RESUME DETAILS

NETWORK DESIGN AND IMPLEMENTATION MANAGEMENT

Technical Consulting * Router Configuration * Solution Engineering

Solutions-oriented professional with notable success directing a broad range of corporate IT initiatives while participating in planning and implementation of Data and Voice Networks in direct support of business objectives. Demonstrated ability to develop, implement and manage technical solutions to meet critical business needs. An excellent communicator who can translate complex data into easily understood terms to varying levels of end users.

TECHNICAL KNOWLEDGE AND EXPERTISE
*WAN/LAN Systems *Data Integrity/Recovery *Project Management
*Business Impact Analysis *Disaster Recovery Planning *Capacity Planning
*Cost Benefits Analysis *Remote System Access *Regulatory Adherence

CAREER HISTORY AND KEY ACHIEVEMENTS

Paetec Communications/USLEC Corporation, Jacksonville, FL
01/2002 - Present
Technical Consultant / Network Engineer

* Serve as project manager over major data implementation projects; organize project calls with customers, equipment vendors and implementation teams.
* Provide Pre-sale and Post-sale customer support for non-standard, complex data sales.
* Design data network solutions for customers and consult with customers on proper network technologies for network design and implementation.
* Provide cut-over support to Solution Engineers and customers to include providing customer router configuration assistance.
* Conduct product and technical training to Sales Department, Service Engineers, SCSs and customers.
* Provision, design and implement data and voice services; perform site surveys to verify T1 implementation requirements.
* Design, implement and support Node Frame Relays for Watson Reality, Florida Rock and Lee and Cates.
* Recognized as Employee of the Month, June 2004 and Office of the Month, Jacksonville, Florida, November 2005.

DA Communications, Raleigh, NC
12/2000 - 03/2001
CTAC Engineer

* Conducted analysis of network design to determine network requirements and optimal configuration for customers' communications and data traffic.
* Provided technical assistance to end users and providers.
* Resolved ADSL failures with end users and provider; reported troubles on TRACS database.

MCI WorldCom, Research Triangle Park, NC
05/1998 - 11/2000
Network Implementation Engineer

* Implemented and configured Cisco or Bay Network Routers in a LAN/WAN environment.
* Worked closely with onsite field technicians; verified and tested systems connectivity through ping tests.
* Worked with Network Design Engineers and customers; verified correct IP addressing and protocols for each customer's network.
* Successfully trained co-workers for CISCO CCNA Certification.
* Implemented node Frame Relay Network consisting of Cisco Routers for major clients that included the United States Postal Service, FedEx and Thomas and Betts.

AT & T WorldNet Services, Morrisville, NC
08/1995 - 05/1998
Technical Associate II / Network Services Manager

* Planned, designed, implemented and supported Network Management Network.
* Added Service Nodes to the HP IT/O Network Map.
* Resolved complex Network Management System Server and Network outages; ensured minimal disruption of services and equipment functionality.
* Managed PersonaLink and WorldNet Services.
* Opened up trouble tickets using Paradyne Trouble Ticketing System.
* Provided technical support; investigated and resolved critical hardware and software issues.
* Effectively trained and developed new network operation center staff that significantly reduced over time and increased productivity.
* Instrumental in reaching milestone of 1,000,000 customers for WorldNet Service.

PLATFORMS

UNIX (Solaris, HP-UX) / Microsoft Windows Operating Systems
Cisco IOS 12.X / JUNOS 5.6R1.3 / Adtran OS

NETWORKING / PROTOCOLS

TCP/IP / Ethernet / Token Ring / FDDI / VPN / RIP v2 / OSPF / BGP / EIGRP / Static Routing Frame Relay / MPLS / ATM / ISDN PRI / ADSL / Cable / PPP / MLPPP / MLFR / CIDR / IP Addressing / DHCP / NAT / VPN / SNMP / VOIP / DNS / Voice Networks

HARDWARE / SOFTWARE

Cisco Routers / Adtran Routers / Juniper Routers / Netopia Routers / Switches / Trunk Groups / PBX Loop Start Signaling / Centrex / DTMF / Linksys Firewall / McAfee/Norton Virus Protection Utilities / HP OpenView / Word / Excel / PowerPoint / Access / Outlook / Project / FrontPage

EDUCATION AND CREDENTIALS

Cisco Certified Design Associate (CCDA)

Bachelor of Science - Telecommunications Engineering Technology Management
Rochester Institute of Technology - Rochester, New York

Certifications
See above

CONTACT DETAILS

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