Resume of IT Management professional

Title
IT Management professional

Primary Skills
Project management, security, governance, business continuity, systems and applications development management

Location
US-CA-San Rafael

Posted
Sep-10-07

SUMMARY

IT Management professional with twenty years experience in project management, security, governance, business continuity, systems and applications development management, and operational processes improvements.

EXPERIENCE

* Deep experience in business alignment and integration, strategy, planning, management, security, audit and compliance
* Broad experience across multiple industries; airlines, financial institutions, retail, high technology, telecommunications and services corporations
* Management experience for 74 staff members and $5M/year operational budget at Bank of America
* Four years SOX assessments and remediation project management experience at Federal Home Loan Bank, Cisco Systems and Yahoo!
* Fifteen years experience as a change agent leading organizational, operational and cultural change programs within companies including training, marketing and communications programs to implement security, audit and operational processes changes at Bank of America, Lucent Technologies and Federal Home Loan Bank
* Twenty years experience in the management of IT including; application development, mainframe and server operating systems, WAN and LAN networking, data center operations, network control centers, regulatory and SOX compliance, risk management and IT audit at Delta Air Lines and Bank of America


HISTORY
Network Edge LLC; Partner 1996 - 2007
* Adobe Systems - working with the CIO and his direct reports
o Reviewed and revised IT vision, mission and strategic/tactical goals to align with the business and added strategic/tactical goals for governance
o Developed an IT Governance Strategy based on CobIT and ITIL
o Developed a three year plan of governance projects to attain governance strategic goals

* Federal Home Loan Bank of San Francisco - working with the CIO and his direct reports delivered a Sarbanes-Oxley (SOX/COSO) assessment and remediation plan
o Project Manager for SOX remediation plan implementation
o Developed, documented and installed operational management processes for;
* Operations Management
* Patch Management
* Version Control
* Change Management
* Capacity Management
* Configuration Management
* Incident Management
* Security Policy and Management

* SUN Microsystems - working with the General Managers of Professional Services in Asia/Pacific and Latin America
o TELESP (Sao Paulo, Brazil) - security assessment and creation of Brazil's national telecommunications IT security policy
o WestPac Bank (Sydney, Australia) - designed network control center
o Standard Charted Bank (Hong Kong) - security assessment of their online banking network security design

* SUN Microsystems - working with the Global Security Professional Services group
o Developed and documented eight delivery methodologies for performing SUN security professional services offerings including security assessments, security policy development, and penetration testing

* International Network Services (INS) - as a services partner of INS delivered the following for INS clients;
o Project management for network security, network design, network control center design, business continuity and business process reengineering
* Safeway Stores - network design and controls assessment project
* Dayton Hudson Stores (Target, Mervyn's) - redesigned national network saving $1M/year in circuit costs
* Franklin Templeton Funds - network control center design
* DHL - network design and controls assessment
* HMSA (Blue Cross of Hawaii) - service center design, tool selection and implementation
* Kaiser Permanente - network control center design

* Siemens Nixdorf - working with the VP of Services Marketing and Development
o Developed six UNIX Consulting services and delivery methodologies for their services delivery teams

* ServiceWare - as a services partner of ServiceWare delivered the following for ServiceWare clients;
o Project management for ServiceWare's Knowledge Management system implementations at:
* Coca-Cola Corporation
* Yamaha Musical Instruments
* Transamerica Occidental Life
* AllAmerica Financial
Covestic, Inc.; Senior Consultant 2002 - 2002
* Sarbanes Oxley and ISO 17799 compliance assessments - Yahoo!
* Evaluation and selection of data center backup and recovery technologies - MSN (Microsoft)
Lucent Technologies; Global Account Manager 2000 - 2002
* Global Services Manager responsible for one consulting practice dedicated to Microsoft technologies
* Built and managed a team of 125 consultants in the USA and Europe
* Responsible for $1M/year marketing budget and global sales quotas
* Responsible for $2.5M/year training and labs budget for the group
* Managed staff in marketing, sales and consulting
* Developed and delivered sales training to over 400 sales people and 200 managers in nine months
* Responsible for managing the global corporate partner relationship between Microsoft and Lucent
* Increased sales run rate from $5M/year to $27M/year in eighteen months
Bank of America; Systems Manager 1985 - 1996
* Manager of Global IT Architecture and Standards group;
* Multiple staff serving or chairing on ANSI and ISO committees
* Created, implemented and managed an ongoing five year technology strategy
* Created a set of technology standards for the USA, Europe and Asia.
* Manager of Securities Lending Data Center serving the USA, UK and Japan maintaining a high-availability environment for trading floors in each country
* Manager of Retail Applications and compliance for 74 direct report staff in San Francisco and Los Angeles
* Managed 42 retail and branch applications across mainframe, server and client-server platforms during a several year period of mergers and acquisitions with a yearly operational budget of $5M (IMS, CICS, Windows and OS/2 )
Delta Air Lines; Project Leader 1970 - 1985
* Architect for IT automation of airline operational functions such as;
* Reservations, ticketing and seat selection systems
* Fare construction and itinerary routing across multiple airlines systems
* Seat pricing and financial yield system
* Flight control and aircraft flight weights and balance systems
* Ticket counter and gate functions system
* Aircraft parts inventory and ordering system


EDUCATION
BS in IS Management - University of San Francisco

CERTIFICATIONS
* ITIL - IT Infrastructure Library
* CBCP - Certified Business Continuity Professional
* CISSP - Certified Information Systems Security Professional

SKILLS
* CobIT - CISA Candidate
* Relationship Management
* Strategy and Planning
* Service Management
* Running IT like a business

ASSOCIATION MEMBERSHIPS
itSMF, ISACA, BRMA, ISC2, InfraGuard

Certifications
See above


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