Resume of Technical Business Analyst

Title
Technical Business Analyst

Primary Skills
Technical Business Analyst/Project Manager

Location
US-CA-Alameda

Posted
Jan-04-08

Technical Skills:

Management Tools: MS Project/Visio/Word/Excel/PowerPoint
Tools: Rational Rose, Rational Requisite Pro, Macromedia Dreamweaver, Queryman, Lawson, Teradata, documentum (eroom), Salesforce, Elementool
Testing/Reporting Tools Crystal Report, Microstrategy
Languages: SQL, XML, Html, PHP, Cold Fusion
Platforms: Windows 2000/XP, UNIX, LINUX, PDX (Pharmacy system)
Database: MySQL, DB2, MS SQL Server, MS Access
Networking: TCP/IP, Ethernet, HTTP, DHCP, FTP
Other Tools: MS FrontPage, Outlook, Sharepoint, Remedy, MS NetMeeting/Live Meeting, QMF for Windows, Extra Personal Client


Professional Experience/Projects:

Blackhawk Network, Pleasanton, CA Sept 2006 - present
Technical Business Analyst/Project Manager
Blackhawk Network is a prepaid and payments network, a market leader in card-based financial solutions and the largest provider of third-party prepaid cards. Blackhawk Network is an innovative prepaid and payments network, a market leader in the fast growing card-based financial solutions category and the largest provider of third-party prepaid cards.
Project: New payment option - Fast Forward
The Fast Forward project was to create a new payment platform and was implemented in selected Safeway stores in Northern California. Fast Forward is a card-less payment option for customers who wanted convenience of making payments at Safeway. To initiate a Fast Forward payment, the customer enters in a user created card-less number and PIN at the Point of Sale and the funds will be debited out of the customer's bank account. There were 2 other BA's on this project and we implemented a Web enrollment application, payments engine, and reporting capabilities. As one of the Business Analyst on the project, we created Use Cases, Report Specs, User Interface Specs, and a vision document.

Responsibilities:

* Used RUP methodology and UML to translate business requirements into Business & Technical Requirements by creating Use Cases, Report Specs, and a Vision document.
* Conducted and participated in review sessions with SMEs and vendors to gather business and technical requirements.
* Change requests were submitted to the change control board when a change was required after artifacts were signed off. The value of the changes was presented to the change control board to justify why the changes need to be made after the artifacts were signed off.
Project: Enhance stand alone Point of Sale device and integrate with DB2 database, Lawson, and Microstrategy
This project was to enhance the functionality of the Payment in a Box (PIB) device to reload gift cards. The PIB device is a standalone device that allows partners to process gift cards because they do not have the technical capabilities to process gift cards. As the lead Business Analyst and Project Manager, my role was to manage the 3rd party vendor to ensure the enhancements are implemented into production within the scheduled due date and ensure all PO's are submitted to Accounting according to get them processed within a reasonable time frame. There were 4 Business Analysts in the project, including myself.

Responsibilities:

* Defined scope by creating a vision (Project Charter) document.
* Managed over 20 offshore and onsite resources.
* Used RUP methodology and UML to translate business requirements into Business & Technical Requirements by creating Use Cases, Report Specs, test plan, and test cases.
* Developed manuals to train users on the functionalities of the enhancements.
* Defined and reviewed project plan with stakeholders.



Project: Microsoft Dynamics - SCM
As a Business Analyst my role was to analyze high level business requirements and prepare various documents to replace the IMS (Contac) and Quickbooks application to meet the needs of Supply Chain. Currently the Supply chain team uses the Quickbooks application to create PO's (purchase orders) and feeds the data into the IMS application to transfer fulfill orders. The MS Dynamics application replaced IMS and Quickbooks and provided the supply chain team forecasting, purchasing, fulfillment, and receiving features.

Responsibilities:

* Analyzed Solution Approach and GAP analysis and translated these requirements into Business & Technical Requirements, System Feature & Design, and Integration & System Test Plan documents.
* Used RUP methodology to analyze and translate business requirements into Business & Technical Requirements, System Feature & Design, Interface Specs, and Integration & System Test Plan documents.
* Conducted and participated in Review & Peer Review sessions with SMEs and vendors to gather business and technical requirements using MS Live Meeting, email and conference calls.
* Conducted Peer Review Meetings to seek defects and approvals from team members.
* Submitted Change Requests (CR) to Change control board and handled Change Requests after approval.
* Executed tests manually and logged defects into Elementool. Prioritized enhancements and bug fixes with the stakeholders in Elementool.
* Used Sharepoint to collaboratively author, manage, secure and provide version control on documents.

