Resume of Technology Manager

Title
Technology Manager

Primary Skills
Information Technology Network Manager, Relationship Manager, Project Manager and Administrator

Location
US-NC-Charlotte

Posted
Nov-19-07

PROFESSIONAL VITA of
BRADLEY L. LANE
Charlotte, NC 28278 ? cell (732) 239-5981 ? bll63@yahoo.com
SUMMARY

SKILLED PROFESSIONAL ?.Interested in positions related to: Information Technology Network Manager, Relationship Manager, Business Analyst, Project Manager and Administrator. In-depth Knowledge and experience in management of large networking environments, technical staff and computer operations. Managerial experience with large cross-functional teams involving staffs up to 45 personnel, tier 1 and tier 2. Proven leadership ability in coordinating and managing multiple, complex assignments. Excellent interpersonal and presentation skills. International project management background. Over 17+ years working in LAN/WAN environments along with 8+ years of working in military data communications networks. I am currently working on my PMP (Project Management Professional) certification.

RELATED ACHIEVEMENTS

• Met 100% uptime SLA for 2 consecutive years, deployed successful disaster recover and redundancy to meet this goal. This was achieved for Pfizer's global Identity & Access Management infrastructure. This system is the corporate LDAP repository for all electronic identities for both employees and external entities. Extended the enterprise deployment of hardware to both APAC and EMEA and augmented the AMER deployment. Worked with Burton Group and an industry recognized consulting firm, to develop the IAM infrastructure and processes.
• Integrated Identity & Access Management system with over 1200 applications into the Single Sign On (SSO) and LDAP infrastructure, this required deploying over 40 servers to 4 data centers on 3 continents, this required working with many different teams to procure, deploy and set up servers to meet production requirements.
• Served as Project Manager for multiple Windows/Novell projects, managed personnel and subordinates (up to 45), for a major pharmaceutical company that required organization of domestic and international resources and talent. Led merger of North American Novell based computer systems with similar systems based in Europe, South America, and Pacific Rim. Coordinated all facets of IT work including: WAN links, software versions, configuration preparation, and skill level assessment of local projects and personnel for project related work. The results of these projects included over 25 NDS tree merges and one NDS tree split. Lead a project to upgrade NetWare from 4.x to 5.x across the enterprise of 400+ servers.
• Worked with regional (Europe, South America, and Pacific Rim) liaison personnel to brief and discuss roll out of new computer system which required deployment of new hardware and upgrading existing software. Familiarity with problems and challenges faced with working in an international IT environment.
• Led corporate wide Netware infrastructure projects and computer system operations with up to 35,000 users, 1000+ servers, spanning 25+ countries, and over 200,000 objects, and covering up to 20 time zones.
• Lead and chaired the enterprise wide NetWare and NDS council. This council was responsible for all Novell related initiatives. Utilized this council to coordinate and obtain acceptance on all Novell projects to many levels of management and all divisions. This council gathered requirements and determined the project scope and priority which enabled a successfully managed upgrade of Netware from v4.x to v5.0 and then to v5.1 and from NDS to eDirectory.
• The enterprise NDS/Netware group supported a GroupWise system that included 44,000 names in the address book, which is one of Novell's largest deployments of GroupWise. During this time, the email system was upgraded from version 4.1 to 5.0 and then up to 5.5. Designed and migrated 700 users to GroupWise 4.1 prior to taking a position at corporate for the Enterprise NDS.


SKILLS AND KNOWLEDGE

? MS Windows Server NT / 2000 / 2003 ? Novell NetWare 3.12 / 4.11 / 5.1 / 6.5 ? Sun Solaris 8 / 9
? MS domains / Active Directory ? Novell NDS / eDirectory ? Linux -- Red Hat / Suse / Mandrake
? MS Exchange 5.5 / 2000 / 2003 ? Novell GroupWise 4 / 5.0 / 5.5 ? Apache web server
? MS Office 95 / 2000 / 2003 ? Novel Zen works ? Cisco routers / CSS / GSS
? MS IIS ? Novell NMAS / Biometrics ? Infrastructure Design
? MS Windows 3.11 thru XP ? Novell Single Sign On ? Virus software McAfee / Norton
? MS Server DNS / DHCP / WINS ? Novell iFolder / iPrint ? Backup software -- ArcServe / Veritas
? MS Application server ? Disaster Recovery Planning ? Sniffer
? ITIL Foundation ? Help desk - Peregrine/ Service Now ? Lotus Notes
? EMC SANs ? Capacity Planning ? Oracle Oblix and Oracle Octet String



PROFESSIONAL EXPERIENCE


TIAA-CREF Charlotte, NC (Techead contractor)
Technical Lead/Relationship Manager, Novell Elimination Project July 2007-Dec 2007

Relationship Manager / Technical lead on the Novell Elimination project, handled all technical and Project Management tasks and compiled daily reports for management. This was a short term assignment to reduce the Novell Netware footprint in the TIAA-CREF environment. Responsibilities with this project included coordinating all corporate wide communications concerning client and user disablements and deletions. Compiled lists from various data feeds of workstations and users that would not require NetWare in the future.

