Web Development, Solution/Sales Engineer, Project Management
Summary: Bob is an accomplished IT professional with 9+ years of experience in Web Development/Design and as a Sales/Solution Engineer. He has performed multiple demonstrations to assist software pre-sales and multiple demonstrations for dollar driving implementation kickoffs and pure sales driving contract cycles. Bob is adept at building relationships with stakeholders, clients and team members to expand growth and fulfill needs. He is comfortable working with CEO's to end users on software implementations and demos. Bob has completed numerous web development projects in various languages and platforms and performed full stack development using both frontend and backend programming languages. He is a self-starter with a strong understanding of web development and design, business practices and possesses the desire to keep on top of an always-changing industry. Bob is versed in RFP's, SOW's, documentation, training, knowledge transfer information, solution support and troubleshooting guides. He possesses Project Management skills from working onsite and remotely with clients and deadlines.
Education: DeVry University Dean's list, CGPA 3.19/4.0 Bachelor of Science in Computer Information Systems Kansas City, MO June 2005
Professional Experience: A.D. Banker & Company -- Web Developer May 2014 -- July 2015 • Worked with a Full Stack system, PHP, JQuery, ASP.NET, C#, .NET, JSON, AJAX, CSS, SQL, DB2, Apache/IIS, SPI (single page interface) • Converted and enhanced main and ecommerce website into fully responsive websites - www.ADBanker.com manipulating FrontEnd/BackEnd code • Integrated a DB2 based email system and main website profile into MailChimps API using PHP, .NET, AJAX using CORS. Delivered an email strategy and best practices to guide the team to a more profitable approach. • Created a web driven mobile Flashcard App based on PHP and JQuery. • Brought online video training issues to management and suggested and implemented a solution to keep online videos in order with printed books • Developed cross browser compatibility including IE7 forward allowing the website and tools to access IE8, apple, android phones, and pads to large desktop and bigger systems through the use of pseudo code media queries. • Implemented Agile Development process and better testing practices in development team. • GitHub/SourceTree version control along with Basecamp Agile processes
Midwest Consulting Group Inc. /Hallmark Cards January 2013 -- May 2014 Front End Web Developer (Hallmark Digital) (Contract) • Developed/Maintained/Redesigned sites utilizing grid systems, CSS, HTML5, XML, XSL, XSLT for Hallmark websites, Hallmark client sites and various Hallmark projects • Held scoping and statement of work (SOW) discussions with clients to estimate time to tailor the Teamsite CMS system with custom components to meet the user's needs • Gathered requirements, developed layouts, templates and custom components/modules for TeamSite CMS allowing editors and authors to update the website without need of a developer • Provided documentation and training on components to users to increase ease and value of the CMS tool • Lead front-end developer for the redesign of the 2013 and 2014 Hallmark Keepsake Ornaments Club website and the Hallmark/Wal-Mart greeting card kiosk application (non-browser based app) • Built pixel perfect cross-browser designs based on grid layouts, using company standards in an Agile development environment. • Worked closely w/project managers, designers, editors and authors in Agile Dev updates • Learned and worked with Autonomy TeamSite CMS and WordPress CMS content management systems. • Utilized TortoiseSVN and JIRA
Portfolio is provided at http://www.rlwwebdesigns.com. Most work can be found on company site portfolio page. All of the sites and portfolio contain some or all of the below bullet points. • Website maintenance, rebuilds and new site deployments • Photoshop designs and graphics • Vendor interfacing and management for 3rd Party Software and Technologies • Domain name acquisition and management, IP address management • Responsive Web Design (RWD), media queries • Search Engine Optimization (SEO) • Joomla CMS • Web server admin (personal) • Paid hosting administration • CPanel
iModules Software February 2012 -- October 2012 Sales Engineer • Led technical engagement on sales opportunities working with sales reps, as the technical liaison between prospects, clients and sales reps and project management maintaining the technical relationship • Identified constraints, restrictions and assumptions to ensure features were delivered successfully through compelling product demos • Sold and demoed a Software as a Service (SaaS) product, which integrated 7-8 modules for a online engagement platform and communication solution • Generated 450K in total contract value (TCV) sales as Solution Engineer driving various portions of the sales cycle through demos and responses in a six-month period. A 60%+ progressive response on worked pipeline opportunities • Completed numerous Requests for Information (RFI) / Response for Proposals (RFP) responses, gathered project scopes, built relevant proposals and tailored SOW's to ensure a smooth implementation • Produced internal and external client facing documentation to speed the ability to reference system features and functions • Created a RFP repository of previous responses to streamline the ability to provide timely answers to RFP's. • Gathered information around missing product features through listening to prospects needs, researching competitors and staying current on the market and movements. Provided enhancements to development and developed a competitor knowledge base. • Utilized Salesforce as a sales CRM tool to inquire, update and follow client and sales activity throughout the sales process.
