Help Desk/Programmer Resume

Title
Help Desk/Programmer

Primary Skills
Help Desk, PC Technician, Mainframe Programmer, Software Tester

Location
US-OH-Columbus (will consider relocating)

Posted
May-04-09


PC TECHNICIAN - HELP DESK

DESKTOP SUPPORT
Offering more than 10 years of experience in PC Technician and Helpdesk Support, known for providing exceptional levels of customer service while performing call center functions, and troubleshooting computer issues. Interact easily with people of diverse backgrounds, cultures, and professional levels and possess excellent interpersonal relationship skills. Seeking professional position in IT industry where my skills and abilities can be fully utilized and enhanced.

SKILLS

Technical Skills: COBOL, C, CICS, Easytrieve, MVS, JCL, TSO, Endeavor, FlexGen, File-Aid, Oracle, AS400, Active Directory

Additional Learning: Current courses A+, N+, MCP and MCSA

EDUCATION

TechSkills, Columbus, Ohio
Information Technology Systems Administrator
Core Included: Computer Hardware, Computer Software, Network Essentials, Managing the Windows Client Operating System, Managing a Windows Server Operating System, and Implementing a Windows Server 2003 Network Infrastructure
Certifications obtained: CompTIA A+
Certifications in progress: CompTIA N+, MCP, and MCSA

Central State University, Wilberforce, Ohio
Bachelor of Science in Computer Information Systems, Minor in Computer Science
G.P.A.: 3.2/4.0

University of Phoenix, Phoenix, Arizona
Master of Science in Computer Information Systems
G.P.A.: 3.37/4.0

PROFESSIONAL EXPERIENCE
Computer Consultants Columbus, OH
Consultant 8/04 -- 12/05, 2/09 - Present
Responsibilities
• Perform the necessary hardware and software installations on the required PC's.
• Assist with computer sales, Pick up and deliver PC's to clients.
• Assisted with setting up network installations.
• Performed computer repairs.

WorkflowOne Dayton, OH
IT Technical Specialist 11/08 -- 12/08
Responsibilities
• Provides technical support to users by taking inbound calls from internal and external users.
• Responsible for doing the necessary installations for various software and printer drivers.
• Responsible for assuring that the users have the proper access to the system.

Redemtech Grove City, OH
Production Technician 9/04 -- 11/08
Responsibilities
• Register, test and diagnose computer equipment by manufacturer, model, and serial number.
• Load software to perform data security.
• Ensure the quality and accuracy of product to meet company standards and customer needs
Training and Human Resources Assistant 8/06 --1/07
Responsibilities
• Conduct employee training on various production and distribution processes for new hires.
• Conduct new hire orientation.
• Assist with the technician certification evaluations for the Production Certification Program.
• Conduct safety training.


CallTech Columbus, OH
Tier 2 Technical Support Rep 4/04 -- 8/04
Responsibilities
• Responsible for taking inbound calls and provided technical support to Verizon DSL customers
concerning their DSL service.
• Responsible for updating customers on their account information.

Chase Manhattan Mortgage Corporation Columbus, OH
Senior Programmer/Analyst 2/99 to 4/02
Responsibilities
• Reviewed requirements and user interface documents to verify that a particular feature could be tested and acceptable to employees.
• Created programs in COBOL to generate reports for the user.
• Created tapes to send output files to off-site vendors.
• Responsible for daily system batch procedures.
• Developed programs to delete files that were older than a particular date.
• Enhanced system database to provide more reliable functionality.

Miami Valley Regional Transit Authority Dayton, OH
Programmer 11/96 to 2/99
Responsibilities
• Reviewed requirements and user interface documents to verify that a particular feature could be tested and acceptable to employees.
• Developed and maintained systems using the COBOL language.
• Responsible for nightly system back-up procedures.
• Designed documents to predetermine the requirements needed for system features and to verify that the system performs as expected.
• Prepared user guides to allow users to easily understand how the newly developed systems operated.
• Conducted training sessions to train users on how to use newly developed systems.
• Made enhancements to an equipment tracking system.
• Enhanced system database to provide more reliable functionality.
• Also worked the MIS help desk. With the MIS help desk, we were responsible for assisting employees with their computer hardware and software problems.
• Developed a customer response system to keep track of customer complaints and the time needed to resolve them. Also created a report to find the percentage of complaints responded to within a given time period.

CFI ProServices Dayton, OH
Computer Programmer/Analyst 11/94 to 11/96
Responsibilities
• Supported RPxpress, software that helps banks and other companies across the country to keep track of payment receipts.
• Made programming changes in COBOL that included enhancements and bug fixes.
• Documented enhancements to the software.
• Participated in lab testing to prepare software for release. Created disks to make software updates at other sites.

Certifications
A+


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