0/3.51/3.1 and Mac Sys7 environments
- Ability to remain focused to perform efficiently under pressure; strong multi-tasking skills
- Ability to work effectively in a team, independent or highly diverse atmosphere
- Capable of following through on user problems/requests until resolved
- Creative and versatile problem solver, self-starter, 100% teachable/coachable
Education

University of Maryland Adelphi, MD Expected Graduation: 2009
Major: Information Systems, Computer Information Technology

George Washington University Washington, DC 10/93 - 12/96
Information Systems Specialist Program, CCEW

Prince George's Largo, MD 10/94
Community College
Certificate: Upgrading/Repairing PCs

Professional Experience
(including short tem projects via staffing agencies and part-time jobs)

FIS Field Svcs Onsite Processor
Richmond, VA 8/07 to Present
Responsibilities include adding property/preservation orders to Fieldscape system, perform client MSP task completions for each property (update client sys, calendar/followup on each entry (MS Outlook), update Excel spreadsheet log, list on follow up log), review and address violations/vacancy/damaged and unsecure property reports. Interact w/realtors, bank processors, compliance personnel. Attain knowledge/communication of client specific requirements, and perform immediate reaction to client needs and/or communicate to FIS management.

Aerotek Professional Staffing Mortgage Note Reviewer
Richmond, VA 4/07 -- 8/07
Reviewed mortgage notes (client: SunTrust Bank) using 3 automated systems- CICS, MLCS, PLX, to ensure accuracy of P&I, close date, interest rate/term, loan amt, signatures, borrower info and any additional documents required to render note saleable. Penned for corrections/adjustments.
Logged completed notes daily using MS Access.

Empire Financial Svcs Loan Officer
Richmond, VA 8/06- 4/07
Responsibilities included interviewing loan applicants, researching/evaluating loan applicant's financial status, references, credit and ability to repay loan, contacted clients generated through purchased/self produced leads, offered best mortgage products to fit client's needs, worked w/clients, internal support staff and title company to ensure timely completion of each loan.

OCE Business Svcs, Client: LeClair Ryan Records Management Clerk
Richmond, VA 11/04-5/06
Indexed active/inactive files, recorded file entries in records management database (Elite) for client law firm, researched/retrieved file requests from offsite storage facility

KForce Professional Staffing, Client Wachovia Bank Desktop Engineer Richmond, VA 3/04-6/04
Installed and supported Lotus Notes 6.0.3 (formerly Outlook or Exchange w/Schedule Plus) for migration project at Richmond area Wachovia Bank Securities locations.
· Communicated with team members and IS managers at various career levels
· Provided user support for issues concerning Lotus Notes migration

Wachovia Bank Operations Center PT Proof Encoder
Glen Allen, VA 6/03-3/04
Balanced debits/credits, batched/encoded various check types w/amt, aba number, and acct number.

Exclusive Staffing Services, Client: Philip Morris Executive Secretary Richmond, VA 1/03-5/03
Planned and arranged international and domestic air travel for directors and interns, directed
incoming calls, prepared itineraries, expense statements and performed other duties as assigned

Kelly Services, Client: Wyeth Pharmaceuticals Packaging Documentation Specialist
Richmond, VA 4/02-10/02
Prepared documents, stamped and attached necessary forms specified by Nova Manage database. Crosschecked orders for accuracy/coding specified by SAP/MS Access database. Transported completed order request documents to chemist for stability sign off
• Delivered order request documents to floor supervisors for deployment
• Attended series of Standard Operating Procedure (SOP) training classes
• Crosschecked completed work of senior packaging documentation specialists as last
precaution before submission to lab signoff

Self Employed (Relocated to Richmond, VA) Web Design/Desktop Publishing
Richmond, VA 3/01-3/02
Created brochures, business cards, and web sites for clients using Flash MX, Dreamweaver,
Photoshop, Fireworks software and HTML. Websites created as (3 members) team effort or
as individual projects. 10/2/05 -- Updated website for author/playwright - Tonya Blount (leavethewilderness.org and TheTonyaBlountShow.com)

World Bank Information Assistant/Analyst Washington, DC 3/93-3/01
• Provided department level LAN administration and support for users in client/server
environment (previous IBM mainframe environment) including routine troubleshooting,
maintenance/upgrades, created Banyan accounts, reset passwords, addressed user login problems related to physical access, WB domain, or Banyan server, sent requests for shared account creation and removal, prepared new workstations, assisted in 4 migration/departmental moves, installed and supported Bank-standard hardware, software/software upgrades, (including desktops, laptops ensuring that all client software was loaded/customized), re-imaged configuration of laptops/workstations upon request, installed network/local printers, scanners, zip drives, maintained user profiles
• Performed tier II troubleshooting for network related issues, informed users of network
updates/outages, performed routine Virus Shield updates, solved user problems re:
hardware, software and network issues or information system application issues,
assisted in evaluation of hardware and software
• Performed tape backups, entered Unix commands via computer terminal to operate, start & restart line printers/peripheral machines when offline. Observed machine operations/ monitored line printers on Unisys mainframe/ error lights on machines to detect malfunction. Notified supervisor of machine error/stoppage, separated, sorted, and distributed output
• Monitored performance of Banyan/NT servers, provided weekly report containing detailed description of file usages; SAP transaction processing involving timely/accurate data entry and reconciled with SAP reports; occasional help desk responsibilities included logging/tracking user requests (McAfee Help Desk database), resolved user issues, opened trouble tickets
· Frequently arrived before start of business/frequently stayed after business hours to resolve problems from same/previous day
· Took tenacious approach to locate specialists on/offsite to resolve difficult or isolated network issues, software or hardware problems. Reduced significant amounts of downtime for users and upper management

World Bank Staff Assistant Washington, DC 6/90-3/93
• Provided secretarial support (WB CTAP Status) to section chief & management staff
• Duties included filing, typing memoranda, statistical data, tables/charts
sending/answering messages via electronic mail system, sending/receiving faxes
prepared local and overseas travel requests, via Swift and other ad hoc duties
· Accepted difficult or less desirable assignments as a challenge/learning experience

::Skill Set/Skill Potential::



• Operating Systems •Windows XP, ME, 98, NT, 95, DOS. Unix (on Cande), Novell Netware 5, Appletalk/Appleshare • Software Applications • Calyx Point 5.3 Mortgage Loan Origination Software, MS Outlook, Lotus Notes 4.6, MS Office Suite, Photoshop 7, Fireworks MX, MS Internet Explorer, Flash 5, Dreamweaver, Ms Access -beginnerSAP R/3 -- Travel Request processing, PeopleSoft-beginner level, McAfee Virus Scan NT v4.0.2, Omnis7 3.51, Sybase 11, McAfee Help Desk, Elite Records Mgmt. Software•References Available Upon Request• • Programming LanguagesWorking Knowledge• HTML, Java Script, TCPIP, C, Visual Basic

Certifications
See above


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