RESUME DETAILS

OBJECTIVE

Seeking a position as an IT Technician, Desktop Support, Analyst, or Network Professional in Jacksonville, Florida where I can apply my skills, education, and experiences to further the company's mission.

TECHNICAL SKILLS

• MS-DOS, Windows 3.x, Windows for Workgroups, Windows 95, Windows 98, Windows NT 4.0 Workstation, Windows NT 4.0 Server, Windows 2000 Professional, Windows 2000 Server, Windows XP
• Microsoft Office 97-2003, Veritas Backup Exec, ARCserve, Symantec Ghost and Anti-virus, KiXtart scripting, batch files, TCP/IP, DHCP, DNS, POP3, Web browsing clients, FTP clients, DameWare, E-mail clients, Microsoft IIS, Novell GroupWise, Nortel CallPilot
• PC Repair and troubleshooting: Dell, HP, and Compaq hardware

QUALIFICATION SUMMARY

• Excellent Customer Service
• Accountability
• Integrity
• Problem Solving and Decision Making
• Time Management
• Ability to work under pressure
• Flexibility
• Highly Analytical
• Installation, Maintenance, Trouble shooting
• Norton Ghost (Disk Imaging)
• Platform rollouts, major deployments, and refresh projects
• Help Desk Support including Track-It and HP Service Desk trouble ticketing software
• Networking, cabling (cat5), and punch downs
• All types of multifunction printers: Stand-alone, Network
• Expired Secret Security Clearance

CERTIFICATIONS

• A+
• NETWORK+
• MCP (2000)
• Dell Premier Access Certified Technician

PROFESSIONAL EXPERIENCE

March 2009 - Present Consulting for Baptist Medical Center, First Coast Primary Care, Washington Mutual (Chase), and Target Jacksonville, Florida
Installations, move, add, changes
• Participated in various refresh and IMAC projects
• Responsible for asset management
• Employed personal skills and communications with team members to resolve hardware technical issues
• Responsible for the proper installation and operation of Dell and HP scanners, multifunction printers, and projectors
• Required to lift up to thirty pounds

August 2008 - March 2009 CompuCom (contractor for Unison) Jacksonville, Florida
L2 Desktop support, Trouble shooting software and hardware for end user, Network Support
• Performed component-level hardware repair on desktops and laptops
• In charge of ad hoc setup of Dell PCs for new hires as well as rotating computer inventory based on lease life
• Responsible for the proper operation, maintenance, and configuration of the following peripherals: DocuMate scanners; Canon and Xerox multifunction printers, fax machines, copiers; Dell projectors
• Utilized script files in building new computer images and software updates
• Provided wireless support for mobile users
• Employed personal skills, vendor literature, and communications with team members to resolve hardware and software technical issues
• Exercised initiative by developing a knowledge base to be used onsite
• Assisted Atlanta Site Supervisor in the setup of a new web-based asset tracking database and retrieval system
• Maintained excellent working relationships with counterparts in the computer industry
• Troubleshot network (Ethernet) and cable problems
• Experienced in Microsoft Windows 2000, XP; Microsoft Office 2000; DNS, DHCP, TCP/IP; Proxy, Enterprise Administrator, Norton Ghost; Symantec and Sophos: anti-virus and firewall solutions
• Required daily to lift up to seventy pounds

2005 - 2008 Contract US Embassy Brasilia, Brazil
Networking, Computer Tech, Trouble shooting.
• Performed on site repair to local residences and agencies within Embassy grounds
• Installed and managed small networks for and residents
• Installed operating systems for end user: Windows 98,2000, XP
• Researched and resolved any technical trouble with Desktops or Laptops
• Provided software training one on one with customers depending on their needs
• Built custom computer systems
• Implemented software upgrades, operating systems, Microsoft software, Virus protection, Firewall installation

August 2004 - August 2006, September 2007 -- April 2008 US Embassy Brasilia, Brazil
Customer service, Problem solving, Trouble shooting, Postal Clerk.
• Required daily to lift up to seventy pounds
• Daily work activities required no supervision
• Responsible for inventorying and re-ordering all postal supplies
• Provided customer service for all US Embassy personnel and acted as liaison between foreign nationals and Americans
• Responsible for creating and maintaining the database for newcomer, temporary, and departed personnel of the US Embassy
• Routinely used the Internet to conduct research to remain current with constantly changing USPS regulations and to perform required work
• Kept the supervisor apprised of all APO issues and inconsistencies and provided reports as necessary
• Received an official commendation and certificate of appreciation for superior performance and outstanding effort

2004 - Contract Australian Embassy Brasilia, Brazil
Computer Tech, Customer service, Trouble shooting software and hardware for end user, Network Support.
• Disassembled and troubleshot the desktop computer of the personal secretary of the Ambassatrice
• Replaced motherboard
• Installed additional RAM
• Reassembled computer and confirmed functionality of hardware and software
• Verified LAN and modem connectivity

