Resume of Configuration Management Specialist

Title
Configuration Management Specialist

Primary Skills
Change, Configuration and Release Management

Location
US-GA-Atlanta (will consider relocating)

Posted
Jan-25-08



Professional Experience


Configuration Management Specialist -- Turner Broadcasting System 2006 -- Present

Within a team environment responsible for the coordination, planning, implementation, and maintenance of configuration objects to ensure operations for various production systems and the supporting development environments. Ensured that change management is tracked and maintained is such a way that complies with all established auditing mandates. Served as gatekeeper for all software environments to ensure the integrity of code migrations and enforce Configuration Management process compliance. Maintained and created documentation to ensure consistency of Configuration Management practices.
• Member of initial team tasked with creating and maintaining divisions first configuration management database (CMDB) while achieving ITIL v3 Foundation Certification and ITIL v2 Change, Configuration and Release Management Practitioner Certification. These tasks included working with multiple groups to gather important information so correct initial mapping discoveries would be made. Interfaced with wide ranging group of personnel into research of over 40 different application types.
• Coordinated with Business Analysts regarding initial process creation of practices used to interface between Change Management and Configuration Management teams.
• Worked along with other team members for implementing SOX complaint change management process.
• Tasked with creation of Configuration Management process with overall goal of standardization of practices regarding application naming conventions for builds and deployments to development, QA, UAT, and production environments.

TECHNICAL ENVIRONMENT
• OS : Windows XP, Unix, Linux
• Tools and Languages : Remedy, PeopleSoft (Financials and HRMS), Hyperion (Salary and Financials), Star Team, Mercury/HP Service Center, Visio, Business Objects, QIP, Stellent
• RDBMS : SQL, Oracle

Configuration Manager -- Indus International 2006 -- 2006

Supported integration, development, and implementation of large-scale projects, while providing oversight, control, and management of the software development lifecycle environment including documentation. Used provided tools as a framework for source code control, integrity of code, development workspace management and change management. Maintained configuration management standards for reliable and repeatable software build processes across applications. Performed weekly and on-call deployments of continuous integration test, quality control, and production applications. Ensured software development quality and stability through careful build and packaging controls. Successfully completed contract assignment.
• Designed, implemented, documented, and maintained CM website to track applications for release and environment availability.
• Created CM documentation process manual with overall goal of standardization of practices regarding all builds and deployments to development and QA environments.

TECHNICAL ENVIRONMENT
• OS : Windows 2000/XP, Unix, Linux
• Tools and Languages : Rational ClearQuest/ClearCase, Oracle Application Server, TOAD, SQL Enterprise Manager, MS Office Suite, Visio, PL/SQL, ANT, HTML
• RDBMS : SQL


Change Management Analyst -- TransUnion -- Analytic Decision Services 2004 -- 2006

Within a team environment responsible for the implementation of all new proprietary software across a multi-platform distributed network. Performed installation and configuration of software, networking and database components into test and production environments. Developed and executed test plans while documenting all system irregularities. Initiated process improvement where current process did not meet corporate standards. Worked closely with TransUnion developers and network operations to identify and resolve any problems thru investigation of all technical system failures. Identified current operating procedures and clarified program objectives. Responsibilities included documentation of implementation procedures, support and training materials, and correction tracking. Provided support to all applications including after hours and on-call.

• Lead analyst for biggest customer during largest single production code migrations to Linux from Windows. These responsibilities included gathering requirements from developers and database administrators so all decisions pertaining to how the database and hardware environment will interact with the new code.
• Interfaced with all departments in gathering all relevant information pertaining to all newly implemented projects. The purpose is to organize information to demonstrate where project process could be improved, where strengths were to build upon, and create knowledgebase for benefit of entire implementation team.
• Charged with facilitating meetings between Network, Database, and Developer groups. Wrote project plan for implementation portion of project, this included detailed instructions on how code interacted with databases and networks, how to edit code for QA, UAT, and production environments, and how to install code on multi-platform system including database components.
• Trained entire off site department in utilization of new software. This included best practices for problem resolution, identifying cause and location of any technical issues, and mentoring of new employees.
• Coordinated and implemented upgrades on all client credit programs encompassing over 20 servers ranging in roles from application processing to database production
• Charged with creating new testing environment including implementation of all new processes, testing of databases and network routes, and installation of code

