program / project manager Resume

program / project manager

Primary Skills
Certified Project Management Professional

US-KY-louisville (will consider relocating)



Certified Project Management Professional (PMP) with extensive experience leading complex projects throughout all phases: Initiation, Planning, Execution, Monitoring/Control and Close within the context of the appropriate Systems Development Lifecycle (SDLC). Possess deep experience with Fortune 100 and Fortune 500 companies using various information technology project methodologies: Agile, Scrum, Waterfall, Critical Path and Critical Chain.
Deep experience in using other software tools to manage and control other aspects of the project management discipline: (1) Microsoft SharePoint to store project-related documents, i.e. (a) Project Team / Stakeholder Communication Matrix, (b) System Matrix identifying the system, system description, system owner, key stakeholders, and product owner, (d) Risk Register, (e) Issues Tracking Matrix, (f) Action Items Tracking Matrix, (g) Project Charter (h) Business Case, (i) Organization`s Quality Assurance Process, (j) versions of key project documents as designated by the organization, (k) Project Plans / Schedules / Roadmaps and (l) any other document for which the organization requires retention; (2) MS Visio, (3) Vision One, (4) Clarity for budget management and resource expense allocation versus actual spend.
S-Cube, Louisville, Kentucky April 27, 2011 - June 24, 2011
Project Manager in the IT PMO Central Office leading two of the eight projects in the Analytics Consumer Ecosystem (ACE) Program.
Primary duties are to use Agile / Scrum methodology to implement Analytical Consumer Ecosystem projects, all interrelated with a certain degree and designed to cleanse, aggregate, and map mission - critical data spread across dozens of systems, data warehouses, data marts, external files, and ETLs so that they can be leveraged to inform and promote business goals, track consumer behavior and calculate Predictive Modeling Scores to target high-value prospects and cross-sell members. Responsible for maintaining valid versions of project documents in SharePoint space, Project artifacts in E-Room, more traditional PMBOK-type items such as Project Schedule, Action Items and Issues, Risk Management, Weekly Status Reporting and reviewing key project deliverable documents prior to their archival and lockdown. Responsible for planning meeting with Business SME`s, system, technical and data architects, Senior Technical SMEs in order to gather requirements and plan major deliverables. Active participant in Scrum sessions, coordination of requirements development, system/data/file architecture, and coordination of story development, sprint planning and release planning. Responsible for promulgating local decision-making and planning with all stakeholders and developers located in the Dallas, Texas metropolitan area, Louisville, Kentucky and off-shore development resources in India. I take notes from the meetings and publish them as a tool to coordinate activities often running in parallel in Texas, India and Louisville.

Dell-Perot Systems Nov 2010 - Jan 2011
Project Manager
Based at Lourdes Hospital, Paducah, Kentucky, contract with Catholic Health Partners as Project Manager for the final 60 days of the EPIC install for the medical practices in Paducah, Irvine and Lyon County Kentucky. Led and directed all technical aspects of a new system implementation at numerous physician practices including:
* Desktop engineering and deployment
* Circuit installations/upgrades and Cisco network replacements/upgrades
* New User access and current User migration to new Active Directory Domain.
* Coordination of all technical tasks with System Implementation Program Manager and Physician Practice Managers
* Collaboration with infrastructure leadership to ensure adherence to all standards
* Review of the current doctor`s office with reporting of any areas that might present problems with an office network
* Management of the Legacy Perot provided staff to complete the provided install diagram alerting the project lead of any issues
* Compliance with the provided pre-, current, and post- install instructions.
* Installations include enterprise, storage, networking, client, and printer equipment in different configurations for each office.
Bucher and Christian Consulting, Indianapolis, Indiana June 2008 - Feb 2010
Project Management Consultant for Eli Lilly and Company
Contract with Eli Lilly and Company as Project Management Consultant working primarily on internal process improvement initiatives. Successfully led multiple projects concurrently. The following lists my primary roles and responsibilities.
* Created and maintained all project deliverables (project charter, project plan, communication plan, OCM plan, project schedule, etc.).
* Identified and documented project tasks.
* Managed and tracked progress to plan.
* Maintained team communications to ensure all individuals understand work deliverables, dependencies and due dates.
* Sequenced the tasks including identifying the dependencies between them.
* Assigned resources to the tasks.
* Defined milestones.
* Communicated project status and issues to stakeholders.
* Managed project risk and developed risk mitigation and avoidance strategies.
* Facilitated execution reviews.
* Facilitated project handover activities.
* Coordinated requests for scope and timing changes.
* Coordinated resource needs.
* Drove issue resolution; escalated issues and risks appropriately.
* Gathered requirements; created/maintained charters, project plans, work breakdown structures, communication plans, and organizational change management plans.

