Project Manager Resume

Title
Project Manager

Primary Skills
IT project management, change management, resource allocation and utilization, project plan creation, IP Telephony,

Location
US-NY-New York

Posted
Oct-07-09


PROFESSIONAL EXPERIENCE

Licensed Real Estate Agent, New York NY
March 2008 - Present

Powell Excavation Inc., Houstonia MO
April 2007 -- Present
Operations Coordinator

• Provide assistance in operation of family owned agriculture and commercial excavation business.
• Maintain ongoing project organizational and financial documentation.
• Coordination of sub-contract and equipment leasing as needed.

Morgan Stanley, New York, NY
May 2006 -- April 2007
Enterprise Project Manager (Technology Infrastructure Services)

•Thomson One application implementation to 18,000+ financial advisors in the US.
? Managed and updated project plan, milestones, timelines and resource allocation.
? Developed/finalized reports for business units and executive management.
? Coordinated change management using internal system for necessary HW and SW changes.
? Maintained documentation repository for Day 2 handoff.
? Logged ongoing issues and tracked their resolution and escalation.
? Coordinated internal resource utilization (internal and external contractors) other managers.
? Scheduled and lead all high level weekly and bi-weekly conference calls.
? Coordinated daily on-site training and retraining with vendor training team.
• Decommission and reallocation of 3000+ unused workstations in campus and branch locations.
• Implementation and redesign of new and existing infrastructure for domestic individual investor statements generation systems and additional collaboration with London counterparts.
• Managed other smaller projects that involved 2 to 10 engineers or technicians each.

Mercer Oliver Wyman/MM C, New York, NY
September 2003 -- September 2005
Global Voice Ops Project Manager/Network Operations Coordinator

• Managed Engineering Field Trial (EFT) projects for Cisco VoIP & Unified messaging (UNITY).
• Responsible for New York, London, Frankfurt, Singapore, Madrid and Milan Cisco IP Telephony/Video Conferencing/Unity integration projects that required periodic site visits.
• Managed New York, London, Frankfurt, Singapore, Madrid and Milan voice mail account creation and maintenance (Active Voice & Cisco UNITY) that required periodic site visits.
• Creation and administration of global Netware accounts across multiple trees and systems.
• Coordinated global timesheet account administration project between Mercer Oliver Wyman, Mercer Management Consulting and Marsh & McLennan (MMC).
• Maintained NYC data center environment with continual monitoring/reporting and quarterly reorganization projects including assessment of upgrade and decommission needs.
• Coordinated/managed vendor efforts for all global voice related projects.
• Administered all NYC network hardware asset management and decommission schedules.
• Coordinated network integration during 18 month merger and transition period with Mercer and MMC.
• Point of contact for all NYC telecommunication issues. Vendor and service provider contact for emergency issues and all upgrades/cutover projects.
• Assisted Cisco QA engineering team with critical solution documentation project for EFT.

Oliver Wyman & Co, New York, NY
February 2000 -- September 2003
Information Technology Analyst

• Managed Engineering Field Trial (EFT) projects for Cisco VoIP & Unified messaging (UNITY).
• Assisted in planning and integration of headquarter migration to new offices.
• Created new desktop and laptop images using Ghost and Novell Zenworks for over 250 users.
• Provided support and solution research for improving support capabilities (helpdesk ticketing system).
• Generated status reports of daily and weekly projects, issues, and checklists.
• Tested network connectivity for local users (LAN/WAN, VPN and Shiva dial-up).
• Installed and maintained custom hardware and software for power user's machines.
• Provided support for mobile consultants and executives traveling abroad including Blackberry and various other mobile device support needs.
• Updated and maintained NYC office asset tracking database.
• Trained all NYC office new hires in use of hardware, software, network resources, phone/voicemail capabilities and web portals according to specific position.

SPRINT (Advanced Technology Development) Overland Park, KS
December 1997 -- June 1999
Advanced Technology Development: Assistant Sys Admin/Helpdesk

• Supported 50+ remote ADSL field trial users.
• Provided various other support services to local LAN users.

AREAS OF EXPERTISE

Project Management
• Management of project plans, financials, timelines, resource allocation and scope documentation.
• Strong knowledge of project /business management standards such as Six Sigma.
• Milestone tracking, Issue logging, tracking and escalation and change management.
• Coordination of internal resource utilization with business unit managers.
• Experience working with project management tools.
• Management and maintenance of documentation repository.
• Strong internal, client, and vendor and negotiation skills and developing lasting relationships.
• Experience managing geographically distributed and culturally diverse project teams.
• Strong team management, leadership and coaching skills.

Telephony / Networking
• Cisco VoIP & IPVC Engineering: Call Manager, AVVID, Web Attendant, Conference Connection, PSTN Gateway Configuration, Soft Phone, VoIP WAN/Cluster Configuration, Personal Assistant, device profile creation, phone configuration and directory accounts.
• Cisco Unity Engineering: server build, mail store configuration with Lotus Notes and deployment. Expert with Cisco Unity Tools. Proficient with Unity/Domino.
• ActiveVoice/Repartee voicemail: integration, administration and maintenance.
• Server and System Administration: Lotus Notes, Novell Netware and Wintel

Desktop Support
Windows desktop and server OS, MS Office Suite, Adobe Suite, Dell and IBM Laptop/Workstation hardware, DUN, remote network connectivity issues, TCP/IP configuration and mobile device support.

EDUCATION

DeVRY University, Kansas City, MO Graduation: October, 1999
Bachelor of Science: Computer Information Systems
Minors: Telecommunications & Accounting

REFERENCES AND RECOMMENDATIONS

Professional references and recommendations are available upon request.

Certifications
NYC Real Estate Sales


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