• Facilitated meetings with the vendor for contract renewal and negotiated a new support model.
• Developed user deletion plan and coordinated with all business units for pilot testing and implementation
• Liaison to legacy application owners to develop a “keep list” for users that continue to require NetWare
• Coordinated with IT Security and Desktop Support to process lists of users to delete.
• Assembled lists of workstations that require a client modification
• Developed lists of NetWare users that require disablement and deletion
• Compiled and presented daily status reports on progress and problems.
• Identified applications / processes that require sun setting and gather appropriate data for the sun setting team
• Evaluated and develop an action plan for migrating end of life software and hardware to a supportable standard.


Pfizer Corporate IT Parsippany, New Jersey
Identity & Access Management (IAM) Manager Dec 2003-March 2007

Managed daily activities for the Identity & Access Management (IAM) Single Sign On (SSO) infrastructure. The responsibilities of this position included Project Management for all new system deploys and upgrades across the environment. Additionally, served as the Relationship Manager for the IAM / SSO infrastructure for all divisions in Pfizer. The complete service for IAM consisted of two separate teams (Operations & Integration) totaling seven people. The IAM / SSO project is the corporate LDAP directory containing data for every colleague, contractor and external entities. The IAM / SSO project is the Pfizer solution for Sarbanes Oxley compliance.

• Managed four separate suites of servers globally located in NJ, CT, UK and Singapore - comprised of 50 servers.
• Team's responsibility consisted of integrating over 1200 applications into IAM via LDAP or Oracle Oblix SSO
• Managed a budget of $2.5M and negotiated contracts with for software licensing, hardware, vendors and personnel.
• Worked with relationship managers across all divisions and globally to expand deployment of IAM
• Met 100% uptime SLA for all applications integrated into IAM.
• Managed project to deploy three suites of IAM servers overseas and domestically.
• Managed major upgrade project for the four major software components that comprise the IAM service.
• IAM / SSO maintained over 250,000 identities for both internal and external users.
• Integrated applications such as Oracle Financials, PeopleSoft, Nortel VPN and other large software packages.
• Developed and tested Disaster Recovery Plans for business continuity
• Developed and implemented programs around Safe Harbor for HR IT.
• Utilized Cisco CSS and GSS devices for real time data center fail over.
• Provided Sarbanes Oxley compliance with IAM / SSO infrastructure
• Provided weekly status reports to management on current activities
• Ensured proper data feeds from Identity Management System (IMS) into IAM / SSO
• Utilized Sun IDM for application provisioning.
• Developed 21 CFR Part 11 documentation for validated systems
• Worked with all levels of Corporate IT management and business unit IT management





SI Bank Staten Island, New York
Migration Engineer Sept 2003-Dec 2003
Managing the migration of existing NetWare 5.1 servers to NetWare 6.5 and the replacement of existing Windows NT 4.0 and Windows 2000 servers to NetWare 6.5. Led a team of junior administrators and technicians to perform administrative tasks. Responsible for developing the hardware specifications along with any software monitoring tools.
• Troubleshoot all server and workstation related problems.
• Developed server documentation which included build and upgrade procedures, patch management and training.
• Developed and installed server monitoring
• Created a change management process for servers and the supporting infrastructure


Fidelity Investments (FISC) Marlborough, Massachusetts
Manager of Directory Services and Operating Systems Engineer 2000-Feb 2003

Managed Novell NDS environment and Novell Single Sign On (SSO) environment (design, development, installation, upgrade, patching, troubleshooting, testing and support). Managed Windows 2000, Windows NT4, and Active Directory for 1000 cross-divisional servers, 35,000 users. Documented server environment and developed training materials.