July 2002 - September 2003 HCA Patient Account Services / PAS Orange Park, Florida
Computer Tech, Customer service, Trouble shooting software and hardware for end user, Network Support.
• Ad hoc setup of Dell PCs for new hires as well as classrooms for Training Department
• Responsible for backups, antivirus updates, and new implementations
• Designed and implemented PAS intranet website while coordinating specific requirements with HCA's Corporate Office
• Created, maintained, and monitored all login scripts for all users at the facility
• Continually maintained and updated intranet server (Dell) and website
• Administered NT4.0 servers (Dell) along with Win2K workstations (Dell) and servers (Dell)
• Installed and repaired hardware and software; including scanners, printers, fax machines, copiers, projectors, and modems
• Provided Help Desk training to co-workers
• Exercised initiative to resolve problems with Track-It software, resulting in decreased downtime of work order status
• Assisted North Florida Division's Network/PACS Technical Specialist in the setup of a new facility (50+ end users)
• With limited information, fixed SQL database necessary for proper billing
• Maintained excellent working relationships with counterparts in the computer industry
• Troubleshot network (Ethernet) and cable problems
• Experienced in Microsoft Windows 9X; ME; 2000 Professional, Server; NT workstation 3.51, NT server 4.0; Microsoft Office 98/2000/XP; DNS, DHCP, FTP, TCP/IP; Meditech, Onnet Host Suite, Proxy, Document Direct, Enterprise Administrator, Vista Plus, VNC, SSI, WINASAP, Medifax, Onbase Client, SQL 2000 Server, Norton Ghost 6.6, 7.0, 7.5, 8; Symantec Anti-virus; Veritas Backup Exec
• Assigned by the CEO to PAS's “Current and Future Projects Committee”

March 1998 -- February 2001 Mac Papers, Inc. Jacksonville, Florida
Customer service, Computer Support, Problem solving.
• Maintained a help desk and provided telephone support for Windows NT, 95, 98; Microsoft Office 97; dialup accounts; and printers
• Utilized BrightStor Arcserve in order to perform nightly backup routines (including 5 servers)
• Responsible for nightly printing of customer invoices and bills (in excess of 1000 accounts)
• Assisted IT department with troubleshooting (30+ end users).

March 1992 -- March 1998 US Navy Jacksonville, Florida
Problem solving, Trouble Shooting, Customer Service.
• Maintained electrical power systems of a nuclear U.S. Naval aircraft carrier
• Supervised nearly 125 recruits as Recruit Chief Petty Officer (RCPO)
• Performed maintenance and troubleshooting on diesel generators, ship's service turbine and motor generators, motor controllers
• Conducted monthly training of Division personnel in electrical education and safety
• Responsible for planned maintenance service for 3M system
• Designated as acting supervisor on numerous occasions during scheduled duty days
• Responsible for physical and educational training of security force section
• Practice and Adherence to the military “Code of Conduct” philosophy and “Mission” statement

EDUCATION

2003 - 2005 Florida State University Tallahassee, Florida
Bachelor Degree
• In December 2005, received Bachelor of Science degree
• Majored in Information Studies and Minored in Communication
• Graduated summa cum laude 3.93

2003, 2008-2009 Dell Premier Access Certifications
Various
• Received various certifications in March 2003, 2008
• OptiPlex Desktops, PowerEdge Servers, Dimension Desktops, Precision Work Stations, Latitude Laptops

2002 - 2005 Certifications
A+, NETWORK+, MCP
• Received several certifications during the period of April 2002 through July 2006
• I am currently preparing for the CompTIA SECURITY+ certification

VOLUNTEER EXPERIENCE

Summer 2005 PC / Network Technician Internship Brasilia, Brazil
• Ad hoc setup of PCs for faculty, students, and designated personnel
• Installed and repaired hardware and software; including scanners, printers, fax machines, copiers, projectors, and modems
• Experienced in Microsoft Windows 9X; Microsoft Office 98; Norton Ghost 6.6, 7.0, 7.5, 8; Symantec Anti-virus
• Troubleshot network (Ethernet) and cable problems
• Administration of Novell servers and workstations
• Responsible for the proper operation of computers in the ECP lab
• Assisted Network Supervisor in the transfer of office personnel accounts and associated files to another server
• Regularly used the Internet to conduct research as directed by the Network Supervisor and under my own initiative
• Maintained computer inventory and provided weekly reports to supervisor
• Implemented and maintained image files used for all user workstations on the campus

Certifications
CompTIA A+, 2002
CompTIA Network+, 2006
Microsoft Certified Professional, 2003
Dell's Premier Access Certification (Tier 1) : OptiPlex Desktops, Dimension Desktops, Precision WorkStations, PowerEdge Servers, 2003 - 2004, 2008 - 2009

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