Dependable and motivated IT Technician with excellent customer service skills, bilingual Fluent in English and Spanish. Ability to adapt in networking environments and consistently learn new IT skills. Detail orientated professional with proven ability to work well under pressure in a deadline-driven fashion. I consider myself as a bright, focused, hard-working and highly productive individual.
Hardware: Switches, Routers, NIC cards, Processors, Printers and other peripherals. Software: MS Exchange 2007, MS Office 2000 /2007, Virtual Machines, Tight VNC, Virtual Box, Hyper V, Terminal Services. Operating Systems: Windows 7, Windows Vista, Windows XP, Red Hat Linux Servers: Windows 2003/2008 Server, ISA Server 2006, TMG 2010, Exchange Server, IIS Server Networks /Protocols: TCP /IP, DNS, DHCP, POP3, SMTP, HTML, FTP, VPN, Others Troubleshooting XP, Outlook and VPN
Excellent problem-solving abilities Data privacy applications Computer applications Graphic design programs Network/server maintenance Local remoter systems support System upgrades Patch management System backups Information security Network improvements/repairs/upgrades Remote access technology
Skills Experience Total Years Last Used ------ ---------- ----------- --------- Windows XP 8 2011 Windows Vista 7 2012 Windows 7 3 2012 Unix, Linux, Mac OSX, VMWare 3 2012
Network Security Updated network systems to support confidential company operations and eliminate hacking ability.
Leadership Served as leader of a bussines team. Ensured customer satisfaction by providing online technical support.
Disaster Recovery Planning: train personnel with emergency procedures To provide for smooth and rapid restoration of service.
I Can Honestly Say That I am Proud Of: Fixed and Troubleshooted More Than 700 Pcs Installed More Than 2 Security System with more than 10 Camera Set up More Than 3 Computer Center Run the cable through the Building Setup and configured stations Setup and configured routher and switches Deal with more the 300 customer every single day in my last job Others
2004 Kophil Data Electronic Barahona, Santo Domingo Associate of Arts Repair and PC Setup, Advanced Technician
Honored with Outstanding Achievement Award by Association of That Institution 2005 W. M. Computerized Barahona, Santo Domingo Associate of Arts Repair and PC Setup Advanced II
Honored with Outstanding Achievement Award by Association of That Institution 2008 Icateba High School Barahona, Santo Domingo High School Diploma Two Years of Computer Technical Skills Training
Honored with Outstanding Achievement Award by Association of Institution 2011 American Career Institute Framinghan, MA Associate of Arts Computer & Network Design /w Security
Honored with Outstanding Achievement Award by Association of Institution
Repair and PC Setup Advanced I, 2004 Repair and PC Setup Advanced II, 2005 A Certified, 2011 Net Certified, 2011 Security Certified, 2011
January 2004 to April 2008 Optimos Computer Center Barahona, Dominican Republic Manager
Trained and Supervised Employees Received payment by cash, check, credit card or automatic debits Setup and troubleshot networking problems on more than 90 computers Provided excellent customer service Answered customers questions and provided accurate assistance information
July 2009 to Current Christian Tech Service Worcester, MA IT Technician / Owner
Fixed and Troubleshooted More Than 300Pcs Installed More Than 2 Security System with more than 10 Camera Setup More Than 2 Computer Center Setup and configured stations Troubleshooted and resolved issues escalated from customer support and other departments with a 100 percentage success rate. Worked with clients to analyze computing and network needs and installed appropriate solutions.
April 2011 to January 2012 America Career Insitute Framinghan, MA IT Technician (Internship)
Troubleshoot networking problems Setup and configured stations Run Cables through the Building Setup and configured router and switches Lotus Notes Outlook Ticketing Software Active Directory And Domain Controller