Cerner Corporation (ATG/TWx/DWx) February 2006 -- February 2012 Technology Consultant, System Engineer, QA Engineer • Delivered solutions on-site to clients as a Technology Consultant managing projects with pre-visit calls, scoping, onsite client visits, implementation, client training and follow-up product support. • Project Management, documentation preparation and client follow-up reports, support, Agile Dev • Numerous Awards, All-Star, Key Contributor, Nights on the Town, Multi Perfect 5 Client Survey • The ATG/TWx/DWx team is the Cerner team dealing with all the new innovative ideas and Cerner solutions built from the ground up and are started with one client and continue to build, and increase sales to multiple clients while refining the products
(DWx) QA Engineer, Analyst • Second member on newly formed QA team created from the positive response produced for clients by the below support team. • Learned the Agile Development process, worked with software engineer teams for specific software solutions, took part in IP meetings and testing meetings geared towards creating and fixing software • Built Regression test plans for Functional and User Interface testing • Used Quality Center, VersionOne, through the use manual and automated testing practices • Tested web based software, native mobile iOS software and standalone software applications • Setup and maintained Cerner Millennium environments and Selenium test systems for software testing • Testing enhanced the DWx software solutions and reduced support calls and bugs
(DWx) System Engineer, Analyst • First member to start a Support Team under the guidance of a director supporting the solutions delivered by the Technology Consultants • Moved to System Engineer Support role to come off the road out of the traveling Technology Consultant Role below and learn more Cerner DWx solutions • Team eventually expanded to 4 members over the following 8 months • Took responsibilities of handling support for 30 DWx solutions with an on-call rotation. Acquired Lead Role and in-depth knowledge of 5 of those solutions • Attended various solution trainings, created documentation, troubleshooting document solutions • Trained other team members and other Cerner teams on the new solutions and the support of the solutions • Helped move and build the team's front end SharePoint system
Courses: Imprivata SSO Training, IBM Websphere 7 Training, Cerner CareAware/MDBus/Ibus, LRS/VPSX Set-up and Configuration Training Cerner Technologies: AutoTester, Olympus, LoadTests, Websphere, Millennium Mobile, MyStation, Imprivata Single Sign On (SSO), Oracle Enterprise Manager, Toad, Citrix, VMS, AIX, Virtual Link
(ATG/TWx/DWx) Technology Consultant • Delivered software solutions to client's onsite as the sole consultant for the majority of project engagements • Consulting included project management, initial client contact after sales, pre-requirement meetings, project scoping, implementations, delivery of the product, and training on the solution, documentation and support of the solution • Ran multiple projects at the same time and helped gather client feedback on solutions to build for client's needs, satisfaction and help evolve the solutions for the future by driving client resolutions with development team • Worked closely with CEO's, CIO's, various Clinical and Technology client teams and end users gaining a vast knowledge of technology, communication and interpersonal skills gaining various awards • Trained new consultant members on various solutions. Drove Vendor interfacing and management for 3rd Party Software and Technologies
Awards: Night on the Towns -- Award for outstanding efforts in going above and beyond. Key Contributor Award -- Award for outstanding commitment and dedication that exemplifies the cooperative spirit that is KEY to individual and corporate success at Cerner. Client Surveys -- Feedback rating client experience on entire projects or phases of a project based on the client's views of how it was handled and satisfaction. All Star Award -- Client Care commitment to service excellence and delivery the perfect client experience.
Courses: Cerner Millennium: Manual Test Plan Evaluation, CPOE Foundations, Order Mgmt, PowerChart, PowerChart Office, Surginet, Registration Management, Documentation Mgmt, Pharmnet, RadNet, PathNet MicroBiology, General Laboratory, Laboratory Mgmt, Specimen Mgmt
Velocity Program - System Engineer • Started as a Velocity Systems Engineer, went through training courses, then onto rotations within the Cerner company divisions. • Rotations included Cerner's remote hosted division CernerWorks (CWx) implementation team and the production support team and Immediate Response Center (IRC) supporting clients. In areas time was spent working with: • Citrix builds and Front End implementations, Printer management, AIX and VMS work • Citrix Multum installs • Citrix Millennium installs • System Restores and Copy backs of environment data • Working service tickets in production management • Advancing Conversion Excellence (ACE) client Go-Lives onsite support.
Courses: Introduction to VMS Management, Managing VMS System Security Cerner Millennium: Fundamentals, Technical Fundamentals, AIX Host, VMS Host System Engineer Jumpstart -- Installation, Maintenance, Troubleshooting & Performance
ASS-Computer Information Systems Programming Certificate