• Team achieved 99.999% uptime on Novell Secure Single Sign On NDS tree.
• Managed a Novell Single Sign On tree that utilized LDAP calls to allow end users to authenticate and log into 20+ applications. This reduced customer service representative login in time from 15 minutes to 30 seconds
• Managed vendor relationship regarding: licensing, vendor briefings and incidents.
• Served as liaison to Novell for tier 1 and 2 escalation support issues.
• Member of daily change management review board where all upgrades/changes and problem resolutions were reviewed for accuracy, best solution, problem reporting and escalation. The review board evaluated changes across all IT platforms: workstations, servers, mainframes, IT infrastructure, building services, HVAC, and telephony.
• Responsible for 1000 HP servers which required a 24x7 SLA (service level agreements).
• Coordinated all server deployments with monitoring group using Magic (helpdesk software) to gather alerts and traps. Provide monthly reports and trend analysis based on all issues that were tracked thru monitoring.
• Determined the root cause analysis for high severity problems.
• Worked to eliminate all SPOF (Single Point Of Failure) situations through out the environment.
• Trained and provided follow-up coaching to co-workers and subordinates on all aspects of systems to include Active Directory, NDS, Win2k, and NetWare.
• Coordinated with business units and obtained acceptance for new projects and system updates.


Wyeth (formerly American Home Products), Madison, New Jersey
Manager of Enterprise NDS Directory Services -- Corporate Headquarters 1996-2000
1997-2000

Managed 400+ servers, 44,000+ users with 200,000 total objects in an NDS/eDirectory environment for a multinational pharmaceutical company. Working closely with administrators from over 30 domestic and 25 international locations, provided daily tier 3 support and interfaced directly with Novell support. Planned, coordinated and facilitated NetWare and NDS/eDirectory projects across all domestic and international locations and divisions. Developed, engineered and implemented strategies to improve fault tolerance for the production infrastructure.

• Identified and resolved problems and issues internationally, overcoming language barriers, system incompatibilities, and suboptimal WAN connections. Provided consultation to local administrators who lacked key systems training and experience.
• Familiarity with and signed off on 21 CFR Part 11 documentation for validated systems. Worked with validated computer systems, to include signing off on the required paperwork to update these systems.
• Managed all aspects of Novell vendor relationship including vendor support engineers, liaison between all divisions, provided escalation for all issues, managed vendor consultants, arranged future technology briefings and annual licensing.
• Led merger of North American based computer systems with similar systems based in Europe, South America, and Pacific Rim. Coordinated all facets of IT work including: WAN links, software versions, configuration preparation, and skill level assessment of local personnel for project related work.
• Performed post mortem on issues, determined system and personnel weaknesses.
• Conducted proactive analysis of NDS structure to limit potential problems.

Site NetWare Administrator -- Wyeth Ayerst Research, Princeton, New Jersey 1996-1997
Site Administrator for 700 users, NetWare/NT environment. Lead project team for NetWare migration from DEC Pathworks to Novell NetWare. Provided point-of-contact support for all router, hub, LAN and WAN problems. Was promoted from division to corporate headquarters to manage enterprise deployment of NDS/NetWare
• Performed escalation level support for help desk problems and trained personnel in new operating system.
• Built new servers and implemented into environment with successful migration of 700 users over one weekend.

RELATED TEACHING EXPERIENCE:
Chubb Computer School - Parsippany, New Jersey
Part time Evening Instructor -- Network Operating Systems 2000
Instructed students in Networking, Novell NetWare and Microsoft Windows NT. Planned, prepared, and presented course material to classes. Mentored students. Developed exercises and lab work. Counseled students on IT career development.

COLLEGE:
Bachelor degree in Computer Science from Stockton State College, Pomona NJ (ALIGNMENT?) 1988

MILITARY EXPERIENCE 1982 to 1991
A total of nine years military service as both enlisted and an officer.
Enlisted: New Jersey Air National Guard
Served as a Cryptographic Communication Systems Repair (306x0). The responsibilities of this position include electronic troubleshooting, repair, upgrade and general system maintenance of electronic Cryptographic and communication equipment. This position required a TOP SECRET security clearance. After coming out of tech school I completed all necessary development courses to grow my skill level and proficiency to master my career field. After having achieved this proficiency I then took on the responsibly of mentoring more junior technicians.
Officer: United States Navy
Earned a commission in the US Navy upon completion of Aviation Officer Candidate School in Pensacola, Florida. Training consisted of Primary Flight School. While in this training command flight training was cut due to budgetary concerns during the Gulf war and simultaneously a large draw down in the active duty forces.

REFERENCES:
References provided upon request.

Certifications
See above


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