Web Development, Solution/Sales Engineer, Project Management
Objective: Utilize seven years of technology sales, consulting, development and communication skills to obtain a position where the development and implementation of web solutions can be used to deploy state of the art sites and applications, which meet or exceed the client's needs. Happy clients drive more business.
Education: DeVry University Dean's list, CGPA 3.19/4.0 Bachelor of Science in Computer Information Systems Kansas City, MO June 2005
Major Projects: • Redesigned the Hallmark Keepsake Ornament Club site and the Hallmark/Wal-Mart card kiosk application. Worked closely with Designers and Editors to layout and build the site on a TeamSite CMS platform. Scoped and built CMS components and pages providing editors and authors the ability to update the site with custom needs. • Started a Freelance Website Development Co. www.RLWWebDesigns.com. Developing sites. odornomore.com, chirolifekc.com, vacationcondonm.com, others provided upon request. • Generated 450K in total contract value (TCV) sales as Solution Engineer driving various portions of the sales cycle through demos and responses in a six-month period. A 60%+ progressive response on worked pipeline opportunities. • Delivered solutions to clients as a Technology Consultant managing projects with onsite client visits, pre-visit calls, scoping, implementation, client training and follow-up product support.
iModules Software Solution Engineer Overland Park, KS February 2012-Oct 2012 • Led technical engagement on sales opportunities, delivered compelling product demos • Responded to technical and IT questions, maintained the technical relationship • Identified constraints, restrictions and assumptions to ensure features are delivered successfully • Provided technical RFP responses, built tailored SOW's, developed competitor knowledge base • Constantly looking for product enhancement, documenting and delivering ideas to development
Cerner Corporation System Engineer / Technology Consultant /Analysts/QA Engineer Kansas City, MO February 2006-Feb 2012 • Advanced Technology Group/DWx, built and maintained Citrix Servers, VMS and AIX systems • Consulting with on site travel responsibilities for implementations, training and client feedback • Project Management, documentation preparation and client follow-up reports, support, Agile Dev. • Millennium Core, myStation, Olympus, Websphere, Millennium Mobile, testing software, SSO • Numerous Awards, All-Star, Key Contributor, Nights on the Town, Multi Perfect 5 Client Survey
SUMMARY: • An accomplished Information Technology professional with 7+ years experience on various Cerner Technologies as a Consultant with ATG/DWx (Advanced Technology Group/DeviceWorks) of Cerner. Has 7 years experience in freelance Web Development and Design and 1 year experience as a Solution Engineer. • Multiple demonstrations to assist software pre-sale and multiple demonstrations for dollar driving implementation kickoffs and most current role as a Solution Engineer in pure sales driving contract cycles. • Good understanding of the web development and design, business practices and the desire to keep on top of an always-changing industry. • Proficient in documentation of knowledge transfer information, solution support and troubleshooting guides. • Proficient Project Management skills from working onsite and remotely with clients and deadlines. • Excellent communication skills and ability to work with others from end users to executive level clients and team members. • High level of interpersonal skills, highly motivated in web design and development, client communications, team player, ready to learn and build new skills adding values to teams and organizations. • Intermediate background of languages of HTML, CSS, PHP, Joomla, Server Administration and other web technologies. • Numerous awards with Cerner Corporation discussed below in professional experience.
(Sept/05 -- present) - RLW Web Designs and Development -- Freelance Web Developer Designer
Established RLW Web Designs and Development in 2005. This freelance web development company has blossomed and given the opportunity to interact with many technologies and clients. RLW Web Designs has worked on everything from starting a business, scoping, project management, designing and developing sites, working with servers, sales, client interaction, documentation, purchasing domains and maintenance and hosting. Ran sites on an Apache server using virtual hosting for personal and client sites from the office using a single IP. Apache server includes an IIS server running on this box at the same time to incorporate ASP.Net for development purposes. Adobe Creative Suite is used to design and develop websites deployed. List of specific site work, details and programming specifications can be provided upon request.