TEK Systems, Inc., Norfolk, Virginia Feb. 2008 - May 2008
Technical Delivery Manager
Contract with Bank of America in Norfolk, Virginia as Technical Delivery Manager (TDM) for commercial credit card conversion project utilizing Six Sigma DMAIC change management process. Primary areas of responsibility were leadership of (1) the Interface Integration sub-project (comprised of ensuring completion of the interfaces of upstream and downstream applications with business intelligence data warehouses) and (2) data center consolidation.
TSYS (Total System Services) May 1997- Dec. 2007
Advanced through several roles, providing end-to-end project leadership.
Process Improvement Specialist (2005-2007)
* Led multiple Six Sigma SIPOC (Suppliers-Inputs-Process-Outputs-Customers) face-to-face sessions with work group leaders and subject matter experts across the company to prepare for successful transition to Planview.
* Worked in concert with stakeholders during monthly audits to identify and resolve quality/SDLC issues and established standards and methodologies.
* Played a major role as the Project Manager appointed to develop project plan templates and to increase understanding and acceptance of the Planview offering. Resolved issues related to the Work Breakdown Structure (WBS) templates. Worked in close collaboration with key representatives from all TSYS business lines to ensure that the templates accurately reflected the various types of work undertaken.
Implementation Manager - Corporate Investment Management Office (2005)
Project Manager for the implementation of several data and physical security initiatives at the corporate level. Worked on the review and screening of business cases submitted for evaluation by senior executives and members of the Corporate Investment Decision Committee.
* Program Manager for a major Security Initiative (SI), a program involving 12 large, complex stand-alone projects. Led Project Team meetings and facilitated resolution of issues, changes, schedule variances, budget variances, and other project management metrics. Created and maintained all SI documentation including planning, configuration management, change control, and reporting.
Project Manager - Financial Control Services (FCS) (1997-2005)
Led multiple projects for banks and other financial services groups as well as internal corporate initiatives.
* Led conversion projects for Bank of Nova Scotia Caribbean and Bancasha/Credhisa Honduras.
* Converted the FCS Division to standardized corporate project management methodologies.
* Influential in the initial thrust into the European and Japanese markets.
EDS (Electronic Data Systems) April 1989 - May 1997
Senior Business Analyst (1996-1997)
* Led the identification and documentation of clear functional requirements based on analysis of client enhancement requests. Increased productivity and quality of production through key process improvements involving requirements development, code build, code test, and implementation steps.
* Integral involvement in multiple projects involving the Online New Account System (OLNACS) for a primary group of clients that included credit card issuers (Bank One, GM Card, Discover Card) and Freddie Mac. Developed and executed test strategies, plans and scripts, as well as system user documentation.
* Implemented phase-gate walkthroughs involving all parties, compelling interaction among clients, analysts, and programmers to help identify and resolve problems prior to production.

Chief Project Liaison - Ohio Student Aid Commission (OSAC) Conversion Project (1996)
Facilitated communications between EDS project resources based in Florida, and the client, the Ohio Student Aid Commission (OSAC) in Ohio during the development and adoption of the EDS student loan processing system. Managed relationships with the Director of OSAC and other influential decision makers.
* Designed innovative solutions for OSAC mission-critical work, such as student loan application, funds disbursement, and -life of the loan- tracking processes.
* Managed multiple problems throughout the project lifecycle to ensure the successful completion of project milestones. Successfully resolved numerous contract issues involving scope, cost and resources.
* Considered a primary force in bringing about acceptance of the new system within the user community.
* Effectively integrated business processes between OSAC, a government agency, and EDS, a private company. , ensuring a successful project and leading to the formal adoption of the role of Project Liaison within EDS (with particular reference to government services).

Associate Account Manager - Florida Office of Student Financial Assistance (FOSFA) (1989-1996)
Managed the following functional areas while implementing quality assurance best practices.
* Finance / Management Reporting
* Claims
* Customer Service Call Center
Bachelor of Arts * Oral Roberts University, Tulsa, Oklahoma
Summa cum Laude (GPA 3.8)
Certified Project Management Professional (PMP) - (1) PMP since APRIL 5, 2005, (2) PMP # 223946
Six Sigma Green Belt (TSYS)
Project Management Institute, 1999-Present

See above


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