Environment: Windows XP, Microsoft Office Word/Excel/Visio//Live Meeting/Project, DB2, Elementool, Remedy, Rational Rose, Lawson, Microstrategy, RUP, Agile

Safeway, Inc., Pleasanton, CA March 2005 - Sept 2006
IT Business Analyst
Safeway Inc. is one of the largest food and drug retailers in North America. As of September 8, 2007, the company operated 1,738 stores in the Western, Southwestern, Rocky Mountain, and Mid-Atlantic regions of the United States and in western Canada. In support of its stores, Safeway has an extensive network of distribution, manufacturing and food processing facilities. Safeway also holds a 49% interest in Casa Ley, S.A. de C.V., a food and general merchandise retailer in western Mexico.
Project: Automate Credit Returns into Lawson
As a Business Analyst my role was to analyze the credit returns process from pharmacists and perform a gap analysis. Wrote functional specifications, UI specifications, and External Interface specifications for the credit return process to integrate the accounting aspects into Lawson.

Responsibilities:

* Managed over 15 offshore and onsite resources.
* Conducted GAP analysis to identify the probability of credit returns and interactions focusing on the likelihood to return a medication, reduce credit return processing time due to compliance.
* Analyzed functional specifications and data from various data sources like mainframe, and flat files.
* Conducted conference calls and onsite meetings with SMEs to gather information.
* Authored Functional Specifications and communicated them to development and testing teams.
* Participated regularly in Review meetings with Project Manager, Architect, Application System Engineers.

Environment: IBM DB2, Microsoft Word/Excel/Visio, HTML, Lawson, Windows XP, RUP


Winazon, Inc, Alameda, CA Jan 2001 - June 2003
Web Developer/Systems Analyst
Winazon, Inc. was a web based retailer that sells computers and computer parts to consumers via the web.
Project: Enhance static ecommerce web site to dynamic ecommerce web site
The goal of the project was to reduce the amount of time to enter/update product details in the web site because price changes rapidly in the computer industry. Migrating to a dynamic web site makes it easier for the purchasing team to enter and update new products into the web site and will free up the developers time when product or merchant updates are needed.

Responsibilities:

* Wrote the Project plan and Functional Specification documents.
* Conducted GAP analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system.
* Conducted Joint Application Development (JAD) sessions to develop and agree upon a system that focuses on the business requirements.
* Participated regularly in Walkthroughs and Review meetings with QA Engineers and Development team.
* Ensured that the clients adhere to the Change Management process for any change requests.
* Extensively involved in writing test cases and test plans and reporting bugs.
* Facilitated User Acceptance testing (UAT) for the application as a Business User.
* Added users and roles into the Access Database by implementing a roles/users screen that inserts data into the access database directly.
* Documented all system changes and request for user access using Change Management Forms.

Environment: UNIX, Windows 2000/XP, MS Access, MS Visio, Coldfusion, Macromedia Dreameaver


Law Offices of Bryant H. Byrnes, Oakland, CA June 1997 - June 2000
Web Developer/Systems Analyst
Bryant H. Brynes is a lawyer that specializes in PI (Personal Injury) and business cases. He also volunteered to be a Rugby Coach for the Piedmont High School.

Project: Rugby web site
This project was to implement a web site where the coach can update the Rugby roster, provide FAQ's for people who wanted to join the high school Rugby team, and provide and communicate effectively to the Rugby team of any major milestones or announcements.

As a Systems Analyst, my role was to gather business requirements, write business and functional specification documents, facilitate UAT, and develop the web site. After the project was completed, my role was to maintain the web site and create/update business letters to clients of the law firm.

Responsibilities:

* Led workgroup sessions with the stakeholder to gain final approval on business requirements and solution documents. Delivered product features presentation in order to obtain buy-in from key stakeholders.
* Prepared a project plan and solution documents to ensure delivery of product within tight deadlines.
* Involved in Requirement Scoping and identifying high priority requirement for implementation.
* Facilitated review meetings to ensure that the project was implemented within the specifications of the contract.
* Validated technical designs against functional specifications
* Prioritized issues and allocated development cycles to ensure timely and quality deliverables.
* Ensured client confidence and prevented slippage of issues by serving as onsite coordinator during critical phases of the project.
* Assisted in reviewing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered to by the application.
* Facilitated User Acceptance testing (UAT) for the application as a Business User.
* Implemented business modeling using MS Visio
* Create/update business letters and mail them to clients of the law firm.

Environment:
Windows 98/2000, HTML, MS Visio


Education:
Bachelor of Science in Business Administration - San Jose State University, San Jose, CA
Concentration - Management Information Systems

Awards:
The National Deans list award 2001-2002
The National Deans list award 2002-2003

Certifications
See above


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