IT Support Resume

Title

IT Support

Primary Skills

Windows 7, Windows Vista, Windows XP, Red Hat Linux

Location
US-MA-Worcester (will consider relocating)

Posted
Jul-25-12

RESUME DETAILS

Career Overview

Dependable and motivated IT Technician with excellent customer service skills, bilingual Fluent in English and Spanish. Ability to adapt in networking environments and consistently learn new IT skills. Detail orientated professional with proven ability to work well under pressure in a deadline-driven fashion. I consider myself as a bright, focused, hard-working and highly productive individual.

Qualifications

Hardware: Switches, Routers, NIC cards, Processors, Printers and other peripherals.
Software: MS Exchange 2007, MS Office 2000 /2007, Virtual Machines, Tight VNC, Virtual Box, Hyper V, Terminal Services.
Operating Systems: Windows 7, Windows Vista, Windows XP, Red Hat Linux
Servers: Windows 2003/2008 Server, ISA Server 2006, TMG 2010, Exchange Server, IIS Server
Networks /Protocols: TCP /IP, DNS, DHCP, POP3, SMTP, HTML, FTP, VPN, Others Troubleshooting XP, Outlook and VPN

Excellent problem-solving abilities
Data privacy applications
Computer applications
Graphic design programs
Network/server maintenance
Local remoter systems support
System upgrades
Patch management
System backups
Information security
Network improvements/repairs/upgrades
Remote access technology

Technical Skills

Skills Experience Total Years Last Used
------ ---------- ----------- ---------
Windows XP 8 2011
Windows Vista 7 2012
Windows 7 3 2012
Unix, Linux, Mac OSX, VMWare 3 2012

Accomplishments

Network Security
Updated network systems to support confidential company operations and eliminate hacking ability.

Leadership
Served as leader of a bussines team.
Ensured customer satisfaction by providing online technical support.

Disaster Recovery Planning:
train personnel with emergency procedures To provide for smooth and rapid restoration of service.

I Can Honestly Say That I am Proud Of:
Fixed and Troubleshooted More Than 700 Pcs
Installed More Than 2 Security System with more than 10 Camera
Set up More Than 3 Computer Center
Run the cable through the Building
Setup and configured stations
Setup and configured routher and switches
Deal with more the 300 customer every single day in my last job
Others

Education

2004 Kophil Data Electronic Barahona, Santo Domingo
Associate of Arts Repair and PC Setup, Advanced Technician

Honored with Outstanding Achievement Award by Association of That Institution
2005 W. M. Computerized Barahona, Santo Domingo
Associate of Arts Repair and PC Setup Advanced II

Honored with Outstanding Achievement Award by Association of That Institution
2008 Icateba High School Barahona, Santo Domingo
High School Diploma Two Years of Computer Technical Skills Training

Honored with Outstanding Achievement Award by Association of Institution
2011 American Career Institute Framinghan, MA
Associate of Arts Computer & Network Design /w Security

Honored with Outstanding Achievement Award by Association of Institution

Certifications

Repair and PC Setup Advanced I, 2004
Repair and PC Setup Advanced II, 2005
A Certified, 2011
Net Certified, 2011
Security Certified, 2011

Work Experience

January 2004 to April 2008
Optimos Computer Center Barahona, Dominican Republic
Manager

Trained and Supervised Employees
Received payment by cash, check, credit card or automatic debits
Setup and troubleshot networking problems on more than 90 computers
Provided excellent customer service
Answered customers questions and provided accurate assistance information

July 2009 to Current
Christian Tech Service Worcester, MA
IT Technician / Owner

Fixed and Troubleshooted More Than 300Pcs
Installed More Than 2 Security System with more than 10 Camera
Setup More Than 2 Computer Center
Setup and configured stations
Troubleshooted and resolved issues escalated from customer support and other departments with a 100 percentage success rate.
Worked with clients to analyze computing and network needs and installed appropriate solutions.

April 2011 to January 2012
America Career Insitute Framinghan, MA
IT Technician (Internship)

Troubleshoot networking problems
Setup and configured stations
Run Cables through the Building
Setup and configured router and switches
Lotus Notes
Outlook
Ticketing Software
Active Directory And Domain Controller

Certifications

See above

CONTACT DETAILS

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