Resume of IT Professional

Title
IT Professional

Primary Skills
IT Professional with 10+ years experience providing LAN/WAN and hardware/software support

Location
US-IL-Berkeley

Posted
Feb-21-08


PROFESSIONAL SUMMARY

Resourceful, versatile IT Professional with 10+ years
experience providing LAN/WAN and hardware/software support
to thousands of users in diverse organizations (McDonalds,
ADP, International Truck & Engine, Sears, Peapod, Allstate,
Motorola, Ameritech and GE Capital). Excellent communicator
with a well-balanced understanding of technologies,
consistently applying them to achieve key business
objectives.
* Creative and innovative thinker, bringing energy,
enthusiasm and leadership to problem resolution.
* Energized by challenges and readily adapt to new
technologies, projects, teams, systems and tools.
* Recognized for delivering IT deployment projects on-
time, on-budget and with minimal disruption to critical
business processes.

TECHNICAL SUMMARY
PLATFORMS: Windows 2003/XP/2000/NT/98/95, UNIX
NETWORKING: Cisco, Nortel, Bay, Active Directory, TCP/IP,
Switched Ethernet 10/100, Token Ring
HARDWARE: IBM, Dell, HP, Compaq, Apple, Sun, Blackberry,
Lexmark, Tektronix, Zebra Bar Code & Labeling Printers
DATABASES: SQL Server, MS Access, Oracle
SOFTWARE: MS Office Suite, Outlook, Remote AnyWhere,
Remedy, Magic, Lotus Notes, Crystal Reports, Visual Basic
Scripts, AutoCAD

PROFESSIONAL CERTIFICATIONS
CCNA - Cisco Certified Network Associate
MCSA - Microsoft Certified System Administrator
MCP - Microsoft Certified Professional
A+, Network+, HP, IBM, Dell Certified

SECURITY CLEARANCE
Secret/NATO Secret


PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTANT; 10/1997 - Present
DESKTOP/HELPDESK SUPPORT/FIELD SERVICE ENGINEER/SERVER &
NETWORK SUPPORT
9 years 5 months

Clients: McDonalds, ADP, International Truck & Engine,
Sears, Peapod, MSC PFM, Allstate, System Solutions,
Motorola, Ameritech
Supply comprehensive technical support and troubleshooting
to key clients of various consulting firms. Install and
configure a wide array of LAN/WAN equipment such as routers,
switches, CSU/DSU, computers, printers, wireless/VoIP, CAT 5
cabling, as well as diverse application and system software.
KEY PROJECT ACCOMPLISHMENTS:
* MCDONALDS: Core contributor to setup, configuration,
repair and troubleshooting of existing and new computing and
networking components to increase readiness of US Restaurant
Networking Lab.
> Supplied PC hardware/software maintenance, updated
hardware units with memory, hard drive and component cards,
repaired failed or degraded systems, and installed/upgraded
OS components and specialized testing tools and agents.
> Efficiently maintained all Microsoft server and network
equipment, including RAID storage units and domain
components/services.
> Applied knowledge of broadband, DSL, VSAT and other
technologies to successfully complete engagement.
* ADP: Single-handedly migrated 10-year old
infrastructure from Dell, HP and Compaq servers and Windows
2000/XP/98 to 4 new Windows 2003 servers.
> Solely built and set up 50+ new workstations and
laptops.
> Implemented back-up procedures, security and virus
protection.
> Seamlessly converted all user data and e-mail to new
ADP domain.
> Completed job on time, despite no other resources and
timeline being moved up from 3 months to 2 months.
* INTERNATIONAL TRUCK AND ENGINE: Thoroughly supported
remote end-users and resolved Level 2 hardware/software
issues in a fast-paced Windows 2000/XP, Active Directory and
TCP/IP environment.
* SEARS: Returned to client site on numerous occasions
to function as a LAN Administrator (OS/Warp & Token Ring
Network), provide Level 1 & 2 Helpdesk support, and perform
complex deployment projects.
> Rolled out Windows 2000 kiosks and webstations across
850+ stores.
> Developed troubleshooting scripts, procedures and
matrix, including escalation procedures for all service
calls.
> Maintained and updated MS Access database for problem
management.
> Created, updated and revised a basic troubleshooting
guide used to train all of Sears support technicians.
* PEAPOD: Planned and migrated 3 custom-built
application servers to a single Dell dual-processor Windows
NT 4.0 server.
> Smoothly converted flat, non-shareable, non-Web-
enabled, non-customizable databases in SQL Server, Access 97
and Crystal Reports 5.0 to access corporate sales DB2
database hosted on UNIX; subsequently upgraded Seagate Info
Server 7.5.
> Analyzed and migrated Visual Basic scripts and MS
Access macros used in existing database (Oracle, Remedy,
Lotus Notes, Crystal Reports).
* MSC PFM: Efficiently supported Windows NT 4.0 domain
and Lotus Notes servers, entailing the diagnosis and
resolution of desktop issues.
> Optimized and upgraded servers, enhancing performance
and stability.
> Researched and recommended solutions for VPN, remote
dialup and infrastructure improvement.
> Installed, supported and customized Remedy and ATT
Global Dialer.
> Serviced and supported a wide variety of peripherals
and applications, including Zebra bar code and labeling
printers and AutoCAD.
* ALLSTATE: As a core member of the Web Operations Team,
contributed to an n-tier Web server implementation and
coordinated support of Web presence.
* MOTOROLA: Key resource supplying engineering Helpdesk
and Level 1 & 2 desk side support to 2500 users in a Windows
and UNIX environment.
* AMERITECH: Provided extensive customer and technical
phone support in a Windows NT 4.0/95 environment with an
integrated voice and data network.

PRIOR EXPERIENCE 1989 - 1997
Held technical positions with Preferred Computer Services,
Tek Systems (Client: GE Capital Services), and Panasonic
PCSC/TSC (Lead Technician 7+ years).

MILITARY EXPERIENCE
U.S. Army, Honorable Discharge

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-IL-Berkeley »
View all resumes in US-IL »

View other IT Professional resumes, System / Network Administrator resumes