Resume of Manager, Software QA

Title
Manager, Software QA

Primary Skills
manual test, Test Director, Quality Center, LoadRunner, Quick Test Pro, Requisite Pro, metrics

Location
US-VA-Richmond

Posted
Mar-24-07

Employment Experience:

2/2006 -- Present: Manager, Technology Quality Assurance, United Network for Organ Sharing
• Manage team of 2 QA team leads and 9 QA specialists, including hiring, mentoring, firing and managing workload priorities

• Developed report that helped illustrate the need for more resources in the department.

• Provide weekly management reports and input to monthly and bi-monthly government status reports.
• Manage transition from all manual testing to using (Test Director) Quality Center/Requisite Pro, QuickTest Professional and LoadRunner for test requirements/case/defects management, execution and reporting.
• Design, develop, maintain and document the automation infrastructure, architecture, and processes of all automation projects (using QuickTest Professional and LoadRunner)
• Design and develop reusable components and QTP Framework VB-Script Functions/Procedures
• Create and maintain automation test plans
• Re-design testing process to incorporate newly acquired tools
• Provide in-house training of automation tools, methodologies and best practices
• Managed internal and external testing of two major re-design projects. Accomplished during major technology upgrades (to SQL 2005 and .NET 2.0).


2005 -- 2006: Technology QA Team Lead, United Network for Organ Sharing
• During 4-month period with no manager:
o Generated status reports for management and participating in management-level meetings.
o Generated input for government deliverables.
o Interviewed job applicants and mentored new employees.
o Managing workload priorities for Department.
• Served as Team Lead for Liver/Intestine, DonorNet Rewrite and TIEDI work orders.
• Participated in Process Improvement Group that developed and conducted HelpDesk Training.
• Used SQL to set up and review test cases.
• Assisted external testers with testing new organ allocations.
• Performed end-user testing of web-based application that matches organ donors and recipients.
• Reviewed specification documents for completeness and consistency.
• Maintained user test documentation.


2001 -- 2005: Technology QA Specialist, United Network for Organ Sharing

• Used SQL to set up and review test cases.
• Assisted external testers with learning and testing new functions.
• Trained HelpDesk personnel on new functions tested.
• Performed user testing of web-based application used to match organ donors and recipients
• Reviewed specification documents for completeness and consistency.
• Maintained user test documentation.

1998 - 2001: Documentation Specialist, Commonwealth of Virginia.

• Developed system and online user documentation for human resources information system.
• Documented SAS and HTML programs.
• Developed test scenarios and scripts for and tested human resources information system.
• Used Visual SourceSafe to help manage configuration of applications and documents.

1997 - 2001: Freelance Technical Writer/Web Copyeditor/Website Information Architect

• Reviewed online IT courses for lguide.com (Linux, Unix).
• Prepared executive summary reports on Enterprise Application Integration and Windows 2000 for GartnerGroup
• Researched and wrote 135 questions/answers for online certification exam for software quality assurance. Validated questions/answers for online certification exam for software configuration management.
• Researched and wrote 135 questions/answers for online certification exam for technical writing.
• Provided research, text, and graphics for freelance software reviewer for "InfoWorld" and "Computer World" magazines (Jbuilder, Visual Cafe, Delphi, PowerBuilder, Navision Financials, Cognos Scenario, Visual C++, C++ Builder, Progress).
• Developed information architecture, edited copy and maintained Web site for "Moondance" ezine (www.moondance.org).

1995 - 1998: Software Analyst/Technical Writer (Off-site), Independent Engineering, Inc.
• Researched and reported on software quality definitions and initiatives.
• Analyzed and reported on software metrics data for logistics information system.
• Tested and documented Windows-based tool that analyzes and graphs software metrics data.
• Wrote articles for employer's newsletter on software test and evaluation. Edited articles for submission to professional computer-related journals. Prepared and edited presentations on software quality.
• Wrote RFPs for professional services (test and evaluation, programming, project management) and test instrumentation.

1986 - 1995: Software Engineer, Department of Defense
• Served as interim supervisor of 7 engineers and analysts for four months. Led teams of 3-5 engineers and analysts.
• Edited U.S. Army pamphlet (approximately 300 pages finished length) on software test and evaluation procedures. Prepared and edited presentations on software quality and software test and evaluation.
• Wrote RFPs for professional services (test and evaluation, programming, project management) and test instrumentation.
• For weapon, communication, and information systems and software: 1) developed evaluation criteria, including software metrics; 2) conducted and reported on technical and user evaluations; and 3) performed software IV&V.

1981 - 1986: Reliability Engineer, Department of Defense
• For weapon and communication systems' reliability: 1) developed evaluation criteria, 2) wrote SAS programs and 3) conducted and reported on technical evaluations.

Education/Training:

• BS, Industrial Engineering, University of Tennessee-Knoxville, 1981
• Managing IT Projects, George Washing University/E-Training, Intl, 2006
• Fundamentals of SQL, 2006
• Certificate in Web and Internet Publishing, Northern Virginia Community College, 1997
• Certificate in C/C++, Northern Virginia Community College, 1996

• "Editing and Proofreading," Northern Virginia Community College, 1997
• "Technical Writing," and "Writing User Manuals," Northern Virginia Community College, 1996

Certifications
See above


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