Desktop Support Resume

Title
Desktop Support

Primary Skills
computer hardware, desktop support

Location
US-NY-New York

Posted
Oct-21-09


Objective: A position as a Desktop Support Engineer

Summary: Over fifteen years customer support experience. Extensive responsibility for on site and phone
technical support for 1000 + user environments.
Skills
Novell Certified Netware Engineer, A + Certified, IBM, Dell, HP & Compatibles PCs and printers, Netgear & Linksys Wireless Routers .Microsoft Office, Lotus Notes, QuickBooks, Ghost, Windows XP & Vista. Excellent oral and written communications skills, Fluent in Spanish and English.

Experience
Logic Controls Corp. New Hyde Park, NY 2006 - 2009
Customer Service Engineer
• Provided phone support to point of sales display systems and customized local networks.
• Conducted basic or intermediate training either via phone or in person, in a one on one or group setting.
• In house assembly and repair of Industrial Computers and customer display units.
• Generated work orders and issued RMA's for field failure equipment.
• Performed Quality control on equipment and software that was going out for field deployment.
• On call 24X7 Phone support for network issues and on site emergencies.

Cadwalader, Wickersham & Talf LLP New York, NY 1998 - 2006
Desktop Support Engineer
• Managed desktop software images for 1000+ user environment for a variety of desktop PCs and laptop models such as Dell, HP and IBM.
• Assisted in software deployment, upgrades, patches and service packs in conjunction with Infrastructure & Network group.
• Provided guidance and technical support for Desktop, Helpdesk and Network team members to isolate and diagnose common problems.
• Implemented, maintain and monitor the computer networks to ensure optimum operation levels and minimal downtime..
• Responded to needs and questions of users concerning their access to Network resources and Wireless connections over the telephone and on site.

Transnet Corp. Somerville, NJ 1993 - 1998
Customer Service Engineer
• Oversaw and maintained installation of new hardware and software for the entire network.
• Conducted systems tests using Windows O/S, diagnosed and resolved hardware issues.
• Preformed lotus Notes administrative functions such as, changing and deleting names.
• Involved in Novell Administration functions using Netware 3.12/4.0.
• Main site service repair of IBM PCs, ThinkPads, HP/Lexmark printers and peripherals.
• Responsible for daily support in a multi domain environment of more than 800 on site users.

Education
• B.S. City College of New York
• Novell Certified Netware Engineer (CNE)
• United States Army, Honorable Discharge

Certifications
CNE, A+


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