(Jan/13-- present) -- Midwest Consulting Group Inc./Hallmark Cards -- Front End Web Developer (Hallmark Digital)
As a Solution Engineer engaged with sales representatives on sales calls, onsite sales meetings and demonstrations as the technical liaison between prospects, clients and the sales representative. The sales sold an integrated online engagement website and communication solution built as a Software as a Service (SaaS). During this process, demonstrations and discussions ensured the product delivery meet the client's expectations. Worked closely with sales representatives, responded to product inquiries, gathered project scope and requirements to create relevant proposals and statements of work (SOW) to ensure a smooth implementation. Completed numerous Response for Proposals (RFPs) and Requests for Information (RFI) presented by prospects to inquire about the product of sale. Created a RFP repository of previous responses to streamline the ability to provide timely answers to RFP's. Produced internal and external client facing documentation to speed the ability to reference features and functions of the system. Gathered information around missing product features through listening to prospects needs, researching competitors and staying current on the market and movements. Presented the information gathered to the solution engineer team and then onto development to enhance the product for future delivery. Utilized Salesforce as a sales CRM tool to inquire, update and follow client and sales activity throughout the sales process. Technologies: Content Management Systems, Online Directory, Email Marketing, Event Management, Online Donations, Social Networking Data Management, Volunteer Fundraising, Initium, HEP, Web Services, Blackbaud Raiser's Edge, Ellucian, Sungard, Social Applications, PCI Compliance, Ecommerce, Payment Gateways, SaaS, FB OpenGraph, Salesforce, Confluence, responsive design
Newly formed QA team created from the positive response produced for clients by the below support team. The role on this team consisted of learning the Agile Development process and working with software engineer teams for specific software solutions to build Regression test plans for functional and user interface testing. This testing team helped to keep software solutions in their best possible form before delivery to a client. Used the Agile Development process, taking part in IP meetings and testing meetings geared towards creating and fixing software. Developed regression test plans using Quality Center, VersionOne, through the use manual and automated testing practices. Tested web based software, native mobile software and standalone software applications.
Took a position on a newly formed support team as a System Engineer/Technology Consultant. This position allowed a stationary position to work in the office and learn a large amount of other Cerner solutions. Became the first member to join this team and begin the journey of a new development under guidance of a director. The team eventually expanded to 4 members over the next 8 months. Took responsibilities of handling support for 30 DWx solutions with an on call rotation. Acquired lead role and in-depth knowledge of 5 of those solutions. Attended various solution training, created documentation, troubleshooting solutions, trained other team members and other Cerner teams on the new solutions and the support of the solutions. Helped move and build the team's front end SharePoint.
Courses: Imprivata SSO Training, IBM Websphere 7 Training, Cerner CareAware/MDBus/Ibus, LRS/VPSX Set-up and Configuration Training Cerner Technologies: AutoTester, Olympus, LoadTests, Websphere, Millennium Mobile, MyStation, Imprivata Single Sign On (SSO), Oracle Enterprise Manager, Toad, Citrix, VMS, AIX, Virtual Link
The ATG/TWx/DWx team is the Cerner team that deals with all the new innovative ideas and Cerner solutions. These solutions are built from the ground up and are started with one client and continue to build, and increase sales to multiple clients. Time was spent delivering software solutions to client's onsite as the sole consultant for the majority of project engagements. These deliveries included project management, initial client contact after sales, pre-requirement meetings, project scoping, implementations, delivery of the product, and training on the solution, documentation and support of the solution. Ran multiple projects at the same time and helped gather client feedback on solutions to build for clients needs, satisfaction and help evolve the solutions for the future by driving client resolutions with development team. Worked closely with CIO's and various Clinical and Technology client teams and end users gaining a vast knowledge of technology, communication and interpersonal skills gaining various awards. Trained new team members on various solutions. Drove Vendor interfacing and management for 3rd Party Software and Technologies.
Awards: Night on the Towns -- Award for outstanding efforts in going above and beyond. Key Contributor Award -- Award for outstanding commitment and dedication that exemplifies the cooperative spirit that is KEY to individual and corporate success at Cerner. Client Surveys -- Feedback rating client experience on entire projects or phases of a project based on the client's views of how it was handled and satisfaction. All Star Award -- Client Care commitment to service excellence and delivery the perfect client experience.
Courses: Cerner Millennium: Manual Test Plan Evaluation, CPOE Foundations, Order Mgmt, PowerChart, PowerChart Office, Surginet, Registration Management, Documentation Mgmt, Pharmnet, RadNet, PathNet MicroBiology, General Laboratory, Laboratory Mgmt, Specimen Mgmt
(Feb/06 -- Dec/07) - Cerner Corporation -- Velocity Program - System Engineer
Started as a Velocity Systems Engineer with the company and went through training courses and then on to rotations within the Cerner company divisions. Worked rotations through Cerner's remote hosted division CernerWorks (CWx) where time was spent working with the implementation team and the production support team. Moved onto the Immediate Response Center (IRC) supporting clients. In both areas time was spent working with:
• Citrix builds and Front End implementations, Printer management, AIX and VMS work • Citrix Multum installs • Citrix Millennium installs • System Restores and Copy backs of environment data • Working service tickets in production management • Advancing Conversion Excellence (ACE) client go-lives onsite support.
Courses: Introduction to VMS Management, Managing VMS System Security Cerner Millennium: Fundamentals, Technical Fundamentals, AIX Host, VMS Host System Engineer Jumpstart -- Installation, Maintenance, Troubleshooting & Performance
ASS-Computer Information Systems Programming Certificate