Advisory Information Developer Resume

Title
Advisory Information Developer

Primary Skills
Writing, Leadership, Process Analyst, Training

Location
Canada-ON-Pickering

Posted
May-27-09

Qualifications Summary

Strategic Leader and Subject Matter Expert in the IT industry with over 25 years of experience empowering others by collaboratively setting and supporting strategic initiatives and removing obstacles. Known for persistence and use of analytical skills when problem solving. Pursues and promotes consistency and quality in project deliverables. Confident coach and mentor, effectively communicating complex technical subjects in a clear, concise manner. Effective in developing and maintaining working relationships with global, internal and external clients/customers at the required level of contact.

Proven track record in:
Change Management
Strategic and Tactical Analysis and Initiatives
Mentoring and Training
Process and Procedures Development
Regulatory Audit Readiness
Software Development Life Cycle (SDLC)

Professional Experience

IBM Toronto Software Development Lab
Advisory Information Developer, DB2 for Linux, UNIX, and Windows, 2002 to 2009

On a “by release” basis, responsible for strategic team leadership, managing client-facing product deliverables, and directing development teams of between 12 and 20+ staff. Responsible for initiatives on processes, prototype creation and testing, and strategic delivery of usable, quality information.

• Developed strategic direction for the prototype of an animated concept diagram for documentation use by enlisting and working with key experts from other departments. The animated concept diagram assists customers in their decision-making choices during and after product installation.

• As a subject matter expert, continuously assisted management across functional teams, and brokered strategic changes to roles to accommodate personnel requests, workload balancing, and promotional preparation for other team members.

• Successfully adjusted the number, size, and priority of personal work deliverables to be able to take on a multifaceted deliverable that was crucial to many developers from several other departments. Completely reworked delivery schedules with no impact to the larger team or to the overall project delivery dates.

• Created a best practice white paper on database compression within a restricted schedule. The paper improves customers' understanding of the compression features and enables easier implementation.

• Developed global process guidelines, reviewed and accepted by peers from across the corporation. These guidelines are still used across products, speeding the learning of new hires and ensuring a consistent customer presentation.

• Individually managed the content development effort to support the successful early adoption of our products by a new Business Partner. Worked on additional, unplanned deliverables past the nominal end date, and effectively dealt with shifting priorities, deadlines, unresponsive reviewers, and changing requirements within the project.

• Analyzed individual and group customer survey results to create new customer requirements. The requirements were implemented as part of continuous product improvement over multiple releases.

• Created new development procedures in support of ongoing internal, FDA and ISO 9000 audit preparedness and compliance, allowing product sales team to sell to U.S. and Canadian governments and institutions.

• Trained and educated team in the effective use of the new development audit procedures. Team's adoption of the new procedures resulted in no significant audit findings in five years.

Staff Information Developer, DB2 for Linux, UNIX, and Windows, 1993 to 2002

Developed release content for Administration deliverables. Planned and prioritized cross-department team deliverables, schedules and goals, led cross-department team, contributed process improvements and quality goals, performed status reporting, and acted as audit representative.

• Clarified issues and prototyped solutions to management/team as part of the strategic plan to implement a common Information Center to improve customer access and content delivery. The prototype was a successful proof of concept that was replicated during subsequent releases.

• Developed and formalized both a procedural template and a development methodology used to create a cross-product development process. Successful adoption of the procedural template and methodology laid the foundation for future management focus on audit preparedness.

• Increased team effectiveness and productivity by focusing all customer complaints and comments into a single point of customer contact within the product service area.

• Reduced time required for internal development of information plans by convincing management to adopt a contractual approach to the plan content, improving the efficient external review and approval time for those plans.

Prior to 1993, held Project Management and Information Development roles within IBM. Education and training experience gained through Education Specialist and Management Trainee roles with Honeywell Institute for Continuing Studies and Doubleday respectively.


Technical Knowledge and Tools

Version Control: IBM Configuration Management and Version Control (CMVC); IBM internal metadata databases (Dobalina and Doral); IBM Rational ClearCase.
Markup Languages: Script, ISIL, BookMaster, SGML, HTML, and DITA.
Word Processing: Microsoft Word; IBM Information Development Work Bench (IDWB).
Other Knowledge and Tools: Relational database concepts, DB2 LUW, DB2 UDB, DB2 Connect, SQL, Lotus Notes, SQL/DS.

Education and Select Personal Development

Honours Bachelor of Arts, University of Toronto.
Bachelor of Education, Faculty of Education University of Toronto.
Diploma, Computer Programming and Systems Analysis, Honeywell Institute for Continuing Studies.
IBM Certified Solutions Expert in Database Administration.

Corporate Sponsored Training:

Agile
Defect Prevention Process
ISO 9000
Systematic Benchmarking
New Management Development
Software Estimation
Customer Partnerships
Quality Functional Deployment (QFD)
Project Control
Planning Methods
Market Driven Quality (MDQ)

Awards

IBM Author Recognition Awards -- 2002, 2001 -- For non-IBM publications contributions.
IBM Achievement Awards -- 1999, 1994 (February and December).
IBM Special Achievement/Contribution/Development Awards -- 1998, 1993, 1987.

Certifications
See above


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