Crystal Reports Writer/Business Analyst Resume

Title
Crystal Reports Writer/Business Analyst

Primary Skills
Crystal Reports, PeopleSoft CRM, SAP

Location
US-CA-Temecula

Posted
Oct-10-08

CERTIFICATIONS

Advanced Crystal Reports
Crystal Reports Design Intro
Crystal Reports Design Advanced
Actuate Reporting/Design
Vantive Client/Server CRM
PeopleSoft CRM

AWARDS

Excellence Award - 1992
Outstanding Achievement - 1992
Outstanding Dedication to Service -1996
Appreciation Award - 1996
Star Award -- 2000
ECM Excellence Award -- 2005


PROFESSIONAL EXPERIENCE

IBM Corporation -- Costa Mesa, CA
Sales Administrator
2006 -2007

· Responsible for creating, verifying, and modifying sales quotes/orders for all (AE) Account Executives as well as our sales team, on orders ranging from 10k to 10mil.
· Responsible for updating customer software licensing and sales information into the company's SAP & CRM systems.
· Generated, managed all support contract renewals, (MRO's) maintenance release orders, and software upgrades.
· Continually maintained an excellent working relationship with our entire sales organization.

FileNet Corporation -- Costa Mesa, CA
(Bought by IBM in 2006)
Crystal Reports Writer /Business Analyst
1990-2006
· Responsible for maintaining data integrity on over 2,000 customer records and 92,869 child records within FileNet's (CMS) Call Management System.
· Provided support to more than 280 (CSS) Customer Service & Support personnel worldwide.
· Designed, generated and distributed detailed reporting information using Crystal Reports and the FileNet (CMS) Call Management System to all departments worldwide including CEO, CFO, VP's & Directors.
· Experience with all versions of Crystal Reports 6.0, 7, 8.5, and 10.
· Working knowledge of SQL Server 2000
· Maintained active support status on over 218 partner agreements and 1,285 customer agreements.
· Responsible for preparing, creating and maintaining data integrity through out the entire conversion process from our (CMS) Call Management System Vantive system to the PeopleSoft CRM solution.
· Lead person responsible for successful data mapping of all tables from (CMS) Call Management System Vantive to PeopleSoft CRM.
· Developed and implemented processes that increased productivity and eliminated confusion.
· Managed frontline support to customers and partners for technical and non-technical issues.
· Responsible for maintaining an excellent working relationship across departmental lines, including our Sales Administration organization to ensure timely and accurate input of daily shipping logs.
· Maintained 24-hour turn around on all customer case issues sent to FileNet's (CRG) Client Relations Group.
· Developed training materials and conducted (CMS) Call Management System training courses for the entire Sales Administration staff on both the Vantive call management system and PeopleSoft CRM.

Crystal Reports Writer/ Data Administrator
· Responsible for preparing, creating and maintaining data integrity throughout the entire conversion process from our original (CMS) Call Management System Scopus to Vantive.
· Designed, generated and distributed detailed reporting information using Crystal Reports 6.0 from the FileNet (CMS) Call Management System to all departments worldwide.
· Managed eight full-time consultants in a full-scale clean-up process of the data before and after the conversion from Scopus to Vantive.
· Developed system requirement documents and proposals as it pertained to software licensing and customer/partner agreements.
· Actively played a role in the expansion of a Global Network of servers (Scopus) each with their own unique set of business rules.
· Developed and implemented the “Scopus Database Action Plan” to enhance data integrity and improve overall confidence in the data for all CSS personnel worldwide.

Logistics Coordinator
· Responsible for worldwide parts escalations, parts identification, maintenance of service alliance spreadsheets, pricing, gross margin analysis, and product discontinuance for FileNet's 3rd party service provider Hewlett Packard.
· Responsible for a successful transition of all FileNet hardware to our 3rd party vendor Hewlett Packard.
· Successfully maintained a 98% uptime on all FileNet hardware installations throughout my years in logistics.
· Provided 24-hour support 365 days a year to all FileNet field engineers.
· Supervised all daily activities within the logistics department from shipping & receiving, order input, RMA's, to inventory management.
· Responsible for creating and managing the customer contact clean-up project in the CSS (CMS) Call Management System.

Shipping & Receiving Clerk, Logistics
· Responsible for all daily shipping & receiving activities to FileNet's customers worldwide.
· Maintained and excellent working rapport with the personnel and management in both FileNet's repair center and manufacturing department.
· Responsible for organizing and streamlining the entire logistics operation during my time in the department.

EDUCATION

Crystal Report Training -- Pasadena, Ca
AMA Project Management -- Anaheim, CA
Crystal Report Training -- Irvine, Ca
Vantive Systems Administrator -- Costa Mesa, Ca
Actuate Report Training -- Irvine, Ca
Customer Service Soft Skills - Costa Mesa, Ca
PeopleSoft Database Admin - Costa Mesa, CaLearning Time Mgt Institute - Irvine, Ca
Huntington Beach High School -- Huntington Beach, Ca
Orange Coast College -- Costa Mesa, Ca

Certifications
Crystal Reports, AMA Project Management, Vantive Systems Administrator, Customer Service Soft Skills, PeopleSoft Database Admin


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