Business Analyst Resume

Title
Business Analyst

Primary Skills
Windows NT and XP, Microsoft Office Suite, Infopoint ? a banking software suite, Netscape, Explorer, Test Director

Location
US-IL-Chicago

Posted
Aug-27-09

I am an experienced business analyst with a demonstrated expertise in system development life-cycles. Possess strong analytical thinking and proven ability to meet customer and management deadlines. Ability to evaluate user requirements for functional and technical feasibility. Excellent team player with both internal and external customers who provides positive impact at all stages of a project.

Qualifications
• Outstanding oral and written communication skills including functional/technical documentation, policy and procedures.
• Aptitude for analyzing, testing, identifying problems and creating solutions.
• Capable of rapidly learning new technologies, process, procedures and applying them to projects.
• Quickly achieves integration within an organization.
• Self-motivated team player who is always willing to take on additional duties.

Technical Skills
• Windows NT and XP
• Microsoft Office Suite
• Infopoint -- a banking software suite
• Netscape
• Explorer
• Test Director

Professional Experience

Infor Global Solutions (Trisyn Group)
Principal Application Consultant, 11/2006 -- 08/2009

Collaborate with team members and customers to create Business/Functional requirements that were accurate and feasible. Create documentation for users including overview, procedural, and reference documents. Perform system and integration testing. Train customers in using applications. Provide on-site support for software installation and data conversion verification.

Contributions:
• Analyst and testing for client operations unit. Contributed to the creation of training and other documentation. Created product type parameters and verified parameters via testing.
• Sole analyst for client business banking unit. Reduced account conversion errors 60%. Provided testing methodology to prepare for data conversion. Trained all staff in required applications.
• Sole analyst for conversion from a company application to outside application. Verified all code changes via testing with minimal errors.



Carol L. Nelson Page 2

ABN AMRO Services Company
Senior Technical Expert, 07/2003 -- 10/2006

Collaborate with team members to determine Business/Functional requirements. Review Business/Functional requirements for accuracy. Write technical specifications for programmers. Perform integration testing. Support system/user testing. Coordinate software installation.

Contributions:
• Sole analyst for a bank-wide conversion to redesigned Teller system. Provided support over a six month conversion.
• Sole analyst for bank-wide name standardization project. Ensured all internal and external documents met project requirements.
• Pulled in mid-project to replace a coworker for product standardization project. Accounts converted on schedule with no errors.
• Ability to provide software to user testing group with few or no errors.

Quality Assurance Analyst, 03/1999 -- 07/2003
Write/execute test scripts for front-end interface. Review specification for accuracy/testability. Support user testing, including determining if user defects were valid.

Contributions:
• Sole analyst for the Mosaic Teller system. Responsible for all requirements, specification verification, and testing.
• Created test script standards for Teller system.
• Created and maintained all internal Teller system documentation
• Additional responsibilities included requirements, specification verification, and testing for the Mosaic Platform system.
• Key analyst during the creation of the Mosaic Platform ATM system.

Procedure Writer, 04/1993 -- 03/1999
Determine procedural needs of users. Research policy, guidelines, and procedures as needed. Write detailed procedures for users. Answer user questions. Support branch front lines during conversions.

Contributions:
• Wrote majority of Teller test scripts in Test Director
• Main tester for the Teller application.

Help Desk Analyst, 10/1992 -- 04/1993
Answer procedural/technical questions for over 100 branches. Support multiple applications.

Education

09/1993 -- 12/2000 St. Xavier University, Chicago, IL (nights)
Bachelor of Science, Business Administration, summa cum laude
Member Delta Mu Delta -- Business Honor Society

Certifications
See above


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