Resume of Technical Writer

Title
Technical Writer

Primary Skills
Visual Basic, Power Harvard Graphics, PageMaker, Corel Draw Frame Maker, Adobe Acrobat, Dream Weaver, Visio Pro

Location
US-NJ-Edison (will consider relocating)

Posted
Feb-15-07

Senior Instructional Writer / Instructional Designer with over 2 years of experience.
- Demonstrates a keen understanding of the entire lifecycle of digital and paperless instructional development.
- Analyzes learner profiles, performs task analysis, curriculum design facilitating design and development of instructionally valid content catering to a specific target audience.
- Hands-on experience in developing customized products and projects utilizing the Instructional Design theories.
- Experience in eLearning courses, and Instructor Led Tutorials.
Technical Project Analyst / Co-coordinator with over a decade of progressive and diversified experience.
§ Exceptional technical writing and presentation skills combined with excellent analytical abilities; very detail-oriented.
§ Confidently handles a multi-tasking environment, requiring minimal guidance / supervision from management; assumes leadership roles.
§ Possesses strong organizational and communications skills -- both written and verbal. Always keeps abreast of the vast changes in technology.
§ Offers experience across a wide range of industries, to include Information Technology, Manufacturing, Pharmaceutical, Education, and Consulting Services.InfoQuest Consulting Group, Inc., New Jersey Feb. 2007 -- Present

Lionbridge Technologies Pvt. Ltd., Mumbai Nov. 2004 -- Jan. 2007
Senior Instructional Writer / Instructional Designer

Microsoft Corporation, Inc., USA: Directed the analysis, development, and implementation of web-based learning solutions to satisfy client-training needs. Oversight for the development of projects where team members used Captivate, Flash, and LMS platforms. Supervised cross-functional project teams of up to 20 individuals. Web-based learning solutions included:
Microsoft Partner Training and Readiness (MS-PTR): A soft skills 5-hour online tutorial for the PTR group. This 6 module highly interactive tutorial, focused on preparing Microsoft Partners to adopt a vertical approach.

Desktop Deployment Planning Services: This course was designed to help Microsoft partners understand the deployment value of Windows XP, Office 2003, and to highlight to its customers and to demonstrate the value of upgrading.
Creating Customer Demand with Microsoft: This course discussed how Microsoft partners could qualify potential customers, nurture them, and assess their responses to campaigns.
Selling Windows Media Center Edition 2005: This course is a sales training course that helped to profile consumers, convey benefits, and close sales of Windows XP Media Center Edition for consumers who wanted the ultimate Microsoft Windows experience designed for the home.
To aid localization, converted Word documents to XML Tagged documents for 6 Microsoft ILT courses (Whidbey and Yukon).
Developed 15, 5-minute Microsoft Office On-line videos. Each video taught simple tasks such as: 'How to create Headers and Footers'; 'How to Merge 2 PowerPoint Presentations'.

Rohm and Haas Inc., USA: Developed eLearning content to reach global audiences. The WBT modules were based on Pricing for the SAP-SD module (version. 4.7), for a $7 billion specialty materials company in the US, with operations in 27 countries.

Datamatics Ltd., Mumbai Feb. 2004 -- Oct. 2004
Consulting Technical Writer

·Datamatics migrated BUPA Australia's BOSS application from an IBM Mainframe to the Sun Solaris o/s. As part of the deliverables, documented manuals comprising the (1) Internal & External Interfaces and (2) Programming Environment Guide.

Vanguard Technologies India (Pvt.) Ltd., Ahmedabad, India Jun. 2003 -- Dec. 2003
SAP SD Consultant

· Developed the SD User Manual for this leading manufacturer in Agro Chemicals and Pigments, with 4 manufacturing locations, 3 depots and 2 warehouses, overseas.
· Trained end-users -- SD module for the MEGASAP project
· Provided post implementation support to end users
· Assisted the trainer in conducting lab sessions for the MM and FI/CO modules
InfoQuest Consulting Group, Inc., New Jersey Feb. 1999 -- May 2003
Assignments with:

Merck & Co, Inc., New Jersey Dec. 2002 -- May 2003
Senior Technical Executive

Provided support with technical documentation (in-keeping with Validation procedures), on: the Design Specification, IQ/OQ, FRS and Test Plans for HP-UX 11.11.

Avaya Inc., New Jersey Apr. 2001 -- Nov. 2002
Sales Business Support

· Provided business support to the entire Sales and Marketing team, which included senior level sales executives within and outside the company, customers, and vendors, with an in-depth knowledge of company operations using mySAP.
· Collected and prepared statistics and data for use in discussions/meetings of executive staff and outside individuals; prepared presentation material for meetings.
· Designed and developed training materials for internal Sales applications; developed user manuals.
· Resolved problems of diverse scope where analysis of data required an evaluation of identifiable factors. Exercised judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
· Worked with company Human Resource operations on Policies and Procedures for the entire sales and marketing team, handling details of a highly critical nature, through SAP portals.

Bowne Digital Solutions, New York Jun. 2000 -- Mar. 2001
Senior Documentation Analyst
· Designed user and technical reference documentation for 20 applications developed in-house. These applications processed and printed Financial Statements for Bowne's clients.
· The main application documented was DirWatch (Directory Watch) and its versions for each client application. DirWatch automated a number of procedures based upon .INI settings and task-specific code, along with Dream weaver and Adobe Acrobat for Report handling on the intranet.
· Graphically documented all applications in Visio Pro.

Avon Products, Inc., New York Jun. 1999 - May 2000
Sales and Marketing Business Support
· Documented the Express Point Of Sale (EPOS) system used at Avon's Express Centers and Employee Stores, improving transactions and inquiries.
· Documented the Integrated Order Processing System2 (IOPS2), which provided a flexible system for routing orders for optimization and fulfillment after billing. Documented the module that interacted with the Supply Chain Management System.
· Prepared user manuals, technical manuals, quick reference guides, on-line help and graphical presentations of applications using Visio Pro.
· Increased efficiency in handling employee time and payroll by documenting the Time And Payroll System (TAPS) used at Avon's Spa Centers.

Republic National Bank, New York Jan. 1999 -- May 1999
Senior Executive

· Responsible for the documentation of User Manuals, Process workflows, and On?line Help for TRACE, a Lotus Notes system

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-NJ-Edison »
View all resumes in US-NJ »

View other Technical Writer resumes, Technical Writer resumes