TECHNICAL ENVIRONMENT
• OS : Windows 2000/XP, Unix, Linux
• Tools and Languages : Redhat Package Manager, Visual Source Safe, Rational ClearQuest/ClearCase, TOAD, SQL Enterprise Manager, HEAT, MS Office Suite, Visio, VNC, PL/SQL
• RDBMS : SQL


Network Administrator -- 3M -- Health Information Systems Division 2001 - 2003

Administration and maintenance of a 120 user mixed NT/2000 multiple master domains, including all File, Development, and Print servers. Executed rollouts, configurations, networking, imaging and upgrades on all servers and workstations. Resolved daily problems associated with domain logins, connectivity, policies, profiles, and software including Lotus Notes and all Windows applications. Administration of all user account's (move/add/change) and LAN security policies. Daily backup and catalog of all servers.
• Migrated entire domain from Windows NT 4.0/95/98 to full Windows 2000 Active Directory including complete new server builds and deployment of new PC's.
• Led in house project involving the transfer of paper files to electronic records that were fully searchable. This included researching and giving the final recommendation of capital software and hardware purchases. Project involved creating project report, creating purchase orders, and resolving all technical issues thru vendors and 3M staff.
• Charged with creating technical project plan to create a process for all off-site consultants to use 3M proprietary software thru terminal services. This included working with 3M developers to ensure all software worked properly within a terminal sever environment.
• Created user documentation, support manuals, and led in-house training for electronic file and terminal server projects.

TECHNICAL ENVIRONMENT
• OS : Windows NT/2000/XP, Windows 2000 Server, Linux
• Tools and Languages : MS Exchange Server, Lotus Notes, MS Office Suite, Clarify, Terminal Server, PC Anywhere
• Networking : TCP/IP, Novell, DHCP, Nortel VPN, Citrix, Veritas Firewall, ArcServ

Network Administrator -- Netrail 2000 -- 2001

Administration and maintenance of a 180 user/ 8 server Single Master Domain including File, Exchange, Development, and Print servers. Administration of user account's (move/add/change) and set LAN security policies. Executed rollouts, configurations, networking, backups, imaging and upgrades on all servers and workstations.
• Migrated entire domain from Windows NT 4.0/95/98 to full Windows 2000 Active Directory including complete new server builds.
• Instrumental in deployment of wireless LAN for entire corporate office. This included server, desktop, and laptop configuration.
• Deployment of SAP for entire domain including installation of databases and laptop configuration.
• Worked with development team in back-end database development using PL/SQL and Oracle software such as stored procedures.

TECHNICAL ENVIRONMENT
• OS : Windows NT/2000/XP, Windows 2000 Server, Linux
• Tools and Languages : MS Exchange Server, MS Office Suite, Remedy, Terminal Server, PC Anywhere
• Networking : TCP/IP, Novell, DHCP, 3Com Wireless, Nortel VPN, Citrix, Veritas Firewall, ArcServ



Technical Analyst -- Pollak, Levitt & Nel Advertising 1998-2000

Maintained and administered NT and Mac servers, hubs, network printers, print servers, modems, and desktop units. Installed NT servers on Ethernet using TCP/IP as the primary protocol. Provided technical support for 50+ users associated with logins, connectivity, policies, profiles, and software issues including Lotus Notes and all Windows applications.

TECHNICAL ENVIRONMENT
• OS : Windows NT/95/98, Mac OS 8/9

Education and Credentials
Georgia College -- Milledgeville, GA
BA - Psychology -- 1994

Certifications
Learning Tree International ? Atlanta, GA
Configuration and Change Management

ITIL v3 Foundation Certification

ITIL v2 Practitioner Certification
Change, Configuration and Release Management

Microsoft Certifications
Microsoft Windows NT Workstation 4.0
Microsoft Windows NT Server 4.0
Microsoft Windows NT Server 4.0 Enterprise
TCP/IP in Windows NT 4.0


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