RESUME DETAILS

OBJECTIVE
Energetic and self-starting individual seeking a part-time position where proven communication and technical skills will be utilized and challenged.

CERTIFICATIONS
* A+ Certified 2000

EDUCATION
Texas State Technical College
Completed courses covering networking and computer maintenance

Bachelor of Arts, Political Science
Texas State University, San Marcos, TX
Completing Bachelor's in Liberal Arts at Texas State University

WORK EXPERIENCE
Network Administrator - 2002 to 2007
Protis IT Solutions
Handled a multitude of clientele ranging from small to medium businesses including law firms, medical offices, and other professional service firms. Oversaw setup of servers and desktop workstations, successfully completing all projects on time and under budget.

Reviewed and evaluated network systems, recommended changes in current and future network configurations that met organizational needs. Monitored overall network performance and traffic. Planned and implemented optimization improvements and upgrades. Provided tactical and strategic input on overall network planning. Also planned and implemented improvements, upgrades and new installations.

Ensured protection of data assets through regular backups. Planned and documented backup rotations and procedures. Tested recovery procedures for all mission-critical data on a regular schedule. Planned, documented, tested, and regularly reviewed disaster recovery plan as it relates to hardware, software, and data. Monitored daily backups.

Recommended email policies and procedures and ensured that only approved licensed and legal software is installed on workstations. Tracked, reviewed and updated all software and hardware maintenance and support agreements on a regular basis.

Worked with operating and software packages such as:
Veritas Backup Exec for Windows Servers versions 9.1 and 10.0, Norton Antivirus Corporate Edition 7.0 through 9.0. Windows 2000 Server / SBS, Windows 2000 Advanced Server, and Windows 2003 Server / SBS, Exchange 2000 & Exchange 2003 Also rolled out Patches and Hot fixes such as Exchange 2003 Service Pack 1, etc. Setup Outlook Web Access (OWA), Outlook Mobile Access (OMA)

Daily routine duties included but were not limited to:

Creating users, creating exchange mailboxes, checking backup logs, checking antivirus and firewall logs, event viewer logs, Windows updates on all workstation. Setting up and maintaining VPN and TS user accounts

Large projects included: Migration of Domains from Windows 2000 Server to Windows 2003 Server or from Linux to Windows 2003 Server. Installing, configuring, and maintaining Terminal Services Servers.

Installed new servers in small to medium environments including: New installs up to migration of nearly 20 to 30 users at some sites and continue to maintain the sites entire infrastructure. Installed & supported service related software including but not limited to: Prodocs, MediSoft 8.0 & 9.0, ImpactMD, Soapware, TimeSlips, Centricity, and ZetaFax.

Installed and configured hardware including: PowerEdge Servers, Sonicwall TZO and TZO Wireless Firewall Appliances, Scan Shells,HP LaserJet Printers, JetDirects, and Netgear Print Servers

Desktop Support - 2001 to 2002
Qualxserv, Austin, TX
Worked to repair Dell Dimension and Optiplex systems and some Poweredge Servers. Deployed new machines to end users and prepped them for end use, using imaging software to load a standard corporate image. Reported status on open service calls using Remedy software. Installed and repaired Lucent telephones and Plantronics headset equipment. Installed new telephone jacks from the assigned port on the punch down to the users desk. Applications Used:. Word, Excel, PowerPoint, Outlook & Access (Microsoft Office Suite), and Remedy.

Field Service Representative - 2000 to 2001
IBM, Austin, TX
Resolved severe issues onsite on systems ranging from point of sale systems to Enterprise system. Responsible for status reporting on service calls and reporting parts inventory.

Serviced: Dell Products including: Dimension Desktops, Precision Workstations, Latitude Notebooks, Inspiron Notebooks, and Poweredge Servers. IBM Products including Netvista Desktops and Servers, Thinkpad Notebooks, IBM e Servers, and IBM Point of Sale Systems

REFERENCES
References Available Upon Request

Certifications
See above

CONTACT DETAILS

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